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November 2024 by Dantao Lu
The service is slow , but the cashier is very knowledgeable and helpful . Probably better open one more cashier during peak time .
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November 2024 by ERNEST NASH JR
I’ve been standing in line for over 30min only 2 windows are open with more people waiting they really need help….
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July 2024 by Raymond Briere
I've been with truist since 1984 when it was sunbank. They set me up with all my checking account, visa card, loans at my finger tips, all I have to is punch in my password and everything is right there for me to read. When ever I have a problem to I call and they tell me come on down.
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February 2024 by Md Nobi
Service is so bad most of staff are unprofessional need to improve their customer service skills
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November 2023 by Cee Tee
Tylisha is very unprofessional & Ghetto she made my whole visit at this branch a terrible sour experience. Erickson & Maria were awesome! This branch smells like a nursing home and tylishas attitude made the stench worse, it may have been a pleasant experience due to Erickson being amazing but honestly she ruined it. Don’t go to this branch beware
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February 2023 by Drabin Torano
Don’t do banking here worst experience ever
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October 2022 by Crystal Mills
Even if it is convenient, try to avoid this bank. The unprofessionalism is just overwhelming. They go out of their way to make simple transactions difficult ones, and having worked as a teller myself, I know when someone is being discriminatory and lacking proper customer service skills. I will not revisit this bank. My suggestion is that the tellers should go through another round of customer service training.
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August 2022 by CKS Power
This Bank oftentimes delay in providing the best quality customer service support that they can the wait time I find is just outrageous. I went in there yesterday to have some work done with my account . The employees at the customer service that sit behind the desk took 45 minutes to an hour and there was hardly anybody waiting three to four people the person I sent to assist me had to leave the bank the manager was nowhere to be seen , but when I went this morning @9am approx. which it's August 5th, they coming over to apologize about the wait and they recall me sitting there waiting they need to do better than that because it's inappropriate I've had this account for years and serving the pine Hills community is like any other community. it's just wrong for them doing this but they should also think of pine Hills as also striving community and also community that was in the past a great community that had great standing in Orlando area . Please do something with the employees, either get some more employees or in service the employees that are currently there. Sitting around looking at each other to see who's going to take the next customer is awful, it was obvious what was occurring . I'v been at that bank too many times.
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August 2022 by Michael Garcia
There was nobody there but 1 person infront of me it took me bout 30min to get out of there just to cash a check
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July 2022 by Jean Bennett
Same old stained carpet from Sun Bank. It's a bank, please invest in new stain free carpet. The lady helped me.
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May 2022 by Wilmine P
Worst experience ever,do not go there.I wish I could give zero ?
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April 2022 by Crissy MonroecC
Even if it is convenient, try to avoid this bank. The unprofessionalism is just overwhelming. They go out of their way to make simple transactions difficult ones, and having worked as a teller myself, I know when someone is being discriminatory and lacking proper customer service skills. I will not revisit this bank. My suggestion is that the tellers should go through another round of customer service training.
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January 2022 by Maurice Holloway
Extremely rude fast talking and don't listen all the way up to Micheal the branch manager. Very unprofessional wish I could give 0 stars
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May 2021 by Gerard Almeida
Low staff, long lines, lights werent even all the way on ... poor management its sad ... I think this is bye bye suntrust.
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April 2021 by Connie Rietdyk
If I could give zero stars I would. DO NOT OPEN AN ACCOUNT WITH SUNTRUST. They are the worst banking institution I have ever come across. I opened a business bank account and a personal joint checking account. One day while checking my balances, it said I don't have access to this account which was an immediate RED FLAG. I called customer service only to find out that they put me in a no debit no credit status. They had decided to end their relationship with me, and would not tell me why. Now, still 2 weeks later they are holding my money hostage while its "under investigation". This is completely unacceptable. WORST CUSTOMER SERVICE! WORST BANK! TAKE YOUR MONEY ANYWHERE ELSE
