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January 2024 by Cinetiare Alvarez
Kristy was very mindful of my situation and helped me with no issue thank you!
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January 2024 by Naomi Janvier
Went in to inquire upgrading my phone and was not greeted by the two individuals working. I said hello and did not receive a response at all. A shorter girl with dark hair & a dead pan facial expression plus another one with a short cut & piercings on her face. I honestly wanted to upgrade my phone that same night. Because of the terrible service and communication, I trusted my gut and left immediately.
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December 2023 by Shantie Manraj
Kristy was very helpful appreciate her help
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November 2023 by Aida Vazquez
Alex has great customer service
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September 2023 by Jackie Macklin
Very dissatisfied with this TMobile location. We have been customers for 8 years, bought multiple phones for up to 5 lines and have never been anything but 100% satisfied.As soon as we entered the store I noticed it was not the typical tmobile experience the store was dirty in appearance our greeting by Sherina(Manager??) Was pathetic instantly felt like she did not want to wait on us. My husband, myself and daughter were there for a new iphone for my daughter. My husband gave sherinahis account information and she began communicating with my daughter to get her current phone info and stated she had to open the safe. When she returned she was giving my daughter the cost for today and the monthly payment and my husband had a question. Sherina completely dismissed him stating "That is not what I am talking about !" She continued talking to my daughter ignoring him.While we were there another family came in Sherina appeared to be much more engaged with them speaking in Spanish smiling being very helpful. She reapproached my daughter saying she had the iphone she was looking for and the cost and that my daughter could set it up it home. At this point I spoke up and said we have been trying to communicate with you and you dismissed us and we have questions. She stated "I don't like how you are speaking to me", and we said we feel the same. My husband asked her to just take the payment so we could get out of there and she refused our payment.I have no clue how a MANAGER operates like this in customer service But her biased between my family and the family she waited on after us wasinsanely obvious. After reading other reviews I am not surprised, but find it worth mentioning to avoid this location.
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July 2023 by Tonya Pringle
Sherina(manager) was so nasty and rude with my 77 year old mom today. Not helpful or even tried to help her. I WILL never go to that store again!!!
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April 2023 by Shemise Worrell
I came in upset due to the fact my phone was not coming on all day. I walked in Kim assisted and assured me she could fix the problem. If I may add she was amazing with great customer service skills and very personable. I wish more reps was like her !
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April 2023 by Bobbie Lawrence
Kim was very kind with helping me due to my sim needing to be changed. She made it easy and fast!
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February 2023 by Cici
Kevin did so well at helping me get a new IPhone! He made sure I really understood my plans and options as well as what phone was the best fit for me! Great service at this location, definitely recommend! :D
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February 2023 by Christine Williams
Tamya is the best! She is so helpful! I asked her to assist with giving me the right phone plan for my family at a good price and she was able to deliver im so happy :)!!!
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February 2023 by Austin Douglas
TaMya is an outstanding employee !! Very professional and made my overall visit to t-mobile as smooth as possible. Definitely would recommend her .
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February 2023 by Crystal Oliver
Tamya was amazing I loved her energy she really helped me pick out the phone I didn’t know I needed with accessories! 5 stars !
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February 2023 by Katherine Oliver
Tanya was very professional and knowledgeable. She answered every question I had and gave me a great insight in which I was able to add a line a purchase two new iPhone. By far the best experiences I’ve had a t-mobile. I’ll definitely send customers her way
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February 2023 by Craig Johnson
tamya was very helpful going in to detail in my bill which I'm very thankful for because I discovered different features I have access too
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February 2023 by Aishwarya Shukla
Kevin P, was so amazing, he’s the fundamental reason why I bought the iPhone, I didn’t even intend to buy anything, I asked one question, he gave a befitting response, and one question led to another and then boom, I walked out with a new phone, he was super patient and just a very pleasant aura in terms of customer care, if we had more sales associates like that, the world would be better place, Thank you so much Kevin P.
