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March 2025 by Nilsa D
The manager jojo should be kinder to people. This should be a positive beauty experience and she made me not want to return i believe a conversation about treating clients with respect should be had.
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January 2025 by Leah Rutberg
This is the laziest store ever. I called to see if something was in stock and they won’t get up off of their lazy butt to go look. They just want to sit on the computer and I can do that from home. What a waste of time! Never do I ever go to this mall and I will continue to not. I try and minimize any returning of products (in this case, no store that I want to go and patronize in person has what I want in stock), and I can’t go to a store where I have a bad experience over the phone. Saving myself a trip, order online and then have to return the ones that don’t match? Otherwise, can’t buy from that brand. I’m going to email Sephora and ask for samples in the foundation I want to buy but what a nightmare. It’s horrible and I will never be going to this location. Sephora needs to train their staff how to handle customer service inquiries and not be lazy. They suck and they literally are just so pointless and unhelpful over the phone! Wouldn’t go in store if paid!
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December 2024 by CAROLYNNA MARTZ
The manager Jojo has a very negative attitude and doesn't know how to deal with customers.
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November 2024 by Jasmine Barner
The manager Tia was very rude and disrespectful! If it wasn’t my best friend’s birthday tomorrow I would have went to another locution! Worst experience of my life! Sephora do better! I spend a lot of money here because of certain brands but your customer service at this location sucks!
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November 2024 by Mia Ortiz
very rude staff even when you want to shop alone without their help they take offense and try to forcing there way to help you even though you never asked to began with :(
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September 2024 by Monkey Beat
Really rude people, the lady at the register was upset and giving is attitude, the need to pay more attention to the costumer service at this location
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August 2024 by Nanda Oberling
Very hidden in the mall, it took me a while to find it, but I loved it.
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August 2024 by Daiane Rodrigues
I was completely mistreated and exposed today at the Shepora store in the Florida mall by the store manager himself who probably doesn't know how to work with people. This manager has no education and speaks as if she were fighting or as if she were at a fair. I went to the store today, and called her asking for information about a product, I didn't really see the space between the boxes because the store was very crowded and I walked towards it! At that moment she literally started shouting several times in anger. I didn't understand and at that moment the whole store was already looking at me, which left me completely embarrassed! I will never return to this store again! This inelegant troublemaker woman shouldn't work as a manager in a store like this, she should work selling at the fair, because she loves shouting and embarrassing customers! I'm only going to give one star because I can't leave without marking anything
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August 2024 by Nady Padin
I have been shopping at Sephora for years. Recently the return policy has changed. You have 60 days to return a product. I missed my day by a couple of days. The only reason I wanted to return my products, was because I had an allergic reaction. It took a while because I was still using what I had left of my previous fave stuff. The person helping stated that the manger can over ride the transaction and give me store credit. The manager was not helpful and did not try to help at all. Clearly she could see the allergy on my face. Manager stated that I need to call corporate to see if they could help. I called corporate and they said it’s up to the store manager. What bothers me the most is that A) the manger did not try to resolve at all. B) I am a long time customer and they could see how much I spend in the store. C) the product is not cheap. I understand there are rules but there is also exceptions. Customer service is non-existing. I am no longer a Sephora follower/customer. Sephora @ Florida Mall.
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May 2024 by Melanie Santos
Terrible customer services. Rude employees!
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May 2024 by Nicole Jorquera
Very full, all messy. There is no staff to help. Good prices.
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April 2024 by Nathan Skogen
Loved the store and the retail sales associates were right on point.
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April 2024 by Victoria Dake
The attention is terrible. They had stock of what I was going to buy (it said so on the page) and they didn't want to look for it. No one stopped to serve me properly. disaster
The attention is terrible. They had stock of what I was going to buy (it said so on the page) and they didn't want to look for it. No one stopped to serve me properly. Disaster
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April 2024 by Franchesca Marin
I honestly had a bad time with a lady who worked at Sephora, because when I put my products in the register to pay, I put the money on the table, because I was missing other money that I was going to take out of my bag. . . . , and the lady looked at me badly without doing anything. nothing, and I told him what was happening, and then he asked me where I am from, because "I look like Brazilians who throw away money reluctantly", when I simply put it there to grab the other money he told me “you give it to me well” (? ? ?), I am a waitress and we always try to give the best customer service because we are the ones interested in selling. There is nothing wrong with putting money on the table. There is no way I will return to this Sephora.
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March 2024 by Nika Antequera
Amazing place! The workers are nice and helpful!!
