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November 2023 by NEGRITA
I went in last Friday for an engine check (because my engine light came on), oil change, and tire change. My appointment was at 8 AM in the morning. The first gentleman that took care of me at the desk looked like he didn’t want to be there. When I mentioned the engine light came on and my engine need to be checked, he grumbled some thing about the company changing over to another company and he couldn’t do an engine check for me. I didn't really appreciate that. I really wanted to get my engine checked. This is the third time that I’ve tried to get my engine checked in this place and they have never done anything about it. I’m quite confused, I don’t understand why they can’t just check my engine and help me out with any engine light problems. I also have proof that they charged me for the engine check before but never did anything on it. The second gentleman a couple minutes after came and took over the desk. He was very sweet, and very personable. The sweet one was tall, tan colored skin, and black hair, skinny as well. They did change my tires and did an oil change in an hour. I just really wish the first guy would’ve listen to me and did my engine check as well. I’m debating whether or not to go back to this place to get my engine checked. The fact that he ignored that part of my request really did make me upset. I mean I understand we have bad mornings or even bad days, so I am quite forgiving, I like to give companies lots of chances because sometimes they’re just having a bad day and I understand that, but I do have my limits.
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September 2023 by Goldee Hall
Always great service, got free tire rotation with Tuffy coupon. #1 place for my auto needs.
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July 2023 by John Holmes
I used to come here all the time for new tires on my truck or my wife's car. It has Never been a problem. They have always been fast and they got working on my vehicle right away. That being said they are run by a new company called Mavis tires and brakes. My truck sat around for an hour before they pulled it into the shop. All the while three out of the 4 people working in the shop were standing around talking and doing nothing. It took them three hours to get tires on my vehicle. Then my truck sat around for another hour before they put it on the alignment machine and once again people were standing around talking yelling and joking around instead of working on my truck. Needless to say I will not be coming back to this shop again for tires or any kind of service again. 5 hours of waiting is way too long to put on 4 tires and doing an alignment. Also the put my tires psi to almost 60 psi! That almost double what is says on the door sticker!
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July 2023 by d novinsky
Got my car in for an oil change on a busy day and was done pretty promptly. Nice guys working there
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June 2023 by Victoria
Customer Service and the service work technician was exceptional! No one tried to up sale me just get in her in and get her out! The parts place could not bring the oil filter for my car because of being short staffed which did not stop the Technician from running to the parts store. My car was serviced and out in record time!
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June 2023 by Michael Ross
Was just in there trying to get my company truck fix called first they were nice when I called to bring it in. Then when I got there it was totally different demanded $150 to look at my truck for a control arm . Said he’s guys must be paid to look at it. I ask if fix do I get that money back he said no. Then I told him he was a preferred shop for an extended warranty I have he became even more annoyed and said I better have a week to leave it to make sure they get payed. I do t want to go into everything on here but I will say I will definitely warn people of this place as they don’t wNt your business or your company trucks . I went down the road and my truck is being looked at for free at the moment . It amazes me that coustomer service is so gone.
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June 2023 by Sean Little
great place! had an issue with my corvette tire! helped get it worked out!
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April 2023 by Sean M
Went to this location due to convenience, up in New York had a quality car mechanic I would go to but down here in Orlando had no where to go until I found Tuffy’s! Had been taking it to Honda ??. Staff is friendly, knowledgeable, competent, and respectful. They know what they are doing and they do it well! 100% recommend over going to a dealer ship.
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April 2023 by Melisha Begerman
I came over here from Walmart across the street because I just needed a spare put on after I had a flat in the parking lot. I spent 2 hours waiting in line to speak to some one there. I grew tired and called Tuffy and they were able to get my tire changed within 30 minutes! Highly recommend!!!
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March 2023 by Darren Green
I had such a great experience i thought i would post.Sam -- at the Center, knew I had challenges with my tire at another facility & walked me through my options. He was able to solve my issue and was a huge help in walking me through each step of the process, giving his insights based on his experience~!
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January 2023 by Craig Robinson
I have a 10 year old SUV with lots of miles. Tuffy gave me a good estimate and worked with me to decide what would be the most cost-effective maintenance repairs. The work was done on time and significantly less than the dealership. Very professional team!
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January 2023 by Sam Lewis
We’re very friendly and we’re able to get my car serviced in a timely manner. Will definitely be back!
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December 2022 by Mz Dee Mccall
Josh and the team was such a great help. The Team explained and answered all the questions and concerns I had. I will definitely be back for any additional services that are needed. Thank you Tuffy!!
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December 2022 by Alan Sipe
I recently brought my classic Toyota pickup to Tuffy for some difficult front end repairs. It came from Maine with 13000 Mi and lots of rust underneath.Mark and Ralph, in management, were undaunted by the rust and quoted me a very reasonable price for struts, shocks, ball joints and brakes.They obviously have a very talented mechanic in Brian who did the work. The work was done quickly and, after having driven it for a few days I would say, expertly. It has never felt tighter or more stable.These guys are good and I can, with confidence, highly recommend them for your auto repair needs.Alan Sipe
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December 2022 by Jimmy Dodson
The tires are OK, however, I was promised a $100 rebate according to a young lady who worked at Tuffy. (Jennifer). Apparently she does not work there anymore. The rebate I am receiving is $40, not $100. The tire inflation warning light came on the next day after installation, but a kind young man fixed it for me. I will prob never buy anything at Tuffy again, nor rely on them for mechanic services.
