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November 2023 by Anthony Naranjo
Yesenia was such a great help! My fiancée and i came in looking to do so much (add a line, get an upgrade, etc.) she went above and beyond! She was so patient and knowledgeable. I have been with T-mobile for 9 years because of their exceptional customer service and specials! Thank you Yesenia! Happy Holidays!
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November 2023 by Leasing Orlando
Leilani was absolutely spectacular with us today. Very knowledgeable and helpful. She got us an amazing deal and didn’t rush or push us. We recommend this Tmobile store for all your cellular services.
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October 2023 by Mario Vazquez
I have been in this place almost 2 hour and the service sucks. I have seen how employees come in and out of the store while the customers just wait for them. It’s unacceptable how the employees don’t have any respect for the customers time. They just don’t care. Also when the sit down with a customer the have a conversation about life and how is going for the in this country. I just saw a customer giving back 2 phones because of the bad service this guys are providing. It’s insane. The just don’t care!!! Shame on you T Mobile!!!
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October 2023 by Stacey C
Very dissatisfied with the customer service received yesterday! I have been a customer for 20+ years as they announce when I call customer service but it certainly did not feel that way. I walked in to return equipment which was on a trial period and did not meet my needs unfortunately. No greeting and no one asked my name to be placed in queue which I thought was strange but went with the flow. Each agent was working with a customer so I waited no problem. There was only one customer ahead of me. Now more customers started to come in the store and now it is a full house. Juan finally decided to get people names and the reason for the visit. Which is not a good idea because now you have no way of knowing who is next. Juan began assisting another customer that came in after me. I brought it to his attention but I do not speak another language. He continued with the other customers and acted as if my time did not matter!All customers matter! Being brushed off is not my idea of resolving a customer of 20 years issue!
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October 2023 by caricathyGodsgirls
Thank you Yesenia for your patients, professionalism and knowledge while assisting my husband and I trade our iPhone 12 to iPhone 15. You deserve to be a manager ! God bless you
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August 2023 by Judy Kenzig
Leilani was extremely helpful and pleasant when dealing with my issue. Here's hoping it gets resolved! Thank you to this store for great customer service.
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August 2023 by Carmen Romero
Very helpful I will recommend this store for their excellent Customer Service, and good efforts in finding a good plan for clients.
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June 2023 by Juan Luis Vega
We go today for buy one iPhone and up grade , Tmobil store at 6752 eagle watch unit 520, Orlando fl 32822 ; the crewmen Juan has bad plus customer service . He was not giving attention and pending to all customers as if he were the security of the store .We asked why not put attention to my . The answer very bad for me. I said thanks and leaving.
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June 2023 by Robert Juarbe
I recently had the pleasure of being helped by Carlos at the T-Mobile store at Lee Vista and I must say, he is an exceptional employee. From the moment I walked into the store, Carlos greeted me with a warm smile and made me feel welcome. He took the time to listen to my needs and provided me with excellent customer service.Carlos is extremely knowledgeable about T-Mobile's products and services. He was able to answer all of my questions and provided me with detailed information about the different plans and devices available. He even went above and beyond by showing me how to use certain features in the T-Mobile app. on his personal phone.What impressed me the most about Carlos was his patience and willingness to help. He never made me feel rushed or pressured to make a decision. He took the time to explain everything in detail and made sure I was comfortable with my purchase.Overall, I had a fantastic experience working with Carlos at T-Mobile. He is a true asset to the company and I would highly recommend him to anyone looking for exceptional customer service. Thank you, Carlos, for making my experience at T-Mobile a great one!
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June 2023 by cindy coffman
Carlos was phenomenal! The customer service at this location exceeded my expectations. Melisa started with a lovely welcome, And Carlos was able to take care of us while juggling a few customers.. He has a delightful disposition and is a great representative of the brand.
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May 2023 by Steven Alvarado
Staff here is awesome. Stopped in for a new Phone and they had me cracking up. Best time in there! Plus, hooked up with great deals.
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May 2023 by Sandra Arboleda
Carlos is AMAZING, i drove about 40min to this location just because we know he would be there! he helped us so so much and was so informative. I would give more starts if i could.
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May 2023 by Sandra A.
Carlos is AMAZING, i drove about 40min to this location just because we know he would be there! he helped us so so much and was so informative. I would give more starts if i could.
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April 2023 by Lisa Mendez
We had the most professional Sales Advisor his name is Juan Moreno, he was very welcoming and very knowledgeable, he explained to us regarding phone services and internet, even after we left the store and contacted him with more questions he immediately responded to us in a professional manner with a smile on his voice, you can hear a smile when someone speaks! , he provided with the correct answers and assistance we needed. Thank you! will be coming back soon for more purchases. Highly recommend ?♥️?
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February 2023 by Will Velez
Lou and Javier did an exceptional job! There attention to detail is Amazing. Had to go through 3 other Reps to get our cellphone issue taken care of. Thanks again guys. The rest of the staff was also courteous. Love this location!
