-
November 2023 by Dawn H.
Just went to buy carpet since they have a special for the holidays but no one could help me. Apparently I have to come back on a day someone is working who knows how to order carpet! That's very helpful!!
-
August 2023 by tony moore
Rented a concrete grinder in the morning and mid afternoon the belt broke Had to drive from my office downtown all the way to east orlando because my guy could not load on his truck it’s so heavy. I pickup machine take it to Home Depot east colonial and asked the manager about adding some time to the rental. After telling me if I didn’t pay they would send to collections he told me I should have called them to stop the clock. Well the whole time I was at Home Depot they never stopped the clock but put a note in the system to take 45 minutes off the bill. Horrible understanding of business and time is money. Now a one day job turns into a 2 day job and they don’t care. I am a contractor and purchase a lot from Home Depot and this really surprised me Just remember Spend a hour read the multi page contract and remember if it breaks in the field they will hop right in the truck and get you back up and running in no time. It’s hard enough to get help loading your truck much less them stopping what they are doing and picking up a broken rental.
-
April 2023 by Crystal G.
I love this Hone Depot location because the staff is always so friendly and helpful. I rented a trailer and some tools for the garden and everything was all set for me when I got there. I also ordered some multichannel and dirt for curbside pick up and it was so convenient! They even loaded all the bags into the van for me. This is definitely my favorite location :)
-
March 2023 by Michael E.
The manager, Jenny, was truly amazing. So personable and helpful. Please give her a raise and treat her well! She deserves accolades for her outstanding customer service!
-
December 2022 by Lisa Looney
An associate assisted me with a product. I was able to grab my products and go. Nice to shop quickly if needed.
-
December 2022 by Christine S.
Come here all the time. They have helped me through remodeling my condo for the past couple of years. Home Depot definitely has everything I need for home repair. My review is on the paint department. I greatly appreciate the young lady at the counter. I would have spent hours trying to find the right color. She took my paint sample I brought from home, put it into a machine and it took a profile of the color and made the paint! So cool! 5 minutes later I had a can of paint that matched the color of my wall!Don't go anywhere else for paint!!The only reason I gave 4 stars is for the poor handling of the check out area. They only had self checkout, which is understandable at 7p on a Sunday, but the lady "directing" the line wasn't paying much attention and was doing a crappy job. Besides that, A+ Home Depot run!
-
October 2022 by Gregory Oas
Terrible unfriendly service. Won't go back unless I have no other options.
-
July 2022 by Johnmoore4 ..
Unpleasant encounter at Returns a little over a week ago. I give 2 stars because I am a HD junkie and love shopping here. This incident brought them down from 4 stars. I bought a $611 Suncast storage shed in a sealed container. When I opened it up in the afternoon to put it together, I saw damaged goods, plus a unit partially assembled. And all the hardware was missing. I was upset and went immediately to Returns. They distracted me for 20-30 minutes after I told them I wanted a refund. This was so they could put together a "case" against me. BLUF: They denied the return because they had photographs proving that the box was sealed when I bought it. So what! All I know is what I saw when I opened it. They insinuated I was a crook, so I left and dealt with the manufacturer who at least gave me another bag of hardware. I'll bet the manager and staff high-fived one another in the break room over their great victory. Lesson for all: Ask to open and inspect "sealed" cardboard containers before you buy the item. Another lesson: Calm down before you go to Returns. My agitation with the situation did not help and could be why they did not offer an exchange. Ridiculous that they thought I somehow received a pristine set of parts, then replaced them with funky ones that I could "sell" back to them. I have spent thousands of $$$ at HD in the last year and a half with only 1 returned item. In the end, so what if they think I'm a thief and a liar. God knows the truth. He sees everything. He saw me open the package.
-
July 2022 by M F.
the lemon whirlpool nightmare with a warranty that may take weeks or months to get a service person to repair. did you know home depot does not have their own service people to repair your appliance and whirlpool does not have their own service people to service your appliances and that they use a service company to service your appliance that books you out in one week to show up then cancels you out to re book you in another week. so how would you like a whirlpool lemon nightmare refrigerator that doesnt work for weeks because whirlpool chose not to have their own service people and they use a service company that is probably incompetent but i will never know because they never showed up to repair a refrigerator that is only a few months old. i will insisxt home depot give me a replacement refrigerator. i assumed a repair person can solve the problem in a few days and i never expected a new refrigerator to be a lemon. never assume anything. to top this off the home depot driver dumped this refrigerator off in the hallway without installation .it had some damage in the back of the lemon refrigerator nightmare.i paid for the extra extended warranty but that is not good since the service people dont show up.
-
April 2022 by Jennifer M.
Thank you Steven for the help finding everything we needed and also for buying me a water from your vending machine!
-
April 2022 by Hugh Bowen
Tremendous service and a great deal on a rental truck to get mulch to my wife's office.
-
April 2022 by John M.
This particular Home Depot is located on East Colonial Drive just east of Semoran Boulevard (436). It sits back a bit from the road, so I almost passed it by as I was headed there on a Friday night with about twenty minutes to spare before they closed to pick up a few padlocks. Like most Home Depot locations, this place is huge and it would be easy to get lost wandering the aisles, seeking that elusive product. But one good thing, you can always seek out a Home Depot associate in the orange apron and they can point you in the right direction. Since it was close to closing, the associates seemed more intent on getting out of work and I really can't blame them. Still, they directed us towards the aisle we needed (I believe it was aisle eleven) and we had a slew of padlocks to select from. We made our choice in a somewhat speedy fashion and we're out of there before closing with our newly purchased padlocks. I will say that the neighborhood might not be the safest at night, but they had a mobile trailer with security cameras in the parking lot to monitor the activity. All in all, I will give this particular Home Depot four stars overall.
-
March 2022 by Coheh Coheh
Check your website info for further details on rentals. Make sure your associates learn the internet process before judging the customer.Woman deserve respect. I rented a tiny truck and was treated like if I was an alien. Are you kidding me? A plat truck a big deal with a CDL A, seriously? ??Eye contact, respect and equality. Too bad my own people bring the culture failures into this culture. Saadd?
-
January 2022 by Brandon W.
I used to love going to this particular Home Depot. With all of the home improvement projects I used to do, I was there at least twice every weekend. Recently, I stopped in to get a key made. I found the key kiosk, but there was no one around to help me. I spoke to two workers who both tried to locate someone to make the key for me. After 3 overhead pages and 20+ minutes of pacing and waiting, I finally went to the customer service desk. It took another 5 minutes before someone showed up. When an employee did show up, she nearly gave my original key to someone else. All in all, it was a bad experience that makes me want to find another home improvement store to patronize.
-
January 2022 by Julio H.
Good prices, good quality items, and bigger selection than the location on Alafaya. I can't complain about anything, the only thing I can add is that this place is big and therefore has more items and variety.
