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January 2024 by A M
I traveled the dreaded I4 to come to this store after my podiatrist recommended I obtain a pair of structured orthotic shoes. I have not been in a pair of tennis shoes for at least 5 years. I began training for a natural body fitness competition and was running in Skechers slip ons ( bad mistake!) and developed Baxter's Neuritis from doing so. Overnight, I went from running and walking 5 miles in under 60 min & I was crippled, unable to walk and on crutches for 3 weeks! Not many people have heard of BN, even the PT had to look it up, but Konnor ( my sales associate) knew exactly what it was and had prior experience with that particular injury. I also supinate and pronate so fitting me was challenging. I was skeptical of their "money back or different shoe until you're happy - even if you wear the shoe for 30 days.. guarantee" but that was part of the draw to travel and buy an expensive (for me ) pair of shoes. The entire staff is great, but Konnor is a patient, kind and respectful gentle soul. We started with Asics, but I ultimately had to travel back after finishing with PT and off crutches to be fitted for a different pair, this time Brooks, and they swapped the shoes out with no problems -even with the scuff marks from being on crutches and having to be in the shoes almost 24/7. Also, I waited specifically in the store for Konnor the second time because of my initial experience with him and have not had to go back for a 3rd pair of shoes. The store's reputation & longevity in the community is well deserved. I was disappointed the urban legend of the digital footmapping treadmill was just that -an urban legend- but the way the store allows you to walk, run or jog in the shoes if need be is just fine.
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January 2024 by Kathleen Steil
My brother and I both received excellent service and advice from Chris and Krista when buying shoes tonight. We both have unique situations regarding our feet and fit of shoes and are often very difficult to size. Chris listened to us, was patient, kind and extremely knowledgeable. We found solutions to our problems without being rushed or pressured. I highly recommend Track Shack! Their knowledge and wide variety of choices coupled with great customer service is why we will be back in the future!
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January 2024 by Rebecca Reed
Track Shack is the place to go to get the right shoe for how you run or walk. I brought my old shoes in so they could evaluate the wear pattern and fit with the best shoe for how I walk. This past time, I didn't need to try several shoes, just update what's been working for me.The staff is very knowledgeable and helpful.
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December 2023 by Lori Butsko
I am not a runner or a jogger, but I do enjoy walking with my family, walking with our beautiful dog and walking around the local theme parks. Not being a runner, I was skeptical about going to Track Shack for shoes.I was greeted by smiling, friendly, knowledgeable staff who asked about my running/ walking routine, any know foot pain, foot surgeries and what issues I had with my current shoes. My feet were measured, my stance observed and how I walked with observed. Several options were brought out, each pair was put on and I walked around in them with the salesperson watching. We discussed the pros and cons of each pair until I decided on the perfect pair for me.Since purchasing that first pair, I have been to Track Shack several times and have always had the same experience. Outstanding customer service, no pressure to purchase, and being fitted for the best shoes for my feet.I love being able to support a small, local business but I love having great quality shoes that fit my feet well too.
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December 2023 by Petra Roche
If you are looking for a running store staffed by knowledgable people who genuinely care that you find the perfect fitting shoe, Track Shack is the place! I recently came in to get fitted after my favorite running shoes got redesigned by the manufacturer and were no longer perfect for me. They listened to what I was looking for, and brought out options that matched my needs. From those, I was able to find the absolutely perfect pair for me, and as a result had an absolutely amazing run at the OUC Half this year! Thank you Track Shack for your dedication to your clients!
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October 2023 by Cooper Cooper
Track Shack is the best! Konnor helped me get fit for new runners the other days and I really enjoyed the experience. The new Brooks Ghost sneakers feel very good on my feet.
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October 2023 by Larry “photvideo” Smith
Chris is very professional, courteous, and knowledgeable. Chris answered all of my questions and explained the M840FLX in full details. I highly recommend Track Shack.
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September 2023 by Nels W
My old running/walking shoes were long overdue for replacement, so I booked a fitting appointment here. Konnor took great care of me, providing a list of options with different positives at different price points. He was extremely knowledgable on models and their specific benefits. He set me up with a perfect pair that fits my needs and addresses the potential weak points in my gait. After using these shoes for about a week, I couldn’t be happier with the pair he recommended. I will be back when it’s time to replace these shoes, and will be referring my own friends and family to Track Shack because of my great experience.
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September 2023 by Jaidon A.
This is my second time in track shack and both experiences were great. We need places like this because I really don't think most people know what shoes to look for. They do a fast yet accurate assessment of your gait, arch, size, etc. and then present several shoe styles for you to try on. Once you pick a style, they bring out several colors for you to choose from. I walked out with a different size than before and a crazy color that I love and definitely don't think I wouldn't looked at twice online, so I'm glad I went back in to get re-assessed and see what colors they had to offer. Special shout-out to Steve who was kind, professional, funny, and patient! Seriously go to track shack if you're tired of getting shoes with a nagging question in your mind- are these actually good for my feet? And if you wanna have fun strutting around in some cool colors LOL. AND if you want to spend your money at an amazing local business!
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August 2023 by Kyle Bryant
Move over, Cinderella – Matt at Track Shack has taken the shoe game to a whole new level!I'm pretty sure he sprinkled some magical speed dust in these shoes, because now I'm running so fast that even the wind is like, 'Whoa, slow down there, buddy!' If these shoes had a resume, it would list 'making their owner feel like a gazelle' as their top skill.Thanks to Matt, I'm not just running, I'm basically auditioning for the next Olympics.
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August 2023 by Yaman Turan
Very impressive! It was my first visit to this place, got some running shoes, and staff is very helpful and professional. Prices are the same as everywhere else . Their guidance was very helpful.
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August 2023 by Lynette Staples
We have been purchasing Brooks walkers from the Track Shack for several years. We are pretty hard on our shoes, but have found these last well, give fantastic support, and are perfect for my husband and me. The Track Shack has been wonderful in directing us to these shoes and fulfilling orders quickly and completely.
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July 2023 by T. Rasul
They really take time in understanding your running style and recommending shoes based off of individualized needs. I have been coming here to get shoes for a few years now, and I am never disappointed they have. Top-notch customer service as well!
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June 2023 by Elaine Dickinson
Stopped by this place as it was recommended by our physical therapy place. It’s a bit pricey as they have high quality products, but the customer service was excellent. The young man who helped us took his time and really cared about finding us shoes that would help us with walking around on our feet. Some stores are concerned about selling the latest and greatest, but this store was about what’s best for the shopper. Will definitely come back to buy our next pair of shoes.
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May 2023 by Theresa P.
My doctor referred me to here to get better shoes for I have spurs. Instead of surgery I opted for better shoes for the time being. This place is fantastic. Matt was very knowledgeable and very professional. I bought two pairs of shoes and they are very comfortable and I am breaking them in. I would recommend this store for anyone if you want good quality shoes. Worth the price. Employees are are friendly and fun.