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December 2023 by Todd Berkley
This place has now over charged me twice, refuses to refund and says because they took pictures of something I have to pay. This is a scam.
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May 2023 by William Farris
I would have given a straight five stars (*****) to this location and personnel, if it was not for the vehicle I rented! A brand new Chevy Silverado filthy as I have rarely seen a pick up before. The cabin was stained with every sort of sticky fluid, I am far from exaggerating here, and a full, big, bag of garbage behind the passenger seat that I had to disposed of, after sanitizing the vehicle myself. Bad experience over all, saved by the quiet location, fast service and nice personnel. Such a pity.PS: I have pictures to document what I am saying but the system does not currently allow me to upload them, for some reason.
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March 2023 by Mister Sirr
ABSOLUTELY HORRIBLE. Made a Uhaul reservation for pick up for 2pm arrived at 130 to pick up truck and office is closed. The associate I spoke with with had a attitude stating they closed at 1 and the sign on the door says 2:15. How could you let people book at reservation and not inform your customers of an early closing. There is a truck outside with the doors unlock. So they knew they had a reservation and didn’t even care enough to contact them. Unprofessional
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March 2023 by Sirr Ro
ABSOLUTELY HORRIBLE. Made a Uhaul reservation for pick up for 2pm arrived at 130 to pick up truck and office is closed. The associate I spoke with with had a attitude stating they closed at 1 and the sign on the door says 2:15. How could you let people book at reservation and not inform your customers of an early closing. There is a truck outside with the doors unlock. So they knew they had a reservation and didn’t even care enough to contact them. Unprofessional
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September 2022 by Kimberly Lofton
I absolutely 1000 percent will NOT recommend this location. Mike, the manager, did not return my call regarding a billing discrepancy until the 2nd voice mail and multiple calls to the office. I was told I would need to contact customer service regarding a $20 fee for returning this U-haul when no one was in the office. This was NOT explained to me prior to the completion of my payment for the U-haul even though they were fully aware of when I would be returning the U-haul on Sunday, September 4th at 445pm. Mike Apologize for it not being explained prior to me just seeing the charge on my receipt and that I needed to talk to customer service. He became very short, combative and hung up on me after me asking to speak with his boss. He gave me the name J. Patel but that he did not have his phone number. I then asked for J. Patel boss number since he did not have his business number he then stated, "you will need to call go U-haul. Have a nice day." Then disconnected the call. I was never made aware of this $20 charge or how to avoid prior to leaving this location at point of pick-up, Mike did not have a number to give for his boss or bosses boss and then hung up on me. This is in no way how customer service should go. I would never go back to this location. I am not satisfied and extremely unhappy with this experience with U-haul and their representative Mike, the manager, at the the Edgewater location in Lackhart/Orlando.
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September 2022 by Jay Christina
I absolutely 1000 percent will NOT recommend this location. Mike, the manager, did not return my call regarding a billing discrepancy until the 2nd voice mail and multiple calls to the office. I was told I would need to contact customer service regarding a $20 fee for returning this U-haul when no one was in the office. This was NOT explained to me prior to the completion of my payment for the U-haul even though they were fully aware of when I would be returning the U-haul on Sunday, September 4th at 445pm. Mike Apologize for it not being explained prior to me just seeing the charge on my receipt and that I needed to talk to customer service. He became very short, combative and hung up on me after me asking to speak with his boss. He gave me the name J. Patel but that he did not have his phone number. I then asked for J. Patel boss number since he did not have his business number he then stated, "you will need to call go U-haul. Have a nice day." Then disconnected the call. I was never made aware of this $20 charge or how to avoid prior to leaving this location at point of pick-up, Mike did not have a number to give for his boss or bosses boss and then hung up on me. This is in no way how customer service should go. I would never go back to this location. I am not satisfied and extremely unhappy with this experience with U-haul and their representative Mike, the manager, at the the Edgewater location in Lackhart/Orlando.
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August 2022 by Moonbeam Bell
Nina and Mike are superstars! Got us our truck in like fiveinutes and were super cordial and just plain sweethearts! So glad they were serving us today!!!
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April 2022 by Jake Peacock
Horrible customer service
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March 2021 by Noelle Hintz
Decent went for a bid on a storage unit. Nice lady in office
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November 2020 by Ramon Orrantia
Exceptional service from manager Emily and her crew. Truck was in a good condition and did the job. Location also offers storage units for rent to store my goods temporarily. Convenient location to pickup a truck, and to secure my household items.
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October 2020 by Megan Coffie
Easy experience, very friendly and accommodating staff
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August 2020 by Isamac Davila
Great Service 200% will Recommend this location ?
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May 2020 by Esther Thomas
My twin and I came to visit to get a pickup truck. The staff in there are amazing, I wish I got their names! Especially the lady and the Man in the front. They are so funny and know how to engage with their customers. I came back to ask if I could add an extension for time on the truck and the lady told me I could actually extend it for up to 24 hours for free so she made me feel so relieved, not only that but she also quickly went inside to go change the time for my drop off. I don't care if I don't even need to rent another truck I can't wait to go back an experience them again. Very nice people and a very nice location and the inside of the store smells so good and the Truck was beyond clean it looked brand new!
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March 2020 by Karen Eiland
Nice guy had to pick up at another location but easy pick up and drop off. The truck was a Gas hog
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December 2019 by Brandy Perry
Married couple Emily and Mario great fun and friendly people especially around the holidays when tensions run high. Made the morning easier to swallow.
