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February 2024 by Jenny Sun
I reserved a truck, an appliance dolly through U-Haul app several days ahead of time. And I had been receiving several emails reminding me the time. But when I went there to pick the truck and dolly, the lady told me there won’t be dolly for me. I asked why I didn’t notified by that info ahead of time. She never answered my question, just ask me if I still want the truck. Her attitude was like my need for the U-Haul service didn’t matter to her and she didn’t care about my situation at all. I ended up called 800 number and the lady online was very kind. She helped me located another location with dolly. But I had to spend an hour to pickup the dolly from different location. Nowadays, everyone’s time is very valuable. I am not satisfied with this dealer’s attitude towards customers.
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October 2023 by Garry Perotin
When I arrived, the attendant said, "You are lucky you arrived early; I have one truck and two reservations." The second reservation arrived 5 minutes later to be turned away. I also pre-rented two dollies; they did not have one. I had already hired two men to help me move and needed to be out of my apt by the end of the day. If I would have arrived later, I would have been Screwed. We had to hand carry all the boxes, which increased the time of the move and the cost for the men I hired. It's not a business way, especially when representing a National brand.
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September 2023 by Carmen Burgos
This Service it’s located inside a small Supermarket ( convenience store ) Would say a concession. The person that we talked on first place asked Us for a reservation. We were Surprised try to explain in a hurry that we need to make a reservation and follow the steps to make it. She cut Us short! “Wait on the side”, We waited until another guy came, We explained that we needed to rent a Unit, Cut us Short Also!, He Said! “We have NO trucks for today”I had to say “ Sir With all my respect, Could You allow Me to talk First Please! In Orden to jump an answer to Us …Thanks!He was took by Surprised and changed his attitude a little bit. We were in need to make a reservation in order to keep Moving To Our relocation to Central Florida. All the Available Units are behind this small Shopping area.It was kind of confusing and waisted time trying to figuring out how to get this Rental Truck Service.
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May 2023 by Jon Jones
This place is run by animals, not people. Stay away
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December 2022 by J.L.
RUDE INDIAN LADY!!!! DONT GO HERE!!
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November 2022 by Raquel Torres
Robbed my money. Gave me the truck with less than quarter of a tank and had the audacity to charge me $80 total for gas. Called them and they said they'd give me a credit of only $30 which I have not received. So disappointing. And when I call or go to the store the manager is conveniently not there. Would not recommend at all.
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October 2022 by Eric Davis
Pick up and drop off were extremely easy.
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July 2022 by Olbin Sarmiento
The worst place ever, reservation messed up, unable to read driver license took like an hour to do, everything was just the worst experience ever
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March 2022 by Michael Boyd
Made a reservation weeks ago. Walked in to get assistance with my reservation and dude tells me he doesn't have any trucks. Told me "I was supposed to get 4 trucks last night and didn't." Didn't offer me any help. Like nice man very sympathetic lol. That's how you conduct your business?
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January 2022 by Jvpanesar Singh
The truck was full of trash… side mirror was broken… we paid for hand truck but it was not inside..
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November 2021 by James Perez
Truck was not ready when reserved, because the tailgate would not go up. Luckily there was another truck there, but waisted another 39 min. And was not able to keep the truck for one way, Corp was not understanding and had to return truck to same location. They wanted me to wait 24-48 hrs for a response from Corp.
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November 2021 by Adam Fennema
Great service, simple pickup. Highly recommend.
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August 2021 by Our kind of Wonderful
Always quick and easy U-Haul is the best.
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July 2021 by Michael David Armstrong
A little confusing to get a hold of the right person, but everyone was super nice and helpful. Returned with no issues.
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December 2020 by Telisa Pooser
Always courteous, kind, and have never tried to rip us off. Gotta love that!
