-
March 2024 by Rain Bow
Quick & easy process to rent the truck. The only issue we had was the nasty mean careless attitude that Ms. Amber had. We greeted her and said " GOOD Morning" and she ignored us and my husband repeated" GOOD Morning" as, we were the first in line outside waiting for the doors to open. Amber totally dismissed us and attended us with an attitude. People like this should work in the back cleaning toilets or moping the floors.
-
March 2024 by Daniella Garcia
Don’t even waste your time on these people. I got charged extra for the employees wrong doing. Learn to train your employees better. I got charged four extra days on top of what I needed and they didn’t offer a refund. The guy at front was too busy talking to his girlfriend on the phone instead of taking care of us and entering the correct amount of days.
-
February 2024 by Michelle Zabaruk
Terrible experience at this location. Staff was unbelievably rude from the start. I accidentally left something in the truck just 20 minutes after dropping it off, and instead of helping, they tossed it in the dumpster, laughed, and told me to sort through it. Absolutely appalling customer service.
-
December 2023 by Kelvin Swanson
Great service. Thank you Megan, you're so pretty. ?
-
December 2023 by Ashley Knight
i’ve done mobile check in and out both times i’ve been here and it’s been super quick and easy. I will definitely continue to use this location
-
October 2023 by Eldon G
5 Stars!! I rent enclosed trailers from here about once every 2 weeks. Every time they are professional and prompt on providing me service and support, getting me hooked up and on my way. Equipment is in top shape. There's another U-haul dealer closer but I come here as Vino, Jason and others are great to work with.
-
October 2023 by Dave Szczepaniuk
The van I rented must have been used by a smoker before I used it. As a non-smoker, the smell was so overpowering that I had to leave the windows down for the entire rental. Unfortunately, my schedule did not allow me to return to the location to see if they had another vehicle. At checkout, they were unwilling to offer any discount. Very unhappy that they would rent a vehicle out in this condition and then not offer anything upon return. As a longtime Uhaul customer, I do not recommend this location to anyone - unless you are a smoker.
-
August 2023 by Tiffy Pop
The customer service was great at this location Trevor and Keith were welcoming and kind. I had to extend my rental and Christopher was kind a great help. Great experience at this location.
-
July 2023 by Niss Cruz
Went to do a pick up at the U Haul on a orange blossom trail and it was a run down gas station. I put it in for 10 then got there and the app said I had to pick it up at 11. Didn’t feel safe leaving my car there. Super sketchy area. Called this U haul (only 9 minutes away) and they got me a truck in an out in about 30 minutes! Everyone was very knowledgeable and did a great job! Glad I found them.
-
July 2023 by Captain Walker
The "assistant manager" Christopher was rude and unhelpful from the get-go. I was being dropped off at the entrance of this location by my lady when he came out of the building and barked at us that we couldn't park here. The car was still running, but we brushed it off.When I asked him about my reservation, he told me that his location was overbooked and that he couldn't help me. I verified with him one more time that this was the case. I stated that I had a confirmation number, but he didn't care and mentioned again that his location was overbooked. I wasn't going to argue about it with him, because I'm above it, honestly, so I called corporate, and he told them the same thing until Peggy from Traffic, who did a phenomenal job with getting my reservation through, had to put him in his place.After he was forced to acknowledge my reservation, I spotted the equipment that was assigned to me on the mobile app. I come up to the counter for the keys, and he says that it is not on the lot. I chuckled because this guy apparently just likes looking bad in front of people, and I pointed at the keys that were hanging on the wall.The equipment was dirty. It had stains from spilled drinks in the cabin, and the back wasn't even swept or mopped.Christopher is incompetent at best, and he really needs to learn how to treat people properly. I work in IT and I'm an educator as well, so lucky for him I have the patience for his kind of foolishness and I got what I needed without having to stoop down to his level.
-
July 2023 by Danny Currithers
Made an appointment over the web for a location that was closed and no one reached out. Called day before to just verify and was told location is in fact closed and they swapped me to a new location. I get to the location today and no trucks were assigned to me. I’m so happy Chris was here to fix this issue.
-
May 2023 by rafaela marchi
Terrible!I’ve ordered and paid a hitch 21 days ago. It was scheduled to install 10 days ago. Arriving at the facility they realized that the parts weren’t delivered. It’s incredible that they sent an email confirming the appointment. I’ve been calling and texting to the number informed by the manager to the store without success to have an update about the parts or a refund and the answer is always the same; they will call you. Until now, I do t have the hitch installed or the refund.
-
May 2023 by Carlitos Way
Horrible service from the get. General Manager started to cuss up a storm at me for dumping a couple of boxes in the dumpster and then came out and just said if you leave it there then well charge you the cleaning fee of $25 and i was okay but from what it looked like the Gm of this location got so irate and decided to threaten me with over charging me and ended up charging me a fee of $350 and proceeded to cussing a storm and insulting me
-
April 2023 by Brenda W
Rented a truck from this location after having a horrible experience at a location on S. Orange Ave. Everyone had a great attitude and gave great customer service. I will definitely use this location in the future - very efficient checkin and return.
-
April 2023 by Angelica Otero
The manager at that U-Haul is rude. It doesn’t seem that he treats his employees respectfully. Also he talked to my husband on the phone and not knowing I was there he hung up with him and started cursing about him stating that he asked for information he certainly didn’t. I can’t believe in order to rent a truck in this location you have to have a local address in your license. So if you recently move and need a truck DONT go to this location. This is the worst U-Haul experience I ever had. Don’t recommend.
