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February 2025 by Lori Spearin
Donna and Anthony, THANK YOU for making it so easy!
You all made me feel comfortable and at home!
I recommend you guys 110%.
Need more people like you at all business'
Sincerely grateful,
Lori spearin
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February 2025 by Kabrina Bass
Everyone at the location supporting customers are professional and work extremely hard to ensure customer satisfaction The store is busy and it appears that additional employees may be beneficial for the overall success. The current team does an amazing job multi-tasking to acknowledge every person entering the store and those calling in
The improvement is increase compensation for the current employees, they are exceeding expected expectations .
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February 2025 by Chaz Russell
I went in there without having a clue of what I needed. Melissa, Donna, Alex are the best! They were super patient with me, explained everything to me thoroughly and gave me a great price! I recommend this location to anyone! Melissa, Donna, Alex Thank you guys for having great customer service.
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January 2025 by Vince M
Great place great customer service thank you
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January 2025 by Jon
I appreciate the good customer service by Andrew at this location. He was easy-going and professional...which is hard to find these days! Especially in Central Florida...
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December 2024 by Jessica K
Superb customer service!! All three staff that I spoke with were attentive, professional, helpful, and pleasant. They helped me change various aspects of my reservation more than once and made the experience easy and seamless for me. I appreciated their ability to present, consider, and talk through several options when things didn't go as planned or when we encountered parameters beyond our control. I also used the chat feature to make a change and that was quick and effective as well. Staff are demonstrated problem solvers. U-haul's communication systems are well integrated and sync in real time. I highly recommend using U-Haul's services.
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November 2024 by Matt N.
Funny enough, this is the second one-star review I have left for this place. Where did my first go?? Just disappeared. That’s strange.
We moved in to our storage unit around July 30, ‘24. First off, the storage warehouse is a joke. The storage units, themselves, are made of plywood. A 1/4” steel closure, that can be locked is the only thing truly protecting your belongings. I saw holes in doors and walls, as well as busted, splintered wooden hand railings.
If you’re really lucky, you may get a unit that is on the ground level. We weren’t so lucky. Our unit was up a flight of stairs, 100 or so feet away from the loading dock.
The loading dock, itself, was a nightmare. We unloaded a few items from our U-Haul truck, with the ramp securely positioned on the ground. The only problem was, we had to lift all of our heavy items up onto the dock. An employee came by and witnessed us doing this and told us it would be easier to put the truck in reverse and walk the ramp back to the dock, by hand. We did so, with his help, and it was MUCH easier. Only problem with that is, it’s a regular sized dock, not suited for the short U-Haul trucks, so there is a sizable difference between the bottom of the U-Haul to the top of the loading dock. When we finished, I was going to simply drive the truck and let the ramp flop off of the dock and let them deal with the problem, but I was afraid they would sue us or charge us extra. So, my wife drove and I lifted the ramp off of the loading dock. Seems like U-Haul would want to stray away from that much of a liability. It was free though, right? It was free, but I still wish we would have gone somewhere else, to making loading and unloading.
We finally moved in to our rental home and U-Haul suggested movers! Perfect! And it was only $200 and some change! Too good to be true! It wasn’t true. Two guys pulled up in separate Toyota Camry to help my wife load our belongings in our wrangler. To make matters worse, the guys were obviously upset about the situation and followed my wife back to our house!! She called U-Haul, they desperately apologized and we were ultimately refunded the money.
Fast forward to today, October 19, ‘24. We own a food truck and needed to get our propane refilled. We backed our truck in, as we have one previous time, pushed the button and expected someone to come assist us. I pushed the button for assistance numerous times, with no answer, over the span of about ten minutes. I finally went inside. There was one employee assisting three different families. There was another employee that seemed busy, HAD to have seen our massive food truck backed into the propane refill station but made no effort to help. After he helped the gentleman renting his U-Haul van, that employee quickly disappeared.
We won’t be back to give any business to this location, and I would strongly advise anyone reading this, to take your money elsewhere.
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November 2024 by Sharice Cotton
Fast with excellent service.
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November 2024 by Abby Lemay
Alex and Jimmy were so helpful!
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November 2024 by melissa harris
Very quick and helpful!
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October 2024 by J Travis Smith
Andrew and his team are always top notch! The only location I like going to, and I rent VERY frequently!
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September 2024 by Cari Cahill
Return was so easy, the gentleman helping me check out amazing! He was friendly, professional, personable and very efficient. I can’t say enough what a wonderful experience it was.
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September 2024 by Mr Benjamin
The ease of renting and no hassle equipment return. Also multiple locations
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August 2024 by R Almanza
The staff working here, especially Tony with the hot rod, was absolutely amazing to my family and I. I came in on a Sunday morning and was blown away by the kindness and customer service. The team went above and beyond to help me with an issue for my shipping boxes. 1 of my 2 boxes never shipped and is 3000 miles away and although that is another issue I am having with their corporate...Eye roll and annoyed emoji...the staff here went out of their way to help me. Tony, you're the man and like I promised, I'll be back to see you.
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August 2024 by CLARENCE GREEN
Service reps were great!!! I will be highly recommending this location...(Orange Ave.)
