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June 2023 by Denise
I made an error on my account and Alex Aramayo was very gracious and helpful about the situation. I highly recommend this branch.
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May 2023 by robert harris
The baldwin park TRUIST branch in orlando needs more internal diversity training! I have lived in Baldwin Park since 2007 and I think its a great neighborhood.Meagan "Karen" Rymer branch leader is unprofessional and lacks courtesy and professionalism for a banker who deals with interacting with people.I have been a member of Truist formerly BB&T since 2014 and have been happy with their services until I had the unfortunate circumstance to meet the branch leader Meagan "Karen" Rymer late april 2023.I came into the branch to inquiry about opening a safe deposit box. No customers were in the branch (no line and no one seated). As I saw Meagan "Karen" Rymer sitting in her office with the door wide open (not on the phone) I made eye contact and stood outside her office door to begin my inquiry about opening a safe deposit box. before I could get one word out of my mouth she hit me with a face that my 4 year old gives me when she has to take her medicine. Exactly that. The face my daughter gives when she looks at the spoon of medicine and tells me its yucky and she will not take it.It was obvious Meagan "Karen" Rymer had no true interest to want to help me so i apologized for making her feel so uncomfortable and I went to the teller where i was then sent back over to Meagan "Karen" Rymer.After waiting in the sitting area for Meagan "Karen" Rymer to come out of her office (5 minutes) i then see the teller walk over and tell me that Meagan "Karen" Rymer would not be able to help me because the computer systems were down. So I said what a coincidence! I hauled over to the TRUIST branch on colonial and bumby and picked up the safe deposit box i needed without any issues. Utterly disgusting experience and customer service as i grabbed Meagan "Karen" Rymer business card and promised myself to write a public complaint on google then a formal complaint to Truist not in a attempt to get her in trouble but to share my experience and to advise with proper diversity training these types of events can be avoided and handled better. and I really dont want other people to have to experience what i had to go through with Meagan "Karen" Rymer that day.
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July 2022 by Richard Brent
Waiting in line for over 30 minutes and they can’t figure it out. Never coming back.
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January 2022 by R Smith
This bank branch doesn’t deserve a 1 star rating. The new Branch Leader is absolutely horrible at customer service. Baldwin Park would be better if they closed this branch down.
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January 2022 by J B
My callsI called cardmember services.The message recording said it would be 20 minutes weightAfter 45 minutes. Nobody answered..
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February 2021 by Luke Elloway
The young brunette man and woman are very helpful and cordial but the obese blonde woman couldn’t be bothered to simply open some coin rolls
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January 2021 by Eric Lamberty
Very professionals, great to do business with this branch.
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October 2019 by Plop
Very Polite Employees. Only a longer than average wait since the lady in front of me was causing problems for the staff member.
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October 2019 by anon anon
Had to wait in line for over 30 mins
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September 2019 by Austin
Richie Ascencio, the branch manager, is terrible at his job. After waiting 20 minutes in line, he came out of his office to make terrible jokes to everyone who was waiting. He never offered to help anyone, just wanted to try to be a stand up comedian. When I told him to stop joking around and help his staff, he laughed and continued to do absolutely nothing. I had no problem waiting, just a problem with him making bad jokes and being unhelpful. I hope you see this review Richie and work on your comedy routine.
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July 2019 by Kimberly Timms
Really nice people work at this branch.
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April 2019 by Cheryl Snyder
I've been banking with SunTrust for over 15 years and using this branch for about 13 years. I've always had pleasant experiences with the tellers and it's nice when you are greeted by name. It's a small branch and usually not too busy I've never had to wait more than a few minutes to be helped. I've also used the bank for wire transfers and safety deposit boxes. Getting service in a timely and friendly manner has never been an issue for me here.
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September 2018 by Niki Bird
Nicole was great. I never expected to go to the bank and get cheered up by the enthusiastic employees.
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September 2018 by Becca L. Rogers
I have been sitting here for 45 mins just trying to get a statement. While 2 "bankers" remain in their office with the door closed ignoring customers while one banker "helps" everyone.
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September 2018 by Sergio Fernandez
I have 3 different banks I utilize and never have I felt more dissapointed and disrespected at a bank than I did today by the only teller at the bank, his name was Jordan I believe, had a beard and no personality. I cash my check at this bank before and at multiple suntrusts and he was saying my signature on my license wasn't matching the signature on my debit card. But I was in my work uniform and had my paystub with me, my work, I.d , multiple forms of identification and he would not let me cash it. It was close to closing time so I guess he might have wanted to go home, i have no idea, but all i know is that this Teller was a joke, no remorse, no sorry, no personality, he deserves to work in Fast food, not at a Suntrust bank.
