-
December 2023 by Jamie Fuline
Overall the experience was great and would recommend U-Pack for moving services. Communication was great and the price was reasonable. The amount of space that was quoted based on my house size came right in line with the amount I used in the truck. The reason for four-stars, we had difficulty securing the interior door but a representative came out and helped us. Our furniture did arrive much earlier than expected and they wanted to deliver it, but we were not in our house to receive it yet. We arranged to have it delivered on a Friday, but got a call the night before saying they did not have a driver available to deliver and was pushed back a day. This resulted in us having to stay at a hotel another night at our own expense.
-
December 2023 by Ahalya Schaffter
Our move was relatively sudden, but U-Pack made the move from FL to CO much less stressful. As long as you are able to pack the truck/cube yourself, it seems to be the best option out there.U-Pack customer service is great. Making the booking was fast and easy. Since we didn't have anywhere to park a big trailer where we live, they said that we could pack the trailer at their location closest to us. A couple of days before we were meant to pack the trailer, we had to change the dates of the move. U-Pack was extremely accommodating, and changed the dates with no added charge even though it was very last minute.When we got to their location to pack the trailer, there was unfortunately no divider wall to lock our belongings. We were told that this meant we couldn't load the trailer today and we would have to come back tomorrow. However, after we asked if there were any other options, offered us a relocube (which would have been more expensive) for the same price we had been quoted for the trailer.The relocube arrived in CO with all of our things were exactly as we had left them and the on the estimated date of arrival. I will definitely be using U-Pack's services again for my next move!
-
October 2023 by Terry Marshall
For a 3,200 mile move you would expect a lot of research first. And I did a lot. First you have to look at who is actually doing the transport and that is ABF. I cannot say enough about how great they have been throughout the enire process that included 2 postponments. ABF supplied great instructions and documentation for what was a cross border move.Always available help, good communications, great pick up and delivery arrangements with every thing happening as scheduled.NO, I am not a paid reviewer just a very satisfied customer who appreciates a very professional company who knows what they are doing. A special shout out and praise to PAT at the Surrey BC Canada office who put up with my many calls and delivered everthing 100% as requested and promised.
-
September 2023 by Scott Harris
ABF/Upack relieved some of the stress of our 1,200 mile move. Great communication from booking, containers drop-off scheduling, transit status, delivery and final container removal. Moving completed 3 days earlier than expected with their expedited service. The multiple small containers simplified our move from a condo by using parking spots which didn’t block access of neighbors and allowed packing furniture separately from other items. Highly recommended!
-
August 2023 by Samantha Tutzarakis
Scheduling the move was quick and easy and customer service was informative. The day of the move, we were quoted 8am-12pm drop off and the truck arrived at 8am. So far so good. Pick up after loading was quick and easy to schedule, we were not there when they picked up.We were quoted 7-9 business days for drop off and instead our stuff came 14 business days later. That is why I removed one star. We were not quoted a time. I called several times and was told they don't have a driver yet but our stuff would arrive "some time today." It finally arrived at 4 pm.Another thing is they claim they have a $150 military discount, but if you need weight tickets (which all military members need) they charge you $100 and give you a $100 "discount" towards the tickets and then a $50 "discount" for military. Also weight tickets are $13.50 so the $100 weigh charge is just nuts.Pick up happened the day we scheduled it. No problems there.
-
August 2023 by Matthew Musto
Moving is always an incredibly stressful situation, however U-Pack made it as easy and stress free of a process as it could be.I had quotes from the 5 major van line moving companies and estimates were all around $15k-20k to move from MN to FL!After shopping around U-Pack quoted us just over $5k for our move so we gave it a shot.They were incredibly professional, delivered our trailer right on time. There was plenty of room and they picked it up on as scheduled. It was easy and simple to schedule delivery on the back end and they even beat their quoted timeline from MN to FL by a week! Upon arrival all of our belongings were in good shape with no damage outside of a few boxes collapsing in on themselves but nothing inside was damaged.Even with paying for labor on both ends, we ended up with a trustworthy, professional moving experience for less than half of the major lines. There is also the added benefit of not having your items loaded and unloaded multiple times on those trucks which exponentially increases your chance of damage. I assume our delivery was faster than it would have been for those as well.U-Pack even refunded us an extra $180 because they were about 15 mins later delivering the trailer the morning of our pack and the movers were waiting on site for their arrival. If I ever move again I will be using U-Pack again.I highly recommend their service.
-
August 2023 by Roger Ballenger
We just moved from Denver to Florida and I looked at all of my options. Full service movers quoted me between $10,000 and $15,000. Truck rental companies came in at $4,200 (including gas) and I would have to drive a 26' truck 2,000 miles while towing my cat. UPack charges by the space that you use on the trailer. Even with hiring help to load and unload on both ends of the move, they were only $4,300. They were very professional, allowed me to track my shipment and delivered 4 days earlier than their guarantee! I have moved more than a dozen times and this was the smoothest one of all. UPack is a no brainer and they will be my first call if I ever have to move again. Thank you for making a usually frustrating experience into a painless move.
-
August 2023 by chocolate s.
I have had excellent service, consistently with Upack since May 2023. The Florida drop off guy educated me on how to use a ratchet strap to secure my deliverables. I was grateful for the information. It's always cool to meet a new driver in a different city, they all have been super kind. I am grateful for them!
-
June 2023 by daniel osborn
Horrible business. If i could give negative stars I would. Paid 3400$ for two U Packs and it was the worst decision Iv made in my life. Nothing went to plan. Along with many many problems we set a date for the Pods to be picked up and surprise they weren't picked up until two days after!! If the owner would so kindly reach out to me I would love to speak with him about everything that went wrong (literally everything). Will never use again, Will never recommend, I will always recommend uhaul. Even if it's a tiny bit more expensive it's 100% worth it!
-
June 2023 by Jacob M
We moved from one part of the country in the North all the way to the far South. It ended up to be the same price for a U-Pack as it would have been to rent. UHaul at that distance and I didn't have to drive and tow my car. They dropped off the Pod and gave me a few days to fill it up, then all I had to do was drive across the country to my new home... The cost would have been almost the same before fuel on a rental truck, and I didn't have to drive the U-Pack! It showed up and was politely dropped off in my driveway by a professional driver. We were able to empty it right away, and the driver even came back and got it the same day sk it wasn't sitting around blocking the driveway! I can't say enough about the experience. Would use them again in an instant...
-
June 2023 by Krisanthi Mikaels
Polite, Professional & Efficient. They said and they did… in record time, as my stuff got there due to “Hot Freight”! :) The DriverTimes for delivery were “on point”. And, pick-up of the Relo-Cubes was as quick & efficient without a need for me to be present. Driver only called me to make certain that my stuff was out. The Relo-Cubes are surprising in their capacity to be loaded ie. packed. I could have only used the 1, but still paid less than some other freight companies to have 2 delivered to my new address. Job well done!
-
April 2023 by Robert Sexton
My wife and I have moved a lot and using U-Pack was by far the best experience we have had. To start with, your quote will have an estimate price and a maximum price which is very rare in the moving business.They bring you a 28 foot trailer and you pay by the foot. When you are done loading, you install a bulkhead and lock it with your lock so no employee of U-Pack has access to your stuff. They give you several days to load and then several days to unload.We actually filled up our first trailer and had to call for another trailer. It was Friday afternoon but they came right out and picked up the full one and dropped off an empty one.The best part about this move was the people that we had to work with. I spoke to move coordinators, dispatchers, and truck drivers and all of them were so nice and accommodating. Selling your home and moving is stressful and most of the time for us the most stressful thing was the moving company. But with U-Pack, it was by far the easiest part.
-
April 2023 by Brad Clay
Definitely a Low BUDGET solution. I would give it five, if rating only the drivers. They were great.The Start was hard, because the truck did not have all the parts of the "bulkhead" which seals and secures the load inside the truck. Only half the bulkhead was there and the truck was filthy, the door would barely open. I had to get two guys help me load the 250 LB ramp onto the truck, because it was too long to lay across the 8 foot width, it had to stand vertically in the truck. (What were they thinking?) Calls to the service center in Indy were essentially useless, they did not resolve the problems or allay my concerns.The Dispatch folks in Orlando were much nicer and responsive than the ones in INDY.... That said I got the truck much sooner in Indy than expected (good) and dropped off sooner in Leesburg FL than expected (GREAT).In the end I save a ton...but Hiring movers last minute since I was never sure about delivery times was a HUGE gamble, and I ended up doing about half the work myself. Not the best plan for a 61 year old man. Glad I am in decent health.
-
March 2023 by Pu Z.
Highly recommend u pack for any long distance moving, they're extremely reliable and responsive. We had last minute emergency during our move, and they were very flexible and understanding when we had to reschedule the delivery. The price is very reasonable as well. No complaints about their quality service!!!
-
February 2023 by Gun Slinging Gringo
I was so stressed finding a pod to move my stuff from Ny to Fl till I came across U-Pack. They had the best prices, easiest process, and super nice people to deal with. I couldn’t be happier.