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January 2024 by Nancy Napier
Bought a guitar for our grandson and was very pleased with the help we received. Gray did a great job explaining our options and getting our guitar tuned and ready to take home. We were happy with our experience at Sam Ash.
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January 2024 by Filipe Arruda
Very good. The attention that I have recieved was important to make me confortable to buy the pedal.
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January 2024 by Jeremy Lawson
My son and I enjoy coming to the Lee Rd location. The employees are always nice and knowledgeable. We never have an issue finding what we need and the price is really good.
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December 2023 by Jennifer V
Best music store experience in central Florida. Knowledgeable and helpful sales associates and great selection and variety of gear. They stand behind the products they sell and help when something is less than ideal. They want you to be happy with your purchase. So much better than online shopping! We'll be back!
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November 2023 by Adam
My son and I have visited the Sam Ash store on Lee Rd. in Central Florida a few times. Each time was a great experience. The first time we were in the store my son was looking for a professional tenor trombone. He was very specific on what he wanted. The manager who helped us went out of his way to help us find a trombone. So much so that we returned a year later to find another tenor trombone my son wanted to purchase. Again, great service and a fantastic deal. Highly recommend Sam Ash on Lee Rd.
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November 2023 by Jonathan Rodriquez
Very nices places You will love it and you will receive Good customer support I recommend
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September 2023 by Gabriela Spinelli-Carneiro
Great people working there. Great prices too. Been there twice now and Grey helped me immensely both times to figure out the best quality products for my price range. I'm surprised to find they have some really great used instruments. A "happy camper" here.
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September 2023 by Deborah Richard
Visited this store yesterday for the first time and met Jen while looking for a student trumpet for my son's band class. They were so knowledgeable, passionate and attentive that although we found a cheaper option online for a similar product, we decided to buy with them just for because of our experience. Jen, thank you for your amazing service and patience. You rock!
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September 2023 by Tasha Smith
Dropped off my ukulele there for a broken bridge that just needed to be glued back on, was told it would take 3-4 weeks, after 3 months with no update I called them to check on it and was told they had to order a special clamp and it would take another month to come in, after another 3 months with no contact from them I called back and was told they were still waiting on the clamp and couldn’t give me an estimate on how long it would take. At this point I decided to pick it up and try another music store, only to wait around for 30 minutes while they searched for my case because they had lost it, when finally found they told me it got mixed into their regular stock and was sitting on a rack to be sold. The wait time I can excuse, as how quickly a part comes in isn’t their fault, but the lack of any updates on their part and the fact they lost and almost sold my case is insane, wouldn’t recommend this place to anyone and definitely have no interest in ever doing business there again. Also took it to guitar center after and they told me they could do it in 2 days total, so yeah, forget this place.
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September 2023 by Kevin Collins
Always a great experience, I shop the Lee road location in Orlando. Wally Harper and I have built a relationship of trust and respect over the years. I consider Wally to be like family. I always look at Sam Ash first before I buy something.
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August 2023 by Aaron Legg
Mike, and Jen were amazing! They not only walked me through a sale efficiently but they were super cool to talk too through the process! Very knowledgeable
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July 2023 by Troy Alexander
Took my Bass in for a setup. Kirby did an amazing job! Super nice guy and extremely skilled guitar tech. All the other folks at the store are super courteous. Looking forward to bring my other Bass and Guitar there for additional work.
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June 2023 by Jessica Augustyn
We were in there two weeks ago to get some reeds and ended up buying a used tenor saxophone. We were told that they don't except used instruments that need repair, however that has proven false after we brought it into a repair shop. It was leaking in the lower register and had to be fixed from the inside because it's bent and the gap wouldn't close. After spending 2700 on the item I am severely disappointed that it was not in great working condition. The customer service was great but I am not happy with having to repair something that shouldn't have needed repair.
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June 2023 by BetterService L.
1 star because it's SO dirty i feel like i need to take a shower when i leave! I like the selection better that guitar center and the fact that you can play whatever you want without getting simone to unlock it (like guitar center) but if they don't start cleaning the place i will never go back. Also the employees try to hard to be "Metal", just be helpful and professional, leave the egos to the customers :)
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June 2023 by Robert Cortese
Excellent service. The sales rep really took his time to let me try out all the guitars I wanted to look at. I felt no pressure and felt very comfortable with the staff.
