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February 2025 by Jessica R. Gerena
I've been banking with Truist for a very long time. I must write this because it's the second time I've had an issue at this particular branch. Today I couldn't get the whole funds I needed because they where low on funds and had to go to another branch to complete the transaction. On both occasions I had the funds but I couldn't get my money.
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January 2025 by Marley Meany
i only go here for work purposes, i personally don’t bank with them. even if no one is in line, it’ll take an avg. of 15 minutes just to do a deposit for my company.
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January 2025 by Ami
came in for a cash advance and they got my card locked due to them inputting a number on my card wrong, unprofessional staff they were talking and laughing the whole time instead of taking care of customers.
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October 2024 by W Ashley
bad service
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May 2024 by Flowerdays
Terrible service 👎 SunTrust was a professional good bank.. not so much with truist..
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April 2024 by Im that Girl
Terrible service ? SunTrust was a professional good bank.. not so much with truist..
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April 2024 by Frontier Concrete
Very mean service from the bank teller vegina the Arabic woman. Would let me withdraw my own money. Made me wait so long to sit down and speak with manager and broker. Terrible experience manager Josh has so sense of urgency as well. Very disrespectful
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April 2024 by Matthew Beylin
My brother went to deposit $140 into the ATM on sunday, the machine only registered $60 and then didnt spit back the remaining $80. I have been calling the bank for the past 2 days and have yet to have anyone even pick up the phone
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February 2024 by shuvash soo nice datta
I have been business with them almost ten years. They always help me out with any situation of my business. All the employees are so much helpful to get any advice.
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December 2023 by Bethany Britton
Unwillingness to right wrong even when truist acknowledges their mix up and fault. Unwilling to wave check cash fee when check is from them.
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December 2023 by Greg Schebel
I have had several bad experiences here. The only bank worse then Truist is Bank of America
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September 2023 by Aj-Shawna Jones
I always have problems at this specific location.. go to another location. They always give me problems when I need to pull cash out. I give them an ID that matches the name on my card. My last name changed yes but my maiden name is still on my debit card and my ID as well so they still match…. This is the ONLY location that doesn’t allow it. Frustrating. If it wasn’t for my husbands business account being with this bank, we wouldn’t bank here at all…PS: when you have an issue, COMMUNICATE.. don’t just leave your customer sitting there waiting for a long time because you’re trying to figure it out without just asking…
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July 2023 by Marc Ledogar
Absolutely horrible customer service and I am extremely disappointed. I went in to do some banking today and I was the only customer in the building and I stood in line by myself for 5 minutes before I just left. this is not the first time this has happened, if you're going to have tellers have them take care of the customers otherwise close your lobby. If there was an option to give zero Stars I would have taken it.
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July 2023 by Anthony the vettedude82
THE WORST BANK IVE EVER HAD!!! I CAN'T AND DONT WANT TO GO THROUGH THE NEGATIVES AS THERES TO MANY .IVE HAD THIS BANK FOR THREE MONTHS AND IVE BEEN TO THE LOCAL BRANCH ALREADY THREE TIMES ! AND IT WAS BECAUSE OF NEGATIVE B.S WITH THIS SHADY BANK .I WISH I NEVER LEFT WELLS FARGO! IM PLANNING ON GOING BACK ! STAY AWAY FROM THIS BANK!!!!
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March 2023 by isaac washington
Truist is the absolute worst bank. I have a business account. Truist at random decides when and how long they will hold checks for when depositing. I have been told by 3 different branches only the branch manager can override the hold and they will only do it if "They know you". I am the owner of a business and able to provide all of my credentials. I should not have to know your employees personally in order to deposit a check made out to my company into my business account. Also, on numerous occasions due to truist holding said money, they continued to charge fees although they have been holding the check for almost 14 days. I am moving my business to another bank and recommending my partners and colleagues do the same. Trusit is a Scam!!!!! If I could give them negative a million stars, I would!
