This Steve Madden store has the best customer service in the entire outlet. The sales associates were super sweet and attentive, and the staff were so helpful even during a busy Black Friday weekend. The manager was extremely kind and accommodating, following up to resolve an issue. The team works together seamlessly, assisting with styles, sizes, and orders. Customers are very pleased with the quality and the great people.
I had an order ship out incorrectly and I can’t express how helpful the manager Gilbert was. He has been extremely kind and accommodating. He even followed up after the issue was resolved. Thank you!
March 2023
Great sales! Bought purses for $20! Good clearance items too.
September 2022
Boooooo they didn’t have my shoe in the store, only online. And then they didn’t have alot of options of the same shoe in different colors so i could verify my shoe size. The workers were nice though.
