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July 2023 by Brezae Oxe
Hope all is well, I’ve been going to Diamond Nails and spa for the past 5 years and I’ve NEVER had any problems until now. I always get a French manicure by the owner Kayla she always does a great job, but today I decided to go with two matte colors instead. As we all know it’s ok to change your mind sometimes, a colors can look good but once It’s been applied you don’t like it on you. And that was my case once Kayla had finished I began looking at it and no longer liked it. I then simply told Kayla whom once more is the owner. “I don’t thinks I like it”. And she then began acting extremely unprofessional, Kayla stood up raising her voice at me in front of other customers saying no! no! no! I asked you multiple times if you liked it and you said just keep going until the end. Which I did say, being that I don’t normally get color I’d like to see the finial outcome. The entire time I just sat and listened in disbelief. Kayla continued by saying well it’s done and you’re gonna have to pay for it and that’s too bad being very sarcastic and condescending. I say this to say I’ve never had a problem with paying, even if I didn’t like it or even if she had to charge me to remove and change the color that was not a problem for me at all.But for you to just go in complete defense mode and begin disrespecting me was unnecessary. That is my last and final time going their not because I chose a color and you gave me what I asked. But because of your attitude and how you conducted yourself especially as the OWNER . You’ve most definitely lost a customer in me. If only you would’ve just communicated Better by simply “saying I can take it off and change the color but you will be charged again”. I just pray you handle this situation better in the future.
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July 2023 by HIlda Trujillo
Today, anyone can get 5⭐️; from family or friendship, you name it. But me, a regular customer for the last almost three years can truly say this, they make me feel special, they talk/they listen, treatment familiar. So how they should reviewed…of course over-over 6⭐️ and that’s my review, experience it and you’ll agree with me. Thank you all!
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June 2023 by Penelope Sotomayor
I go here everytime to get my nails done, the service is really nice. They are welcoming and good at doing nails.
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May 2023 by Heather Powell
Kayla did a fabulous job as always. I had no idea what I wanted and she delivered. Very friendly place and super clean. I've been getting my nails and toes done here for about a year nowServices: Nail art
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May 2023 by Paula Galicia
I love coming here to get my nails done they do such a good job with designs and they really take their time to make sure you get what you want, I come every 2 weeks with a different design and I’m never disappointedServices: Nail designs
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April 2023 by B C
Been coming here for a few months only to see if they are consistent with their service. This place is a hit or miss sadly. Whilst Edward is very good at shaping, for the times I used him, he rushed me and didn’t want to soak my nails saying it will take too long and literally removed my acrylic nails without soaking them! He used a nail tip to place under my acrylic nail and forced them out 1 by 1! My natural nail bed is thin underneath and After telling him it was so painful he continued saying he’s almost done and applied force to drag the nail out. My nail hurt for days after as it was the most painful experience.The few times I got the other taller man, who is super nice and caring when doing my nails. Didn’t have an issue with him.Every time after that I got the lady , she sits right in the front as well, I believe is the owners (Edwards) wife.. She is very snappy and rude. If you ask her a question, she will ask you back a question in a rude and sarcastic way. I’ve showed her pics of what I wanted and she insists that my nails were too short for that style and shape yet my nail were the exact same length as the the picture I showed her. I didn’t like her attitude! But I did what she wanted and moved on.The next day my nails started chipping away.Granted she redid my nails but it was pure inconvenience and time waster on my end. She “sometimes” seem nice but after doing my nails now for years in other places, I can tell she has been the rudest I’ve encountered.Service: Acrylic nails
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March 2023 by Aubrey Motley
A friend of mine brought me to Diamond Nails & Spa on Friday evening. The staff greeted us right away and were very accommodating. There was a short wait but they set me up in a massage chair to soak while I waited my turn. I got a gel Mani/ Pedi and I was so pleased with how thorough my technician was. My nails look so pretty and even though they were super busy, she didn't try to rush with me. It's a beautiful atmosphere to relax and be pampered! I highly recommend this salon for any salon/spa services.Services: Gel manicures
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February 2023 by Alfie Walts
Ive gone three times and each time they do an amazing job. The nail tech i go to listened to me and remembered it was my birthday. It feels personal and welcoming.Also, the customers complaining about gel don’t make sense. Gel doesn’t cost extra and it dries faster. It also looks better and lasts longer. Nobody is trying to upcharge you, they’re trying to get your cheap rears out of the chair.
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December 2022 by Lynn __XD
If I could put zero stars I would, I came in today 12/2 to get a pedicure and I get this lady who does a poorly job. First kept insisting that it’s gel that I end up getting it just so she would stop asking me. She then cuts my toe that I can’t walk that much on it cause it hurts after I told her three times she was cutting me. I paid $45 for a poor job pedicure and let me know begin on the foot massage she gave, because there was one ?? every-time i come here it’s like a hit or miss for me there’s new workers every time I come. Then the lady gets mad for me not tipping her, I mean atleast be happy I paid for the service.
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December 2022 by Mercy J.
WORST SALOON EVER! Your nails are bruised in the process of taking off the previous color with the equipment and the customer service is horrible! The so called manager is very disrespectful and will never fix a job not done well. I'll never go back there or recommend this place the service is HORRIBLE!
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December 2022 by Itojackson J.
Everyone beware!!! This is the worst salon in the neighborhood and Florida as a whole! I would have rated it 0 if it will let me. Since the new management took over it has been hell going to this salon. The disrespect and bad attitude is on another level. The so called manager is very very rude! The salon sells the most expensive spa pedicure $40+ that's not worth it and when it's not done correctly there's no effort to correct it but told they are very busy now with other customers. The owner or manager who should help with making sure customers are satisfied is very very rude and treat customers with so much disrespect it's appalling to say the least. This salon is messed up they do not treat customers with politeness at all. Since they changed management of this salon it has been down hill with the service you pay for. Glad I have other options since there are other good salons in the neighborhood.
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November 2022 by Lolita Jaggessar
Edward has been the new owner for 10 months at this nail salon. He was very professional, friendly and did an amazing job with my nails. Highly recommend him.Service: Acrylic nails
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November 2022 by Merielle M.
I went and got a fill done paid $42 and next day took my daughter and she and I had our nails done. Total was $84. I realized hours later my nail coat had dried up horribly as if it wasn't done correctly the first time. I went back to ask them to repaint and they had the audacity to tell me if they had to repaint they would have to charge me. After doing a horrible job at coloring the nails you're going to charge me to paint again to do it right. Needless to say they lost a customer that goes religiously every 3 weeks and spends at least $140. Also after I walked out without thanking for repainting them they called me on my cell phone, perhaps to ask me for the payment. The nerve!!! Seriously bad customer service. The only answer he should of given me when he saw I returned and was not pleased was no problem we can repaint what color would you like. That is real customer service. Please learn otherwise people will not go back if you can't fix something the customer is not pleased with.
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October 2022 by Alicen P.
I recommended this place when it was owned by the sweet couple but since they're under new management it's been awful and I recommend do not go to this place. It is an absolute waste of money, and the employees are rude and blatantly talk about you in front of you. my boyfriend and I both went here over the weekend. I called in advance and asked when they would like for us to come in. They gave us 45 minutes and we asked if they could fit us in for a pedicure and a manicure for him and a dip manicure only for myself. The man on the phone must have misunderstood and thought that I said only two pedicures so they were frustrated with us when I said he was only a pedicure and we are both doing manicures, and that mine was a dip and they misheard that it was dip and that it was actually they thought it was gel polish and got mad when I asked for dip instead after the woman told me that on my broken nail that she was going to put a tip on for me would be a different color because she couldn't do gel on tip it had to be powder. So I asked for all dip so my one nail wouldn't be a wrong color. She was frustrated with me for asking for dip. In fact I'm convinced she didn't know what she was doing with dip and that's why she was upset I had asked for it. She had asked me if I wanted my nails filed and shaped and k said yes to make them more uniform and all the same length and every single one of my Nails came out a different shape, length and thickness with the dip. She also kept using the rolling tool to trim the thickness at the bed of my nail and was burning my cuticles. She also waited until the end after dip was on to fry to shape the nails a second time when she realized how bad they looked and kept huffing out of frustration that the nails wouldn't file down. Then got upset when we said that my boyfriend was up next and rushed through his to leave his cuticles bloody, nails uncut & the clear cost messed up on half his fingers. Please do not waste your time, patience or money in this nail salon. I know there has to be one out there that actually treats you well but I can tell you ot is not this one.
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September 2022 by Myra Rashid
Wow. Disappointed in this place. I went here today at 2pm and I'm not sure who this worker was but I know that she was wearing a white t-shirt, black apron, black mask, and her hair was up. She was just plain rude! I asked for regular black and white nails with paw prints. She kept pressuring me into gel nails and when I said no then she said she could do the design. I know for a fact that when I came here (before the management changed) that I did black and white paw prints on regular nails and it was fine. I was pretty upset but then I said it's fine and if I could just have a literal DOT on each nail so it wasn't so plain. She said she couldn't put a dot and proceeded to put on the final top coat while almost pouring it on to my nails and not even painting it on. When I went to dry my nails she turned the fan of with attitude and left. Believe me...don't go here.
