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December 2023 by Kaelen W.
Well managed location and high quality food.The food at this location was very good because it was fresh and in good condition. I had no complaints when I ordered my nice hot chocolate with a snowman cookie. The service here was very good because the staff were very polite and friendly. The time in line was reasonably decent. The prices of items were very reasonable considering the good quality of the food. The location looked nice and the floors and the tables were very clean. By far in my opinion this was the best Starbucks I have been to. For the reasons I have stated in this review, I highly encourage and recommend you visit this location when you go to universal because of the good service and affordable and reasonable prices and most importantly the very good service.
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September 2023 by gabby sanchez
The girl working to register with brown braids was drop dead gorgeous with great customer service. She was so pretty I forgot my order…. @7:22
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July 2023 by Katrina Chamberlain
This is not a public Starbucks location. It is not inside a park. It is an employee only store, inside a guest services location adjacent to the Universal staff parking garage. I can tell from the pictures that many people are mistakenly placing reviews for the location in CityWalk at this location. I have asked Google to remove this listing, as it is not a public location.
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May 2023 by Ruby
Super discussing so bad flat coffee with broken cup spoiled half of it on my clothes and i get burned as dirty waterSo discussing frabuccino wasting for 20$This place should shut down
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March 2023 by Danny Y
If you must go to Starbucks while you are at Universal come here, not the other one closer to the park entry gates. Those have crazy long wait times. Here the line is long but they have multiple cashiers / order takers and barista stations. Prices are the same as elsewhere in the park. There is seating outside on the patio as well.
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January 2023 by Sightseer779040
This location accepts gift cards which is awesome. The line does get long but it does move at a pretty decent clip. The employees are very matter of factly but they are also trying to get everyone through the line as quick as possible. Once we ordered, we received our order pretty quickly. The location is pretty small so there is nowhere to really stand and drink your coffee so you really have to take it outside and go elsewhere.
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January 2023 by Bing Zhu
This is Christmas at island of adventure , weather is super cold, but we happy to spend whole day inside the park until end of day , 9:11pm when we almost walk out the door , Starbucks is sit there, have 2 cup hot chocolate sounds good. Buttttttt , the team member doesn’t do it right. Wait 15 minutes to order and wait other 30 minutes and be told almost done, watch 4 people behind me get his drink and still wait. We understand the team members working hard at holiday .we appreciation, buttt, they donot work responsible, not enough seriously, final We get money back from mr fabiola and have nothing bring out. walk in super cold going home . No happy at all. Christmas experience no that good. If this store owned by park , company need pay attention training your employees. , we wish thing will be better next year we come back, if we can give half star , we will do it.
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December 2022 by Matthew J.
Great coffee always. Never had a bad experience with any Starbucks.worst thing was a 5 minute wait for large order.
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November 2022 by Jason Schnell
A great place for coffee in the middle of a theme park. Just keep an eye and ear out for your drink or food or a distracted park guest might snag it as there own.Vegetarian options: They have vegetarian options.Dietary restrictions: They will work with your needs.
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October 2022 by Richard Fernandes
Excellent coffee great staff the only thing they need to improve is the lines
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September 2022 by Ana Becerra
Service to rude!!!!the black lady screamy, to take order and then for 10 min waiting for my croissant! And again she have actitude
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June 2022 by Massimiliano Panella
The worst cappuccini of the world!!! The food Is awful... What else? The cashier will not help you of you ask for advise... Definetely the worst experience in Orlando!! Shame on you!
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May 2022 by Majed Alashari
The only good coffee in the universal studios.
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April 2022 by Nikhil Kuntla
Being located at one of the premium spots at Universal, Orlando they don’t allow Starbucks rewards points to be used for buying any of the merchandise! I had close to 1000 points, even then I had to pay out of pocket for Been there series cups which was disappointing!
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March 2022 by Karma Goddess
Thank you Jude and Libby for your wonderful hospitality! Went through drive thru Jude took my order over the intercom with a very polite tone. Went to the first window and Libby’s beautiful personality greeted me with such a warm welcome! I appreciate the high energy I received from those Two! Keep that energy in everything you guys put forward!! My order was perfect!
