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January 2024 by Jon Burke
All the people I came in contact with and especially the worker who assisted me she was absolutely amazing during a very stressful time for my family and I cannot be more thankful to her for everything. I came in need to basically leave town within 24 hours of Christmas due to a family emergency and they she did everything in her power to get me setup to leave within my schedule. Thank you so much again to the whole staff who worked together wonderfully.
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December 2023 by Michael Moore
Best place I have ever rented a uhaul from. I will not go anywhere else from now. The assistant manager was amazing. She went above and beyond her job to help me. She was literally a blessing. Would recommend this place over any other.
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November 2023 by Shanta Parrish
We had the best experience! Melody went above and beyond and was so helpful. She made the whole process very easy and pleasant. This is a great location. All the workers we encountered were super pleasant and and helpful. 5 stars
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November 2023 by Alexis Perkins
The worst experience with U-Haul I have ever had. The staff at this location lack proper management skills, proper management skills and lack knowledge on the U-Haul contract itself. The call center customer service staff and supervisors were not helpful at all. I called the customer support the location several times to handle my concerns and still nothing. Now I will be filing a lawsuit against them.
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October 2023 by Ari Ríos
really bad experience here.. we went to pick up a unit and the employees have no idea what to do, the manager was rude, we had to wait over 2 hours cuz the system was down, no keys, and the same rude manager Melody Villanueva threatened to call the police when you request a refund. Rude manager even didn't allow to use our phones.. yelled at us, banged on the counter, made us wait longer on purpose!! forced us to pick up the keys or call the police. this is insane. we feel really bad that we had to go through this, find another place please
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September 2023 by Meghan Turner
I personally had the best experience with this location and the staff! Hyron was so sweet, quick and helpful. I have used them several times in the last few months for business and really always pleased with their service!!
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July 2023 by israel roman
Terrible location. The employee at the desk were rude both times I stopped by. Once for a truck, second for a hitch installed. Calling them is also despicable. I had an 8am reservation to get a hitch installed. Got there at 7:55. Didn’t even get to talk to someone until 8:15. By 9am still no one even looked at my car. When I ask when will they start working on my car, they got defensive and told me the guy is busy, but almost done. Being that I had to pay $500 before I even got here I expect better service than this. They have no respect for their customers, or their time. What’s the point of a reservation if THE CUSTOMER is expected to be there by then. But the work isn’t even started then? This is completely irresponsible of the owner and manager.
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July 2023 by Brigitte Kelsey
Had a 9am appointment and was told the installer wasn't coming in till 10 when got there. Have COPD, walked 5 blocks and got a call telling me that he wasn't coming in at all. Now had to walk back 5 blocks, in 90 degree weather. NOT GOOD SERVICE.
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June 2023 by Kimberly Hager
Let's just say that the man "julian" is an absolutely horrible employee. Extremely rude and dry. He literally just walked away from me when I asked him what it was he needed me to do when returning my uhaul and never said a word or turned around. Tried asking for a manager but they were on a break and not there. I am a general manager in customer service and if I left my building I would no longer have my job. And to top it off you leave this man in charge, you are setting yourself and your business up for failure. When i went inside to try and find Julian he was no where to be found. Came back outside where he miraculously showed up, must have gone thru the back, Only to find him infuriating the next guest. Finally found a young guy by the name of Jacob, who was working as well. He was fast and a pleasure to be around. This is the kind of person that should be in customer service. #teamjacob ...word to the wise Jacob, find another job because the people that work there now that are running the place dont deserve you. And if you want to look me up, I will hire you tomorrow!
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May 2023 by Leila Roberts
I had the pleasure of speaking with the General Manager of this store, Andrew Cohn, and I just want to thank him and his team for such incredible customer service. I called Andrew regarding my account while I was very distressed and he was so kind, patient, and accommodating. I can't thank him and his team enough for such excellent customer service and working with me to get our issue resolved.
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April 2023 by Jocelyn Gonzalez
If I could leave zero stars I would, this is the MOST incompetent company I've ever seen. I was moving across the country and decided to use Uhaul services for the the Ubox container, I was guaranteed the box would arrive by a certain day and it arrived two days late, then later they stated they'd called me to set up a time to access my Ubox and never did. I had to contact them and they told me I couldn't access it until I gave a 24 hr notice. After the 24 hr notice, I show up to the Uhaul where they said my Ubox was located and they kept giving me the run around that they couldn't find my container. I spent 3 HOURS waiting for them to bring me my container. This is the worst company EVER, they don't value they customer because every single employee I came across had NO customer service. THEY'RE INCOMPETENT. I urge you don't use their services you're better off using another company.
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March 2023 by Brenda W
Horrible customer service. The reps were cussing in front the customers and are rude to the customers- never again. I’ll go someplace else!!!
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November 2022 by Joey Laws
I rent U-Haul trailers all the time for my business hands-down this location is the best super friendly super fast and always helpful
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November 2022 by Angela Guzman-Barbosa
So far so good. Came in a day early to confirm and see unit. Alex gave me a walk around and explained move in area along with available moving supplies (carts and dolly?). He had a few smart a@@ comments/responses (one being... "I'm not a mind-reader") that were just unnecessary and did not shine even in the best of light.Drop off of my U-Haul was easy. Associate explained additional fees to my service in detail so there were no surprises later. Which I had anticipated fees due to me going over miles and that was explained by Alex on our walk around the day before. Over all, great experience.
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October 2022 by Damien Maxelle
Spoke with someone named SUE and she was extremely rude! Ive never dealt with anyone this horrible and especially not in a customer service position. She definitely should not be assisting paying customers, she has no compassion, no patience and no understanding. I am happy i did not see her in person because the situation would have been alot worse. She should not be an employee let alone a customer service employee.
