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October 2023 by C H
Love there clothes but the staff is something else. Profiled us from the moment we walked in. Same two staff members asked us if we need help about 10x each in 30 minutes. They are defiantly not LGBT friendly and starred and watch us until after we left.
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August 2023 by Calvin Nguyen
We bought some items and we had to remind Dylan twice to remove the security tag after he forgot twice. He ended up only removing the tag on one item and left the tag on the other.
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August 2023 by Jeff M.
Title: Extremely Disappointed with Superdry's Service and Return Policy Review: I recently had a disappointing experience with Superdry, a company that sells apparel like jeans. My wife purchased a pair of jeans from their store in Orlando, Florida, near Disney World. Unfortunately, the jeans did not fit her properly. Hoping to resolve the issue, I reached out to their corporate office through their online request system two weeks ago. Regrettably, I have yet to receive a response from them. Frustrated by the lack of communication, I decided to contact the local Superdry store in Orlando. To my dismay, they informed me that the company does not offer exchanges or returns, and they were unable to assist me by mailing a replacement pair. Their dismissive attitude left me feeling helpless, as they essentially stated that there was nothing I could do. To add insult to injury, they revealed that the company is based in the UK, which may explain the lack of response from the corporate office. As a result, I am now left with a pair of jeans that don't fit and no viable solution from Superdry. This experience has been incredibly frustrating, and I cannot stress enough how disappointed I am with their customer service and return policy. I would strongly advise against purchasing any products from Superdry unless you are able to visit one of their physical stores in person. The lack of responsiveness from their corporate office and the unhelpful attitude displayed by the local store in Orlando reflect poorly on Superdry as a company. It is disheartening to encounter such subpar service, especially when dealing with a well-known brand. I have little hope of ever receiving a pair of jeans that fit, and this entire ordeal has left a sour taste in my mouth. Based on my experience, I cannot recommend Superdry to anyone looking for reliable customer service or a hassle-free return process. There are numerous other apparel brands available that prioritize customer satisfaction and provide better service. Save yourself the frustration and avoid Superdry until they address these glaring issues.
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May 2023 by Kash Jagyasi
Very poor customer service.very poor customer service
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April 2023 by Clark Kent
Nice clothing but one women worker was totally rude and disrespectful to other employees I asked the cashier for store manager and she pointed at the same girl who was being rude to the other people..so terrible management her name was Christina I believe.
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March 2023 by Cecilia B.
Stopped by randomly with a friend since we were in Disney Springs and loved the quality and styles of the clothing. I didn't buy anything though since it was quite expensive for the clothing and I do not think that I need a thick coat for Florida weather. I would also recommend taking a look online before you go in store. I decided to check online for prices and most of the things online was much cheaper than in store.
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March 2023 by WORK HARDER PRODUCTIONS
I never heard of this score. They have some nice looking clues
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December 2022 by Nik Zak
Good store, nice selection, very attentive staff.
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June 2022 by Di B
Great clothing options! Vegan and animal friendly. They sizes can run smaller than what you may be used to so try everything on.
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October 2021 by G R.
The employees in here are legit out of their minds. Watched them literally flip out on multiple customers for the most petty things. Horrible way to do business in my opinion. We left without buying anything
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July 2021 by Brigitte L.
We were in the need of some swim shorts for the hubs because he forgot to pack them on our trip! Super dry is located within Disney Springs right next to Ron Jon Surf Shop. This store has all sorts of clothing for both men and women. Even rain jackets that were really nice but expensive. We were greeted when we entered by a smiling face and offered assistance if we needed any as we browsed. My hubs did find some shorts but not in the size he needed so I tracked down the gentleman and asked if they had any others. He immediately assisted, grabbing a scanner and heading over to scan the shorts to see if they had any in the back. They unfortunately didn't have the size in the color my hubs wanted but he did end up finding a different pair. Fitting rooms are open so he was able to try them on and we got them! He LOVES the shorts --- they are well made and not the material that often sticks to your legs when you exit the pool. The also look really nice on. My daughter also ended up finding a hat that she really liked so of course I got it for her :) Awesome store and awesome staff -- even the staff that worked the register was super friendly.
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June 2021 by GamingSeizure
Pretty nice clothing store. Nice variety of clothing, from winter gear to summer sportswear. Lots of unique clothing that is exclusive to the store chain. Also they are one of the only stores that allows you to use the changing rooms.
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June 2021 by Ronald Alicea
Nice store but too expensive.
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December 2020 by c t
Upbeat and almost grungy ambiance. Super soft and quality clothing with an array of interesting designs. Knowledgeable associates who are attentive without coming off as pushy or sleazy sales hounds.
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December 2020 by virginia S.
Hi I went Christmas shopping today at the Superdry at Disney Springs today December 15th. I observed a promotion at the entrance and at the register . Buy a gift get a gift . I wanted to get a 150.00 "gift" card instead of 100.00 so I could get the free 20 gift card. When I approached the register I was told that it had to be a total of 150.00 spent on merchandise . That was not specified on the promotion . I pointed that out and I'm convinced it was false advertising . What's the difference between buying merchandise as gift to buying a gift card . Buy a gift get a gift . Also as you can see it does not specify spend 15O in store merch . I was very annoyed since I specifically visited the store to get this promotion . Not fair for the customer . And when I brought it up to the salesgirl she said the computer would not accept it . And the manager really just repeated that it had to be 150.00 spent in store . That's just what I was going to do . Spend 150 for a "gift card " in the store . Bah humbug
