Truist has made temporary adjustments to its branch services to ensure the safety of clients and staff. Currently, teller services are offered through drive-thru lanes only, and in-person visits are available by appointment. Some branches without drive-thru lanes remain open but with enhanced sanitization measures and limited access. Customer experiences at the branch highlight friendly and helpful staff, especially a teller named Francis, who quickly assisted customers and provided good customer service. First-time visitors felt welcomed and appreciated the attentive service. However, some customers noted a lack of organization at the entrance, where no staff was present to greet or direct them. Instead, waiting customers had to ask others or wait for staff to come around and ask who was next, which was seen as less personable and could benefit from a sign-in sheet to improve flow. Overall, the branch staff are helpful, but improvements in greeting procedures and organization could enhance the customer experience.
