Townhouse & Suites - Orlando

Most Recent Comments

• November 2023 by Marie P.
  they do not deserve a star, I was supposed to be there for 2 weeks I have to live after a week, for 2 days no TV service, fridge wasn't working from the start ,no communication with the cleaning stuff they didn't speak English, I asked for toilet paper, none was available, roach drops on my head from the ceiling that night thank God I slept with a cap on, the roach will of been on my ear, 2 bags of rotisserie chicken went to the garbage cans fridge didn't work from the start I told them, they sent the house man who did not speak any English, he used Google translate to communicate with me, telling me that he will change the fridge the next day Tuesday October 24,2023, nothing was done, on Wednesday October 25, I stopped at the front desk and they told me that they will tell him, to change the fridge, so with the no refund policy, they can do what ever they want, because they have nothing to loose, we all that. had a bad experience, should protest against OYO hotel, this is America we have right, we're paying to suffer, regardless of all the bad reviews, service, etc. some one please tell me if this is still America Marie P.P
• October 2023 by Fast C.
  Don't know where to start with this hotel they won't let you see your room before you check in even if you checked in online and they never have change for the deposit. if you walk straight in from a long road trip and try to get a room they will tell you they don't have any room available but can go online and book it then they will give you a room every room has some type of bugs ants will get into your Stuff the showers will leaks out into the hallways so they remove the carpet in some hallways because it smell like moldy only the front desk speaks English and they are sometimes rude and unprofessional they suppose to come every Wednesday to clean the rooms but they will not come some time. Will put you in rooms they know have problems with them and then tell you there's no switching rooms and also say they never had problems with that room before. My room flooded with water and I told them they cleaned it up with my room towels then that was it didn't fix anything! Hotel lights went out every light no lights outside either hallways dark so we called the front desk to see what's wrong because I had my kids so the lady tell me it's not the hotel but the power box is out until morning some rooms don't have cable it went out they told us 12 it will be on yesterday still not working. The owner disrespectful money hungry and uncomfortable ......and also they will tell you that 3 weeks here is all you get but it's people that's been here over months....they don't clean the hallways at all they are nasty
• July 2023 by Arturo G.
  had a confrontation with the hotel's disk manager today I think his name is Carlos the guy doesn't behave like a manager wants to solve the problems with aggressions to customers and in fact I try to approach with a desire to fight and after that I entered the reviews and I realized that I'm not the only one there a woman complains of harassment by him the truth I' That person not respect de customers
• June 2023 by Natalie R.
  Awful experience with a lunatic manager Carlos. Carlos is still contacting me two days after leaving the hotel. I had to call Occee Police on him to threaten he stop contacting me. This is a very bad hotel to stay!!
• January 2023 by Karen F.
  Wow. Booked through Expedia at 1:00 AM for that night. By the time we got through the car rental line it was 3:30. There were no more cars. Couldn't get to the hotel. Called for a refund. ABSOLUTELY NOT. This was a decision through corporate OYO. I wish I could leave a negative star. Humanity is lost......
• December 2022 by Vicki R.
  DISGUSTING! LIVE ROACHES!!! Disgusting! management only wanted to credit me half back. I was asleep 2 hours, got up to use restroom, law live roach & reported to front desk after I packed up & I went to sleep in my car! DISGUSTING! My car is cleaner than that place!
• November 2021 by Manny F.
  This place is the worst hotel I ever stay in the USA bad mean bad my company pay 670 a week and the month I was there was cucaracha in my room bed shower all over place never stay there