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March 2024 by David Bishop Jr
Shayla the lady at the front desk was very nice wen I walked in to rent a car dolly at such a short notice before they closed
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January 2024 by Sina Lotfian
I rented a truck for moving out. Friendly staff who explained everything clearly. No hidden or unfair fees. The only thing is that when we wanted to return the key afterhours, we were looking for a dopbox for the key. But it was a hole in the window. They should make that clear since some other people were confused, too.
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January 2024 by Deanna Martin
Great place! Donna was professional and so helpful! Would highly recommend.
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January 2024 by JORGE MARTINEZ HANDYMAN
I did the process in the app and when I arrived at the place it appeared that my truck was no longer available. The office staff helped me and I was able to solve it, it is definitely safer to go to the offices than to manage everything from the app. In general, the service of the staff in the office treated me very well, 100% recommended
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December 2023 by Jeanette Visconti-Canty
Truck was very old. Hard to shift gears. My driver side door didnt close all the way. I felt unsafe. The truck was being cleaned 15 minutes after pick up time. The inside of the truck was wet. The floors were slippery and had to be hand dried by me and my father before leaving. The back of the truck was also wet. Very slippery and unsafe. I had to dry it with several paper towels to make it safe and insure my belongings did not get wet and damaged. Truck was picked up almost on empty. Rep did not inspect the truck with me. Just overall very disappointed with this location. Would not return.
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September 2023 by christian belcourt
The guy behind the counter was nice, whoever was working today (9/4/2023) that was the only one certified in propane refused to fill my tank. No explanation he was just sitting in the back office and said he's not doing propane. You mad because you're working labor day or you just pick and choose what you feel like doing on certain days? Easy for most to "go to the next nearest location on goldenrod" as suggested by them but I've got health problems I can't just be out and about I've got to plan everything I do.
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August 2023 by Chris Anuszewski
The staff at this location a friendly and as quick as they can be. However, this location is always packed. So there seems to be understaffing here as they can certainly use more help to handle the volume of customers. Management/ownership needs to address this.The location itself does not offer parking for their customers. So you’re forced to bring someone with you to drop you off, or park your car in the parking lot of another business and risk getting towed.The self check in feature is useless because the keys are not in the vehicle. I still had to go wait in a long line in order to retrieve the keys after getting halfway through the check in process on the app. So not only did I have to go wait in line in, which defeats the entire purpose of self check in, but then I had to start the check in process in the app all over once I got the keys.The truck’s AC was broken, which in the extremely hot 90+ degree weather in FL that is not a pleasant experience.There are dolly’s zip tied into the truck which take up valuable moving space. And so if you don’t use them they are a nuisance. And I couldn’t help but thinking about hearing a girl in line earlier in the day getting told by the staff member that there were no more dolly’s available. But there were two in my truck completely unused and in the way of me and my movers. These should be kept out of the truck unless rented.
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August 2023 by Nicky Velez
Disgusting customer service. I arrived to return my truck. Have never used the mobile app due to how it crashes constantly. The rep sees me, and I wait for about 10 minutes, when I see the rep walking off. No word on what he was doing, so I thought perhaps he was just stepping inside for a second. After a few minutes, the three store personnel sneak off without saying a word, fully aware that I had been waiting for them, now for at least 20 minutes. Disgusting.
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August 2023 by Vince Santiago
Honestly trash. The one star is for the girl that was nice cleaning the vehicles, but other than that the customer service is garbage, they make their own rules for rental fees, and they're going to continue to be trash because they're in a prime location.
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July 2023 by ciara c
I arrived to return my vehicle and upon arriving, all entrances were blocked and I was unable to drive my car from the parking lot. I had to call a friend to pick me up because other customers did not follow instructions and staff did not aid because it was after hours. Entirely unprofessional and inappropriate. I will be taking further action.
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May 2023 by Brett Rawald
We made a reservation for a 26-foot truck. This was not a local move, we flew up from Miami to Orlando. One the day of the truck pick up (Sat, 27 May, 10:00am), they not only did not have our truck, they did not have any trucks available to rent. Unsatisfactory clown act at this U-Haul location. Avoid at all costs. We contacted Penske that same morning for a truck, and their competence saved the day. U-Haul, do better.
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May 2023 by Vanessa Lang
Cancelled my reservation without calling or emailing me . Drove all the way there just for the sales associate to tell me they don’t have the truck I reserved. Such an inconvenience and waste of my time
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April 2023 by Bryant L.
This place sucks, I rented a cargo van to help my mother in law move out of her place to another place down the street & they could not approve the rental since my license was from another city. This is the dumbest thing ever.
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March 2023 by Emily Brown
Truck was clean and worked fine, however, was told incorrect information from employee that resulted in an unexpected 2nd day charged on receipt. I called this location for clarity on this charge and was treated very rudely and was ended call with a promise that I would receive a call from the location's management the following morning, which I never received.Luckily, I called UHaul corporate customer service and they processed a refund swiftly for the 2nd day charge.
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February 2023 by Blow Me
wow! if fat gutted women is your thing ?this the place ,while getting a trailer to haul trash ,this blinding cellulose filled white cloud engulfed the sun light ,it was from a stretch marked over stuffed gut hanging monster from all the breakfast,lunch and dinner , that was inhaled from ones table , the Goliath putting it on ,great service butt wear dark shades and nose plugs.
