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November 2023 by Juliet Gonzalez
Love the quality of these mattresses so much that I've now bought 2 Orthopedic Ultra Plush King size sets. Love also that they are made right here in the Sunshine state. Do yourself a favor and buy your next mattress from OMF. Very professional and informative sales staff as well. Love the Thank You post card Izzy sent me too.
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November 2022 by Kevin Kendrick
We bought 3 mattresses from thr Florida Mall location. Izzy was our sales rep and he was awesome!! His attention to detail was perfect. We told him what we were wanting in a mattress and his recommendations were spot on!! Highly recommend OMF and Izzy!!
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May 2022 by Carol A.
These mattresses are wonderful. We had purchased a new mattress about 2 months ago from another store, it was awful. We decided to check out Original Matress Store. Service was great,Debbie really knew everything about the mattresses and was able to help us choose 2! Delivery was fast and even delivery and removing the old mattresses was great! I would recommend Original Matress to EVERYONE,plus they are made in Orlando! Thank You
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December 2021 by Sonia Lehman
Fantastic service and courtesy demonstrated by Thomas. He was patient and took the time to demonstrate and educate us in regards to the many mattress options available.
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October 2021 by Randy G.
By far the best experience buying a mattress and I am 64 yrs old. The salesperson had years of knowledge, did not push and let my son try out all the mattresses to make sure he picked the right one for him. The mattresses are the best buck for your money, no gimmicks just quality and you get to pick what works for you.
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May 2021 by Ronald K.
Great customer service, didn't try to sell us something we did not want. Excellent feedback and communication.
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May 2021 by Christine Dean
First, my husband and I want to thank Thomas for such an informative discussion. He didn't need to sell me because I am from Cleveland and my whole family has purchased mattresses from The Original Mattress Factory. I had already made up my mind! The quality and comfort is amazing. The very competitive pricing makes me wonder why anyone would go anywhere else. I had to drive from Lakeland to get here but it was so worth it!
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May 2021 by Raul LARA
Just want to give an excellent review. Yogi the sales rep was sooo helpful in helping us select the perfect mattress to fit our needs and made 2 trips to ensure all our merchandise was delivered on time as promised. Would highly recommend visiting this store for any future matress needs. I will definitely go back in the future and highly rate this company for excellent customer service as well as good merchandise for reasonable prices. Thanks again to yogi for helping us with our needs.
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November 2020 by Luc Dionne
I have two mattresses from The Original Factory love them both. Great shopping experience! Great service! And Quality products. I really enjoy their mattress flip reminder.
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May 2020 by Nadine A.
Thomas helped my friend and he was so nice, knew so much about all the mattresses and answered every questions we had. He really knew what he was talking about, if you go in make sure to ask for Thomas!
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December 2019 by Jenna P.
1st time around my husband bought his mattress long before meeting me and the salesman said by the time you'll need a new on you'll be married. Well, 14 years later we married last April and needed a new bed so the rep hit it right on the head! Thomas was amazing and made this whole experience easy going. We walked in and he went I've how each bed was manufactured so we knew the differences and let us explore on our own with no pressure. I'm a very indecisive person especially when the price tag isn't cheap but Thomas never rushed us and we laid on beds for over an hour giving each the right amount of time to make sure we made the right choice. We loved so much about this company, 1. For $10 more they will donate your old bed to those in need. 2. They call a day as well as 15 min before arrival to make sure you are ready for them. And 3. The delivery was quick and the movers were so friendly. Another huge shout out to Thomas! My family really appreciates all your help.
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July 2019 by Lola L.
Mark was very informative, patient, and helpful. Everyone there was super friendly and willing to help. The mattress we purchased is sooo comfortable. The price was very comfortable just as much as our new mattress. Hehehe.
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July 2019 by Sharon M.
I'd give them ZERO stars if I could. They acted like they were doing me a favor by switching out what I considered (based on the fact that the mattress tilted to one side) a flawed mattress for the floor model. I had NO TIME to inspect the mattress when it got here, so I had no idea that it was sagging in the middle! ALL my neighbors, my family, everyone I could find, laid on it and said the same thing, "I'm rolling into the middle...your bed sinks." So I ended up spending over $1200 for a used, horrible mattress. Not a favor to me...more like a con in my opinion. NEVER AGAIN. I agree totally with other bad reviews for this company.
