Truist is currently adjusting its services to prioritize the health and safety of clients and employees. This includes offering teller services exclusively through drive-thru lanes and requiring appointments for in-person visits. Some branches may close, while others will implement enhanced sanitization measures. Customer experiences at Truist vary. One reviewer expressed dissatisfaction after witnessing a teller speaking loudly on a personal call while handling money, which felt unprofessional and led to the reviewer closing their accounts. However, another customer praised the bank for its attentive service, particularly after a situation arose in the drive-thru where a car cut in line. The bank staff responded appropriately, apologizing for the incident and demonstrating good customer service. Overall, while some customers appreciate the service and responsiveness at Truist, others have concerns about professionalism in certain situations.
This location definitely needs help. If you dont speak cerole and have alot of time on your hands come to this branch. Stood in line for 15 mins waiting to be helped while the folks infront of me just talked away ignoring the line of people.
April 2026
Higher a staff willing to do the work of a bank teller. This is not the first time that I’ve had rude service. I will be switching banks. Unbelievable that these people are trusted with money.
April 2026
Horrible customer service the gentleman that I tried to deposit with refuse to deposit because he didn’t wanna count the money like you are a bank teller. This is your job. Just ridiculous.
