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December 2023 by Bethany Britton
Unwillingness to right wrong even when truist acknowledges their mix up and fault. Unwilling to wave check cash fee when check is from them.
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December 2023 by Greg Schebel
I have had several bad experiences here. The only bank worse then Truist is Bank of America
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September 2023 by Aj-Shawna Jones
I always have problems at this specific location.. go to another location. They always give me problems when I need to pull cash out. I give them an ID that matches the name on my card. My last name changed yes but my maiden name is still on my debit card and my ID as well so they still match…. This is the ONLY location that doesn’t allow it. Frustrating. If it wasn’t for my husbands business account being with this bank, we wouldn’t bank here at all…PS: when you have an issue, COMMUNICATE.. don’t just leave your customer sitting there waiting for a long time because you’re trying to figure it out without just asking…
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July 2023 by Marc Ledogar
Absolutely horrible customer service and I am extremely disappointed. I went in to do some banking today and I was the only customer in the building and I stood in line by myself for 5 minutes before I just left. this is not the first time this has happened, if you're going to have tellers have them take care of the customers otherwise close your lobby. If there was an option to give zero Stars I would have taken it.
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July 2023 by Anthony the vettedude82
THE WORST BANK IVE EVER HAD!!! I CAN'T AND DONT WANT TO GO THROUGH THE NEGATIVES AS THERES TO MANY .IVE HAD THIS BANK FOR THREE MONTHS AND IVE BEEN TO THE LOCAL BRANCH ALREADY THREE TIMES ! AND IT WAS BECAUSE OF NEGATIVE B.S WITH THIS SHADY BANK .I WISH I NEVER LEFT WELLS FARGO! IM PLANNING ON GOING BACK ! STAY AWAY FROM THIS BANK!!!!
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March 2023 by isaac washington
Truist is the absolute worst bank. I have a business account. Truist at random decides when and how long they will hold checks for when depositing. I have been told by 3 different branches only the branch manager can override the hold and they will only do it if "They know you". I am the owner of a business and able to provide all of my credentials. I should not have to know your employees personally in order to deposit a check made out to my company into my business account. Also, on numerous occasions due to truist holding said money, they continued to charge fees although they have been holding the check for almost 14 days. I am moving my business to another bank and recommending my partners and colleagues do the same. Trusit is a Scam!!!!! If I could give them negative a million stars, I would!
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March 2023 by Enrique Fernandez
Didn't go inside. I used the drive thru teller for my transaction. Everything went well and I was in and out very quickly.
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January 2023 by Jay Y
It gets a one star because the ATM is horrible at accepting cash, it always says the cash cannot be read. Absolutely ridiculous.
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December 2022 by Michelle Robles
Horrible Bank! Their ATM’s always have issues. They hold my checks every month with different excuses. Messed up my online account and a lot more stuff. I have my business and personal account and both have always been an issue. Horrible! horrible! horrible!
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November 2022 by Kaitlyn Fairchild
I can't speak to this specific branch but the bank overall is incapable of basic customer service or running a functioning website. They took over my mortgage loan two months ago and we're still unable to set up an online account to make payments. Calls to their hotline for assistance ended with a 30 minute wait on the phone only to have their representative say "try it again in 24 hours or a couple of days". Several days later there's still no resolution. In this day and age and for a BANK to not be able to set up an easy way to receive money, that's absurd. Here's to hoping the loan gets serviced by someone else with basic technological capabilities.
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June 2022 by Carissa Lawhun
DO NOT put your money with this bank! I was with SunTrust for twenty years. Never had a problem accessing my funds when I needed them. Now they're Truist. Went today to withdraw a small sum I needed for a procedure tomorrow and had more than plenty in my account for the transaction. THEY TOLD ME I SHOULD HAVE CALLED AND TOLD THEM A WEEK IN ADVANCE!! They didn't have the money. Isn't that a bank's sole purposes???
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June 2022 by Corey Lyons
By far the worst customer service. Avoid at allcost. Team sits and chats to each other while customers wait. They fail to even acknowledge you while the customer queue increases. The female branch manager sets the tone of unwillingness to provide even reasonable customer service.
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June 2022 by Blake Zellman
Had hackers drain my account and leave me over drafted they refused too refund the over draft and said it could take 90 days too get my money and over drafts back do not bank with truist.
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April 2022 by Miguel Collazo
Worse experience I had with the company only one person in this bank was able to help me but the actual company they are the worst and love stealing your hard earn money don't bank with any truist worst bank ever.
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December 2021 by Truyen Van
Lazy, rude staff. They all are great with standing around and being unhelpful. Now I understand the merger with their incompetent employees.