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January 2024 by Shakay Purcell
They did an awesome job. I had a little issue with picking up my vehicle on time, but they worked with me, and I appreciate it
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December 2023 by Gil Escobales
These guys are knowledgeable, professional, and down to earth. Both the guy that came to our house and his colleagues at the workplace were terrific to talk to. My new windshield looks wonderful, stronger, and safer. And I love the fact that they did this terrific job right at my home. Great concept.
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September 2023 by Ramiro T.
And im still waiting for safelight to call and schedule my windshield replacement. They did say it may take 3 to 5 days.
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August 2023 by Noriyo N.
Thank you for the great job to replace the windshield on my 2019 Rav4 for today, 08/25.All of the stuff members were friendly. The process was easy and quick. Jalleel, who took care of my car, was very sweet. He left a note of appreciation in my car and made me smile.
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July 2023 by Joan C.
3hours and 45 minutes for a window replacement. Note for the owner of this business, this is beyond inefficient and detrimental to your success. Do something !!
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July 2023 by Mari M.
My windshield got a small crack yesterday. I called Safelite and got appointment for today. When I arrived, they were very friendly and helpful. My tech was very knowledgeable and repaired it where you can't tell there's any damage. THANK YOU ! Very happy customer. Will recommend your services to everyone
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June 2023 by Fred R.
Please find somewhere else to go especially in Leesburg Florida. One of the worst experiences I've had and the customer service is awful. They don't know what they are doing and after spending multiple days addressing the issue they decided that I had to go to the dealership saying they don't know what to do AFTER they did 90% of the work. Save yourself time and stress. Find another company.
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June 2023 by Ashley A.
I was skeptical of changing my windshield because it's my first new car and I just wanted good quality mechanics to work with it. When I came in the expected work was quoted over two hours. You can wait in the lobby where they have coffee and TV, but I left and came back because I can't sit too long. Josh, such a great employee! He not only covered all the points needed to know and did the service, he vacuumed my car. I wish I could've given him more as far as tip but customers receive surveys after and I will definitely give him 5/5! The only reason why I give it four stars is the communication between insurance and Safelite but I really had a good experience with the whole service! Thank you guys!
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June 2023 by Henry M.
Took my brand new 2023 Tesla Model Y in due to a cracked windshield and left with chipped Paint around the windshield area. When confronted the employee, they took pictures and said they will talk to the manager and never got back to me.
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March 2023 by Patrick S.
Terrible customer service. They have canceled 3 times in 3 days. So now instead of fixing a small crack in my windshield they have let it go so long the crack is now to big to fix they must replace the windshield. Very poor service
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February 2023 by Mike T
I have made a schedule three times now. The first time the installer had cracked the windshield completely. I rescheduled. still haven't got my windshield replaced. Good luck
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February 2023 by Kay Mogenhan
The worst experience ever. Had routine maintenance done to my car, after my windshield was replaced by Safelite. Found damage to the cowl, which Safelite had to remove to replace the windshield. The local shop had passed the problem to the corporate office, supposedly, and they stated that they spoke to me about the damage. NO ONE FROM ANY CORPORATE OFFICE HAS CALLED ME. They have lied and now I have to put out more money for repairs they caused. Never use Safelite, not trustworthy at all.
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February 2023 by Brittney M
Very unprofessional company, Couldn't get no resolution. Customer service was very unprofessional. Was Over charged for a glass repair. First appointment was cancelled ,by the tech without my consent had to complete a bbb complaint in order to get a resolution. This company has made my experience horrible. I would of rather used a local company then to deal with a company stealing from customers.
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January 2023 by Brenda P.
I called and made an appointment. They arrive later than what was expected and once in seeing my van after having a Vin number, they wasted my whole day, staying home to replace the windshield the young man told me that he did not have the proper material to install a new windshield being very frustrated he told me that he can come back, but that it would take another three days for the next available appointment. so I'm giving them a thumbs down don't waste your time I called Orange Blossom and they resolved the next morning efficiently and friendly service!!!!
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January 2023 by Loren T Weisman (M&O Strategist)
Tech came out with in 48 hours of the call and claim. Was very engaging and professional while also explaining everything. Great service that was fast, professional and on point.Service: Auto windshield repair
