-
January 2024 by emily d.
I called to set up a reservation and all I did was ask if they had a certain truck available and he asked for my phone number so I asked "so does that mean you do have it?" And he started going off saying you know what just go online and handle that yourself! I was confused and said I was just asking before we continued with the reservation and he said hold on I'll just get someone else to deal with you and put me on hold for awhile so I hung up and called back and the phone went to voicemail. Just rude and disrespectful for no reason at all I didn't even match his energy I just let him go off. It was ridiculous customer service is trash!!!
-
January 2024 by Dre C.
WARNING: DO NOT USE THIS LOCATION!!! SCAMMERS, CON ARTIST, UNPROFESSIONAL, RUDE, and RACIST!!!! The whole store was sketch seeing as though I had to rent a truck from a place based in a $1 Depot, in which it was dirty and had a horrible stench!!! I should've seen the red flags from the start and trusted my gut not to pursue but I was in desperate need of a truck that day. They're scammers for charging my card for an extra day without my consent when I dropped the truck off the day it was due at the designated time!! I told the Middle Eastern guy working there to refund me and he refused and began to yell at me, cursing me out telling me to get the F out of his store and to never come back and calling me the N-word! Also he said "You Americans are so entitled!" I was chased out the store because he was trying to attack me! Never will I return to this location! STAY FAR AWAY!!! DO NOT TRUST THEM! Also after running my card from the initial visit I asked for a printed receipt he said that he doesn't print out receipts and that UHaul will send me an emailed receipt in which I still haven't gotten since this day! HE'S A CON ARTIST!!! DO NOT trust them with your money!!
-
August 2023 by 24 rebels
Avoid them at all costs, they are thieves ?? terrible customer service, if you want to avoid a bad time don't go to that place, it's a small square, avoid all the shops there are ??
-
October 2022 by Carmen julie Ortiz
Friendly. Helpful.
-
June 2022 by Cee Zeph
Worst U-Haul truck Experience ever. Made the reservation online, it said the reservation was reserved and 19.95 was due at pick up. I get there And they try to charge me $190 for a deposit. The website that I mentioned anything about a deposit, and I received multiple emails that didn’t include that as well. West Colonial U-Haul is way better!
-
January 2022 by Zuhalie Furbert
Fast and easy process
-
August 2021 by ash
Horrible customer service, called to see if they had a truck available was first hung up on when I asked if the truck was available or not, called back and was told I was ignorant because I did not want to provide my information before I knew whether or not the truck was available. Not even worth your time
-
October 2020 by Ashley Stoecker
Horrible customer service, called to see if they had a truck available was first hung up on when I asked if the truck was available or not, called back and was told I was ignorant because I did not want to provide my information before I knew whether or not the truck was available. Not even worth your time
-
March 2020 by cass mer
I walked in the store approx. 6pm, the clerk who appears to be the owner said the store was closed, asked what I wanted and was extremely rude. I understand there's the virus scare going around, but there's already a sign outside the door indicating to go back home if you're not feeling well. I read and understood the sign, so I don't know why I was rudely turn away. I believe in supporting small businesses but not this one...
-
November 2019 by Mv P
Rented with this property for a one day rental for a quick move. Return truck next day never received receipt. Call them to ask for one and they have a major attitude and proceeds to say I’m not in the system at all. Called U haul they charged for insurance when I declined. Horrible customer service. Stay away
-
October 2019 by Ramon SancheZ
Always have a truck to rent
-
September 2019 by Isaac Lopez
Rented a uhaul for two days. They charged me accurately and then I noticed insurance in which I declined. Had to call uhaul to get it disputed. Three workers there were very suspicious I wouldn't trust this place for nothing. You can tell those three guys are scum bags and will lie in your face and I noticed they talk to customers like garbage.
-
September 2019 by AL GRAY
This store has everything even Dollar beers.
-
August 2019 by #NYC phoebe
asked for a receipt , did not get one, ask if they wanted to check out truck before i go, said no , then they charged for $12.80 for gas which i fill up 2 minutes ago at the wawa feet away..BEWARE, THEY WILL RIP YOU OFF.. ITS DISPUTED WITH CC, they never return emails..
-
June 2019 by John Starks
Terrible experience I wouldn't recommend to anyone. I normally like to shop with smaller Buisness owners because I'm a Buisness owner myself but the service here was terrible. So if you can go to the main hub up the road and drive by this location!!!!