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January 2024 by Kate M.
This is the UPS Store that we have our box at for the company I work for and I have been coming here for a few years to retrieve our mail. There have been a lot of different employees rotate in and out that I have interacted with, but the current staff is the best! They recognize me when I come in every week and are always helpful. They now have a specific computer for Amazon returns only so you do not have to wait in the normal line, and I feel like that has really helped with the wait times at the counter.
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November 2023 by Sandy R.
The service at this location is terrible. Specifically from the African American female me and my wife often drop off packages at this location and consistently we receive bad service the African-American female tends to throw and slam the packages right in front of the customers. She has no manners and zero customer service skills , if you say thank you she won't say nothing back. I will no longer be visiting this location because of the service I'd rather drive an extra 15 minutes and receive better service at another location. UPS will receive a customer complaint from me directly regarding this specific location.
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November 2023 by C Wilson
The girls at this store are exceptional. Regardless of what other reviewers have said. I arrived today at 7:00sh and they should have turned me away. They were closing up but instead took care of me sometimes it’s the little things in life that make a difference!
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November 2023 by Ashtad Kotwal
Very poor experience. Lost my package that I sent via UPS priority. Horrible service from both the UPS store and UPS. Both blamed each other and no one could help. Never got a straight answer as to what happened to the package. Stay away.
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November 2023 by A W
I’ve used this store so many times with no issues and everyone has been so friendly. I was very surprised to be treated poorly the other day. I went in around 8:30 am and the second I said I’m making Amazon returns the young lady rolled her eyes and immediately had attitude. When I called her out for rolling her eyes the other young girl chimed in and said it’s because of all the people making returns. My response to that is, Isn’t that the entire point of the ups store? I’m not sure why someone with zero customer service skills is working at the ups store. She decided to leave the counter and got who I’m assuming is the manager who was friendly and finished up the returns for me which I appreciated.I’ll drive further down to moss park next time.
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November 2023 by Kimberley Byrd
I walked in here at 11:06am on a Saturday to return a package.There were 4 people using copiers, two people being served at the counters and Valentina served me straight away, scanned my QR return code and I was out of there within ONE MINUTE.This is EXACTLY the kind of customer service people are looking for and I hope everyone working this shift get recognition for their phenomenal service.
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November 2023 by Paul
Valissia provided awesome customer service for me. She assisted me in every aspect. She was great and had excellent product knowledge and help me to save money in the shipping that I was doing. I recommended to use her as your training model for customer service as she was very pleasant and kind from beginning to end. Thanks, satisfied customer.
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November 2023 by Worth Barbour
I have a digital UPS ground label that has printing instructions that say to provide the tracking number to the UPS store and they will print the label for me. The “manager” says they cannot print a physical label even though the instructions, which I showed him, state to bring the label to the UPS store for printing. When I asked him whom I could speak to about this above him he said to call the store number which I did. There was no answer and the voice mail is full. How does this make any sense?
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September 2023 by Herman F.
I would like to just say that the overall customer service at the store is terrible. I will no longer visit the store due to his services and that attitude specifically from the females that work at this location. They are rude. They have no customer service skills they close the store before 7 o'clock on several occasions, and do not try to help customers ship out their packages. Worst location to ship packages take your business elsewhere.
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September 2023 by Kenneth Parks
Went to mail a box and told could not use box i brought it in. Despite having the label I had just peeled off in one piece from the same box which had been shipped via UPS less than a week before. Though they could sell me an appropriate box for $10. This office is obviously a bunch of scam artists squeezing out every penny they can. Told them I'll stick with USPS.
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September 2023 by Santy K
Poor customer. Service. There was only one other customer and 2 staff, I was waiting for over 10 minutes at the counter that was open . The lady did not have the courtesy to acknowledge me , she was “ busy” scanning items laying there, which could have been done when there’s no customers in store. After 10 minutes she had the audacity to tell me that there was a kiosk at the entrance where I can return my item. She didn’t bother to apologize for the wait or be courteous enough to guide me through the self return! You guys need to do better!!!!!
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September 2023 by Mima S.
I have seen this store go from good to bad to great! Paola and her team are all-stars, and I'm so grateful to have her leadership at this store. She has turned this store around to what it should have always been.
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August 2023 by Brent Sobol
The reviews tell it all here. Something is not right with the store. If you don't have some type of corporate account expect to pay over $100 to overnight an envelope somewhere
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August 2023 by Etienne Selon
Updated review:Store feel like new. Good team, good people and fast service.Not sure what changed but kudos!—-Slow, understaffed, not dealing with the issue at hand…This is a store run by kids!!Saturday afternoon 1 clerk, really ??
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August 2023 by Christine Schaeffer
The staff at this location was amazing from the time I walked in the door they made me feel like they were really there to help. I came in because I needed help sending out some documents and they went over and beyond to help me. I would highly recommend this location!!