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September 2023 by Rachel T.
There are a few options in the area for a Sam's Club and I'd have to say Lake Nona Sam's is probably your best bet. The store feels clean and newer. (This tracks since it isn't too old.) If you visit on the weekend you're likely to find them making fresh squeezed orange juice- the aroma is enough to make you want a jug. Parking tends to be plentiful and I am super appreciative of them rolling out "Scan & Go" which makes check out a breeze. Added bonus: The gas also tends to be cheaper than other neighborhood options as well.
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August 2023 by Joyce D.
I’ve given one too many chances to this service center to not leave the review I’m giving. I went to take care of a large screw that punctured my tire and was told that I have to come back another day because they were too backed up from the tire sales event they had. That I should try to come the next morning to see if they can fit me in because perhaps someone may cancel. And if I were to make an appointment it was going be any where from four to five days out. I’m sorry but this shouldn’t warrant a return visit or appointment when I clearly have air leaking from the tire (bubbles were forming after spraying w/soap and water to which I HAD pointed out because he didn’t see anything) from a tire I bought at your location. I shouldn’t risk driving 30+ minutes, in this 100+ degree heat, on the highway, to the next location because it’s too busy.Last time I went here, I was told that they reserve a bay for these issues and try to get the customers in/out quickly. How did I know this? Because at the time I needed to buy tires and they didn’t want to attend me because it was strictly tire repair. So which is it? You install tires only one day. Fix tires only the next? It also happened to be on that day that “no one” was on-site because the guy had already worked too many hours and was going home. The person I saw was just standing there eating time on the clock. I know he wasn’t going anywhere. It was early enough in the afternoon.I keep coming here because it’s close to my job and I think maybe it’s just an off day. I had two other issues that I won’t even get to but today’s event was the last drop. I did visit another club same day (drove the back streets ?)and was told it would be done in a hour which is what I expected from the beginning. I’m a Sam’s Club member for 20+ years. This seems to be the only service center I have issues with so unless your okay with long appointment times do yourselves a favor and visit the next tire & battery center for emergency needs. You’ll save yourself the grief.
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July 2023 by Roberto Rodriguez
Incredible; I have been a Plus customer for years, and I bought 4 tires right here, and they were installed in 2021 with a 75,000 miles warranty. At 30,000 miles, I went to have a flat tire repaired, and they told me that they couldn't since the tires were worn out, and they recommended I change all 4 of them. I tell them that I've only driven 30,000 miles and the tires have a guarantee, and they say yes, It's true, but I have to bring them the evidence of tire rotations I've made so that the warranty covers me. I return the next day with 4 tire rotations tickets, and another employee (the typical bitter one who makes everything difficult) attends me and tells me that they cannot give me credit since I should have done one rotation every 5,000 miles. I only have one every 7,500 miles. As I am persistent, I go to Sams in Melbourne, and Robert and the department manager take care of me. They install 4 new tires with a credit of $83 each with excellent service, the difference between lousy and exceptional service.
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July 2023 by Google user
Incredible; I have been a Plus customer for years, and I bought 4 tires right here, and they were installed in 2021 with a 75,000 miles warranty. At 30,000 miles, I went to have a flat tire repaired, and they told me that they couldn't since the tires were worn out, and they recommended I change all 4 of them. I tell them that I've only driven 30,000 miles and the tires have a guarantee, and they say yes, It's true, but I have to bring them the evidence of tire rotations I've made so that the warranty covers me. I return the next day with 4 tire rotations tickets, and another employee (the typical bitter one who makes everything difficult) attends me and tells me that they cannot give me credit since I should have done one rotation every 5,000 miles. I only have one every 7,500 miles. As I am persistent, I go to Sams in Melbourne, and Robert and the department manager take care of me. They install 4 new tires with a credit of $83 each with excellent service, the difference between lousy and exceptional service.
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May 2023 by Heather W.
My bad for dropping a bottle of liquor while waiting for my ride to pull up. I offered to rebuy the bottle as it was totally my fault for being a klutz. I was kind and respectful to ask for someone to help cleanup the glass as I didn't want anyone to be hurt. I offered to rebuy the bottle because it was totally my fault for dropping it (minus the snotty cashier reminding me I could handle it). They wouldn't resell to me because I dropped one out of 4 bottles while carrying. Ummmm thanks guys...No, I haven't drank all day, but you made you feel like a lush and ridiculous out of control person. I offered to rebuy the bottle, let's remember this. I wasn't trying to work the system or anything, but you made me look like a ridiculous lush trying to get a fix eventhough I had my kids in car with my boyfriend. I love Sams and repeatedly asked to just rebuy the bottle that I by accidentally dropped. Thank you for making me feel like an alcoholic and awkward the entire time. Geez! It was an accident that I admitted to and wasn't looking for anything free. I just didn't want anyone hurt from brown glass. To make it clear I have not had a drink in days, but that was their reasoning without any proof. Thankyou for embarrassing me and making me look like a fool. Can you please explain to my kids why you sold to me but then wouldn't resell? That makes no sense as you stated I was drunk, but refused to sell to drunk person that was sober. Management at its finest! If I was drunk, that's called Drizly order. I'm so disappointed in my treatment. I have been a long time Sams shopper, but I will be rethinking my location thanks to this treatment. I hate judgment in any form or fashion. I hate judgment in general. You guys need to grow and take some classes on this. My job covers all of this and you broke every rule and made me feel like a user of substances. I have never and will never be that person. Just pure ridiculousness due to me being a klutz....The more I think about this, the more upset and disgust I feel over the moment. I guess my money isn't worth the same as a "typical" family. I would love for a manager to reach out, but let's not kids ourselves that they will...
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March 2023 by Harriram Sarju
Awesome service, I bought four tires from Sam’s, they had it shipped in two days and called me to setup the installation.The guys got me in and out in a timely manner, my appointment was 8:00 am.Thank you all for your professional help.
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March 2023 by Alyssa D.
When the hours on the website and when you search this location reflect that they open at 9am Saturdays no where but apparently on their door when you arrive does it say those "early" hours are only for members plus. When you don't live close and drive 40 mins to shop with your membership it's extremely frustrating. Please update store hours to reflect specific memberships that are only allowed at what hours.
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March 2023 by JC V.
Today's experience...1. Ordered online the day before; ordered confirmed for 2-3pm window.2. 3pm came and went... contacted customer service.. told me that they were "finalizing" my order and will be ready in 30 minutes3. An HOUR later, I pulled up to the pick up area and was told that there were 4 more orders before mine was to be PICKED UP from the floor. I was told that I could go inside and do it myself and to talk to her (delivery area) to process the delivery.4. I picked up most items (some were already out), and I was told that they would cancel the order and I had to make the line to check out like the customer that shopped in the store.5. I left the items there and left the store.From item #2 to #5: 2.5 hours.Bottom line: I gave it a 1 star, because 0 or negative stars is not an option.
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January 2023 by Joe Flores
There is no customer service here, they don't care. Don't waste your time coming here.
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January 2023 by Chuchu G.
Amazing for bulk shopping and quick lunch purchasing. Purchased churros for my daughter from here and she really liked them.
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November 2022 by Kevin Molina
Staff was amazing!
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November 2022 by Luciana L.
I scanned an item twice by mistake and as I was exiting the lady that was scanning the receipts was telling me that the item was not on the receipt. I said I'm sorry i think I scanned an item twice instead of scanning one of the meats. It turns out I paid more than I should've. She started to cut me off while I was trying to explain what happened. She had a nasty attitude so I asked for someone else because she put her finger near my face and walked away. The supervisor came to diffuse the situation and apologized. If it wasn't for the supervisor I wouldn't have come back and would've cancel my membership.
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September 2022 by Mauricio Abadia
terrible attention and service there are 2 employees standing there doing nothing and they don't want to work, I went to pay and they would install the 4 new tires on my car but if I didn't buy them from them they wouldn't do it, I explained to him that I bought them in walmart and it was the same as sams also I am a member of sams too but the super rude guy yelled at me that they would not install something that I did not buy from him and that they have an advertisement on the counter where they show the installation cost per tire that is bad service and attention that's why nobody goes there and these dinosaurs tend to disappear
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September 2022 by Linda R.
Shoutout to all the workers at Sam's Club. Shoppers are greeted with a smile and help is available if you need it. Special thanks to those cart collectors too. My only issue with Sam's Club is the limited number of scooters for those who need them. Also, the storage area for the carts need cleaning up outside, It is filthy and full of dead bugs, and the scooters could use a power wash.
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August 2022 by Flo molintas
Long wait. It took forever to wait in line and talk to the customer service person , Will. He’s either really really thorough or really really slow. I tend to think it’s the latter.
