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December 2023 by Lisbeth Acevedo
First time at this Waterford location Unsatisfied with the help and professionalism placed a order online for pick up for a gift i visited the store and was told they had boxes to open in the back and i will receive my order the next day. But as soon as i left the store i got my order canceled called the store and was told the item was not to be found in the back minutes after i was told it will be ready the next day this is very unprofessional the truth is more appreciated instead of saying come back tomorrow when you know you don’t have the item!
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December 2023 by Erica Dutton
I really enjoy how knowledgeable the employees are. I love shopping here! I also love the free shipping on their website - super convenient!
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December 2023 by Tiffany Vasquez
Walked in to buy a sol de Janeiro spray and I felt harassed . The lady was staring me down and waiting for me to check out made me feel very uncomfortable. She was light fair complexion with black hair .
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November 2023 by Sean Esposito
Very kind customer service for my wife. Lauren was masterful and gave excellent direction. She matched the makeup on the first go and gave great advice and further recommendations. My wife was very pleased, and I always appreciate excellent customer service.
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November 2023 by Caroline A
Great experience at this Sephora. Brianne was very helpful and has excellent customer service.
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November 2023 by Jay McDunne
Nice store with lots of staff asking if you need help. Found almost everything. One popular item was out of stock, but everything else was in stock.
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November 2023 by Halema 05
Had a great experience! I had a helper who was super cute and literally made my life so much easier, I would say like 2 sentences and she’d know exactly what I wanted/needed! Jasiah was her name she was so lovely? give that girl a raise Fr.
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October 2023 by Jessica Benson
Went in to get a gift card, waited on line for 15min which fine the girl ahead of me needed all the help she could get, but then I was pulled out of line to a register that was down and they continued to have me wait. They took me out of my place in line and now I need to figure out where else I'm gonna get a gift card for my sister's birthday. This store sucks, no wonder why businesses are closing...the customer service sucks and the people working the floor don't know how to handle increase foot traffic... DO BETTER!
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October 2023 by Cisem Yagmur
This is my favorite sephora to come to. It’s always extremely clean and the people that work here are extremely welcoming. I don’t have this experience at other sephoras so I thought it was worth writing a review for this specific location. Whenever I need help i’m not afraid to ask for it here. It just seems like the employees here actually know what they are talking about when it comes to makeup. I ended up having a difficulty when it came to returning a product at one point too and they were very patient and willing to help me out.
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September 2023 by Doris Q.
Inviting area to try on products. Great display areas! Thankful for the sweet and insightful customer service in answering my questions! She was able to find a good concealer and listened to what I needed before she recommended the product. Definitely coming back, again!
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September 2023 by Denisse p.
Friendly staff helped me look for a product. It wasn't available in-store but was able to order the product I wanted quickly with free shipping.
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July 2023 by Chantal Sumiye
The store is bigger than it looks. Parking can get congested since there are many other store around. I took a start off because I ordered online and it says this store provides curbside p/u but it actually doesn’t. Online in store ordering was easy but when I arrived at the store, checked in through the app and waited for over 10 minutes for my curbside order. No one came out so I called the store and found out that this store actually only does online IN store p/u. On the app it was stated ordering for curbside p/u. This was the main reason why I ordered online. I wish this was stated more clearly. This was one of the reasons I ordered online. Luckily it all worked out but definitely a little bit more difficult than it should of been.
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July 2023 by Kourtney Coleman
The staff is very helpful. I think I have found a rare gem with a product I’ve been searching for.
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July 2023 by Anh T
This location is my ultimate go-to for skincare and makeup. The staff is incredibly friendly and always ready to help. Siera, in particular, stands out for her expertise and exceptional service. She consistently assists me in finding the perfect products and provides amazing facials. Sephora's team goes above and beyond, making every visit a delightful experience. I highly recommend this store for all your beauty needs.
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July 2023 by Bridgette Renaut
Probably the friendliest and best customer service I’ve received at a Sephora. Usually at other Sephoras I have to find an employee to help me but here I was actually approached and asked if I needed help. I also had to return a product that was defective and they processed my refund quickly. The displays are also very clean, and don’t have make up smeared everywhere like I’ve seen at other makeup stores.
