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July 2023 by Nagi Ghali
I made the truck reservation online and didn’t select the Safe Move coverage and after I picked up the truck, I got an email with the receipt reflecting the addition of this coverage which was added WITHOUT my consent; this is NOT right and not the way to do business!! Also, when the cashier was serving me, he stopped multiple times to serve other customers in parallel; this also NOT right!!
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October 2022 by Michael Douna
If you want to get scammed when reserving uhaul trailers this is your place to go! I rented a motorcycle trailer on Thursday at noon, dropped it off Friday at 4:38 and I gor charged for 3 days! Akbar said he can't fix it but it sounds just like shady business as usual! Only go to a uhaul storage establishment! Beware!
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July 2022 by B O
Never have I been so harassed by children asking me to park a uhaul vehicle somewhere else. This ordeal went on even after I parked it they still continued to harass me even after I told them from the very beginning that they should go park it because I didn’t feel comfortable turning it around and backing it up on their lot congested with other cars.One kid said “he would but he was leaving”. 20 mins later, one of them is still complaining at me for not parking it right. At this point I wasn’t saying anything further because I was waiting for my Uber to pick me up and they were just following me around the property while they could have parked the vehicle 10 times by now. The laziness of these kids is shocking.
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April 2022 by Jennifer Rodriguez
On Wednesday April 13 my boyfriend got a knock on the door by an officer accusing him of a hit and run with a truck that was rented at this location. Come to find out the accident happened on Sunday according to the investigation, my boyfriend did not get the truck until Monday afternoon. Anyways all this accusations happened because the U-Haul employees failed at doing their job right from the get go, when the truck was rented to him they did not check the truck for damage after it was turned in by another person, they just handed him the keys, and when he returned it on Tuesday they did not check the truck either. After the emotional damage that this caused him and our family the least we expected was an apology, but instead the so called "manager" called him and continue to accused him even after the investigation showed he had nothing to do with the accident. Clearly this U-Haul rental place has no idea how to do their job correctly or how to treat their customers. The damage and humiliation we were put through because of their negligence has been severe, and the fact that they aren't doing anything to make it ok by giving us a much deserved apology is disturbing. We will never do business with this company again. Be ware people.
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December 2021 by Solomon Haruna Umar
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April 2021 by Kevin and Mom World
The worst place to go to , to pick up a Uhaul. I went to pick up the truck . I went inside the store the cashier was rude.. Then I finally got the key for truck .. I went to open the truck the side mirror fell out. I was there about an hour to resolve the issues. At the end they couldn't kelp me . He said he was going to refund me . I havent seen the funds yet. I will never go back . I went down the street to S Goldenrod and Curry Ford rd . I Highly recommend them .......BUT THIS PLACE I WILL GIVE IT BELLOW 0
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June 2020 by Carol
Couldn't do business with a nicer man.
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January 2020 by M Steel
Very rude and condescending employees, especially towards women. Do not recommend. Why tolerate their extremely unprofessional behavior when their are so many other options. Book online through U-Haul corporate to avoid having to deal with them and their inflated pricing. The price was over $50 less online, Uhaul needs to do a better job of choosing people to represent them.
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November 2019 by Trish Pinay
Not very professional customer service over the phone. I didn't even bother getting their rates because I was so put off by the man who answered the phone.
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October 2019 by Beautiful Golden Child
Great customer service
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July 2019 by Ryan Bharat
Friendly guys and good service
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May 2019 by Kevin Stuart
Using the Uhaul app was easy to rent a pick up truck for a few hours. You will probably need to get the keys from the person behind the counter.
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April 2019 by Andrea Navratilova
Amazing experience! Super friendly and conveniently located at gas station! Super unique and pleasant experience!
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March 2019 by Stephy Santiago
The worst experience ever..!!! From one employee blocking the entrance to the parking lot to then another employee yelling at us to move the car, start an argument with my mom, insulted her and called her names (he didn’t wanted to give us his name to report him, he was about 5’8 chunky and puertorican working at the store today 3/10 around 3:20 pm) EXTRA DISRESPECTFUL..... then to another employee (her name is Mayra Ortiz) who told us there’s nobody at the store by the name
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March 2019 by Robert J Mejias
Great Staff, Help, and Common Pricing.
