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November 2023 by Judy Smalls
I received my new phone and got help putting my Sim card in it
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September 2023 by Daniel Ortiz
Don't recommend this location. Bad customer service and don't listen to you. No only once but twice in 2 days.
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June 2023 by Nydia Hanley
Bryan is EXCELLENT! By far the best person I’ve came into contact with in the almost 8 years I’ve had T-Mobile
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April 2023 by Christopher Ian
Not very helpful! Wouldn’t take a phone back that is defective and under warranty. Also it’s rude and disrespectful to speak to another employee in another language when you’re in front of a customer you’re supposed to be helping. The employees here act they can’t be bothered and seem annoyed to have to actually help customers.
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April 2023 by Matthew Sleik Jr
Flavio was so helpful and amazing. Walked in at 7:55 for a phone emergency and he helped us and didn't turn us away like another store did. 10/10 service.
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August 2022 by Nathan Henriques
As part of the T-Mobile family, I feel this store has the tenacity, contemporary, and astounding customer service you won't see in many establishments today!The sales representatives aren't after your wallets & paychecks to bleed you off all your income to spoil yourself with gratuitous needless things, they help understand the consumer and build a rapport so that they can direct you in the technological modern world we live in today.I can't tell you how many things I've learned about such as wireless charging, warrantied items that cost a pretty penny but not even knowing you can replace them for a fraction for the cost as long as you still have the device, and durable speakers that can merely be thrown into the pool!And don't get me started on the technicians, these "tech gurus" are outstanding at explaining the FULL functionality of my device, while also making sure to transfer all my data to the new phone of MY choosing.Going into the T-Mobile Corporate West Colonial store has been nothing but a blessing, they assist me with everything I need and more, and I wouldn't go to any other T-Mobile store in the greater Central Florida area.- Thank you West Colonial ?
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August 2022 by C. B.
Been going to this location for years (as Sprint and now as T-Mobile). Never had an issue. Everyone was always nice. No matter where I move to, this is the place I will trust.
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August 2022 by Jela Madison
The representative helped me with my issue on a timely manner.
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July 2022 by Sasha Got Her Own
This is my go- to location. All the Tmobile reps are always ready to help. I had the pleasure of meeting Joseph he handled everything and the promotion he offer worked at beautifully. THANKS, AGAIN JOE..The tech support is the best at this spot as well!! I definitely recommend.
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May 2022 by Deshawn Hodge
T-Mobile is the most horrible cell phone I have ever had. They play a lot games. The service is horrible and customer service doesn’t provide you with accurate information.
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March 2022 by Edward Brown
An employee at this store used my personal information to open several checking accounts fraudently. I am reporting the incident to the authorities and T Mobile Fraud division. Be careful when providing your personal information. Unfortunately I can't leave a rating less than 1 star OR I WOULD. This is disgusting and the violation incurred is inexplicable. SHAME ON YOU!
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February 2022 by Aliscia B
Went there because my iPhone was a complete mess and apple sent me there to see their technicians. Let me start by saying they were absolutely amazing and knowledgeable about their work. I always expect any phone store to keep me there all day. These techs had me in and out including a screen replacement. 10 out of 10 would definitely recommend !
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October 2021 by Edwin D. Jr.
They were fast and clean. They made sure I understood exactly what I was buying. And although they were trying to upsell me on a lot of extras (I definitely left with more than I needed cuz our associate was a great salesman) she didn’t pressure me to the point where I felt uncomfortable. We all know how that feels. She did her best to get us in and out as fast as possible which I definitely appreciated but I never felt rushed even tho they are super busy. All in all, it was one of the better experiences I have had at phone dealer. If you are looking for some help I would recommend this location.
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October 2021 by Linda Sierra
I am so glad I went to this store. I've had issues with my phone for awhile and was given the runaround. Well visiting this store they listened and advised. I am getting a new phone. Great customer service....thank you to Q and Tony. 2 different t-mobile stores but great service.
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September 2021 by Sandra Whittington
Horrible customer service. I honestly wanted to cry after briefly speaking to someone on the phone (or bring my 15+ year business somewhere else, tbh). Staff is rude, unhelpful, and full of themselves. Left a really bad taste in my mouth. Verbatim the woman who helped me said, "I don't know, I just work here" -- while loudly smacking her gum in my ear.I'm good, I won't ever call this place again (and it was about a straightforward insurance/phone repair issue.). Get a grip, people.