Truist is a bank that has adapted its services to prioritize the health and safety of customers and staff. Currently, teller services are offered through drive-thru lanes, with in-person visits available by appointment and some branches temporarily closed. Some branches without drive-thru lanes remain open with enhanced sanitization measures. Customers consistently praise the friendly, professional staff who provide quick and attentive service, making for a positive banking experience. Many appreciate the helpfulness of the staff, especially during specific procedures, and note that the staff is always attentive and caring. The branch managers and employees are often described as nice and dedicated, with some customers mentioning that they feel confident returning to their preferred branch. A few customers have experienced issues with ATMs, such as touchscreen problems, but these are often resolved quickly. Overall, Truist is seen as a reliable bank with friendly staff and a focus on safety.
