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January 2024 by Jerry Sadkowski
Went to the actual store because I needed the shoes right away. Walked in and was immediately greeted by Al who was super friendly and knowledgeable. Instead of us guessing my size he took me over to this machine which not only sized me super accurately but showed foot placement inside the shoe as well. Brought out the exact pair I needed with 1 more option, honored my industry discount, sent me on my way with coupons for coworkers. All in under 10 minutes. Great customer service.
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January 2024 by Lillie Teague
Me and my husband drove 2 and a half hours to get his work shoes because they were not sold anywhere near us, we got there right at they opened and Victor was there to happily greet us. He had us in and out within 10 minutes he was very nice.
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January 2024 by Dan Weeks
I would never buy shoes from this company. Early Christmas shopping for our son’s Christmas present and they don’t fit. They won’t take back or exchange them. Customer service sucks. Do not do business with them.
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January 2024 by Dan W.
I would never buy shoes from this company. Early Christmas shopping for our son's Christmas present and they don't fit. They won't take back or exchange them. Customer service sucks. Do not do business with them.
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December 2023 by Markela B
My boyfriend needed shoes for starting a new job and we decided to go here. Victor was SO helpful and kind as well as patient. He did a great job showing us options right away and what each shoe was better for. Such an easy and seamless experience with Victor and the shoes are great quality for the price, and they also have a great return policy. Come here if you need work shoes and ask for Victor!!!!
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December 2023 by Janet S.
Return policy is awful!! Not free at all as advertised! $6.95 fee and must go back fedex even if inconvenient and even though shipped to you by ups. Lousy customer service and I'm surprised they are in business!
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December 2023 by Danny T.
Nerve buy from shoe for crews again , the changed restock fee and don't paying for shipping costs.
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December 2023 by Markela B.
My boyfriend needed shoes for starting a new job and we decided to go here. Victor was SO helpful and kind as well as patient. He did a great job showing us options right away and what each shoe was better for. Such an easy and seamless experience with Victor and the shoes are great quality for the price, and they also have a great return policy. Come here if you need work shoes and ask for Victor!!!!
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November 2023 by Emily Rose
My biggest pet peeve is when the store employees don't let me browse in peace. I don't need or want to be asked 20 questions about what I'm looking for. I'm literally looking at what I'm looking for. I walk in, exchange hellos, and the salesperson follows me around as if I'm going to steal, pushing a sale.I do like their return policy, however. Buy in store, try at work, and they will still take the shoes for a full refund after 30 days.
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September 2023 by Simon Su
I brought a shoes online, and they charged me about 6 times of the price. Later I called their customer service, they messed up the case. Their agents have not trained even. Right now I still not get money back. I even doubt it’s a fraud company.
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September 2023 by Brendan Stokes
Bought a pair of expensive shoes. They started falling apart after only two weeks. I spoke with customer non-service who informed me they would only send out new shoes once they’ve received the broken ones which would therefore mean I’d need to buy another pair of new shoes to cover me for the 6-10 business days whilst I’m waiting for the exchange. I then asked for a refund which they informed me would only cover the price of the shoes minus a “RESTOCKING FEE” (how do you restock broken shoes?) of $6 and the $20+ of shipping fees. Absolute disgraceful company which has no loyalty to their long serving customers and does not help people who have received a substandard product. Shame on you shoes for crews, you just lost a customer who has been using you for more than 12 years.
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August 2023 by Missy D.
I almost fell for this awful company... Luckily I read the reviews. I really wanted to purchase work shoes, found a pair that seemed to work for me. Unfortunately for me, they are New Balance. Shoes for Crews claimed that if I sign up for their (relentless) emails, I get free shipping. WRONG. None of their discounts they advertise work for most of their shoes (unless, of course, you buy THEIR brand). I understand not allowing percentage-off discounts on some brand names (due to brand-name contracts)... But why not free shipping??? Upon reading others' reviews, it seems they lack in customer service as well. I don't think I will give them my business.
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August 2023 by Toby B.
I ordered some shoes for work and it was soposed to give me 15% off for giving my email. As soon as u apply the coupon it doesn't work. What a lie. In any case I'm looking forward to my shoes. But it pisses me off when ur promised something that doesn't work.beware
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August 2023 by Kelly G.
Ordered , they,said 3 to 5 days. Going on a month , paid two after pays , still nothing never had this happen in the past I ended up ordering from Amazon because I needed my shoes , shoes still not here
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August 2023 by Jessica Wagner
I was just in this store to purchase new work shoes. Upon arrival into the store I encountered a rude employee, she rolled her eyes at me, unwilling to want to help me locate a shot in my size. Acted as if I didn't have money to be in their store. I walked out and will never return or purchase a pair of shoes from a company that employees people with poor customer service. So displeased with the poor customer service quality.
