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January 2024 by Richard andres Reina gonzalez
They have to change their work time, people live and work according the time scheduled.. I arrive today at 4:20 pm and they had all doors closed.. they shuldn’t play with the time of others
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December 2023 by John Altman
I have been using Thomas Lumber for years. Great staff especially Christian. She is very knowledgeable and always a pleasure to speak with. I would highly recommend Thomas for all your trim and Lumber needs.
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October 2023 by jesus gonzalez
Customer service, the worst part, is that they take your information and they will call you to give you the prices and they never call you nor do those who serve you know anything about wood.
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October 2023 by Jeff Struck
DANGER - DO NOT BUY from ths company.I had an employee go rogue and, purportedly, take some stock (in my name) and Now Thomas Lumber Co, through their attorney, is trying every trick in the book to destroy my business and me personally.They could have just called me and tried to work it out.
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September 2023 by omar ramirez
VERY SLOW Never have waited this long for lumber. Thank God I was the 1st customer of the day. It took them 1 hr and 10 mins to load me up.
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August 2023 by Todd
Really good customer service. Loaders were very helpful.
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June 2023 by High Expectations Counseling
I wanted some help deciding on a type of wood. The employees seemed irritated and annoyed. It was not a pleasant experience.
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June 2023 by Timothy Kirkwood
Parking is tough. But they have about any thing for Building, Remodeling.
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April 2023 by Gregory Oas
Great service, wonderful staff. Thank you.
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December 2022 by Wayne Monday
Really cool place. Very organized. Friendly knowledgeable staff. Lotsa product. Grreat prices. Really neat old building. ?
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June 2022 by Carlos E Sanchez
A highlight of a bad customer service, that arrogant know it all attitude that before you finish talking or formulating your question they are already refusing to answer, they don’t want to help you if you don’t know exactly what you want and they not there to talk details or specs of their products.
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May 2022 by Ariel Nichols
This place was amazing!! I had been looking for special size doors for over a month and no matter where I went either no one had them or online was super expense to have them ordered. I decided to try Thomas Lumber as a last resort and when I went in the woman at the desk was super friendly and was able to help me immediately! She helped order the doors and was able to let me know they would arrive the next day!!! This was the best experience I have had in a long time when it comes to special orders! Thank you Thomas Lumber!!
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April 2022 by random person
I used to love this place but is has gone down hill in quality and expect some of the worst costumer service especially over the phone
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March 2022 by Sheriza Baksh
INSPECT YOUR LUMBER ORDER - POOR EXCHANGE POLICYThis was our 1st experience using Thomas Lumber yard. Our contractor highly recommended them instead of the big box store.We received our lumber order on December 7th, just before the holidays. Upon inspection, over 50% of the lumber was unusable. It wouldn’t have been a problem if it were only a few bad pieces but we received lumber pieces with bows, warped twists, humps, bends, huge knots, missing edges, etc. As you can see in one of the images, there's a huge knot in the lumber. We called Thomas and asked them to exchange the bad lumber with just good, straight, and true lumber. Deanna(owner) declined our request because we inspected the order after their 6 day policy. We planned to order additional lumber for other projects; however, we will stick to other lumberyards and perhaps the BIG box stores that has a better exchange/return policy.
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February 2022 by Marvin 21
worst customer service. I never write google reviews but i hated coming here so much that im writing this.
