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November 2023 by Anthony Pariag
I visited the Ubreakifix by asurion,Dr Phillips Blvd,The customer service and staff personnel were par excellent friendly,knowledgeable and dedicated to the task at hand,providing solutions to your problems give them a try you will be presently surprised.
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September 2023 by Ishmael D.
So you should know what to expect when getting a cellphone repair, and this was a simple process for me. I damaged my phone screen and didn't have time to get it done until today. I called my warranty service and they scheduled service with Asurion. I wasn't sure what to expect, but they scheduled it and I dropped it off at my scheduled time. At first they said I wouldn't get it fixed until the next day, but the repair tech came out and said my repair could be fixed the same day, and to come back before closing. I'm happy to report my phone was fixed fairly quickly (keep In mind it was only screen that needed replacing). Come here if you have electronics issues. Depending on the problem, it could be pricey but they will get up and running.
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September 2023 by Herbie N.
I recently brought my phone in to get my screen fix . Before that I didn't have any issues with my battery . After my screen was fixed my battery doesn't stay charged more than 2 hours even with the light on the lowest level . I find it weird this issue started and my only option is gettting a new battery that cost $100.
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August 2023 by Luiz Gotardo Furlan
Got the address from Samsung's website for a phone repair. Even though it says Free Diagnosis, the agent at the store told me to take my S23 Ultra somewhere else, as they had no replacement parts for this phone and so, no interest in opening it up to see what was the problem. Pure lazyness and terrible customer experience.
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August 2023 by Mike Testa
My phone repair was fast and complete in just a few hours. It wasn't cheap but it was done all in one morning and appears to be back in perfect condition.Thanks
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July 2023 by Betty Jo Stockton
Took my tablet in because I couldn't get the charging cable to stay in. In 15 minutes, Sam had the port cleaned and working perfectly. Price was reasonable too.Will definitely use again when needed.
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July 2023 by michael uribe
Angel is an angel, he was able to listen to me rant about my kids breaking my phone, he immediately jumped on a mission of getting my screen repaired. Could not be happier, Asurion needs to find a way to clone him, he needs to get a crew of minions.
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June 2023 by Zac MacLean
Terrible service and dishonest business. I will absolutely never bring my devices there again. Took my money to replace a cracked screen, but failed to honor warranty two weeks after service due to a repair from 18 months ago. No notice of voided warranty then, nor two weeks ago. They disputed the product worked prior to dropping it off to be repaired.
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June 2023 by Beach bbunny
The staff working here were very nice on the phone and in person.I dropped my phone and broke the screen while I was out of town and needed it fixed quickly and picked Asurion because they had all the parts needed for my pixel.Daniel at the store was such a great help. I believe they had a new employee working with him and he was very nice and helpful as well.I got there about an hour or so before closing and they took me right in and it took a little over an hour to fix.Daniel and his team at this store were very understanding and helpful and I really appreciated them helping me.
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June 2023 by Robert Dean
Took my Ipad into the store because it would not turn on, it appeared the battery had come to the end of its life even though it was less than 2 years old and had limited use. The assistant took the ipad to what I can guess is the workshop behind the wall to test the Ipad. After 2 minutes he returned and said yes the battery is dead and it will cost $250 to repair. He then went on to say I could save money if I signed up for a warranty program at $26 a month which would cover all of my personal electronics if they were to fail, this would bring the battery replacement cost to $180. I thought not bad but there must be a catch so I asked what would the deductible be, his answer was could be anything less than $100 at a time which sounded vauge and prompted a red flag.I politely declined and told him I will take to Apple Store to see if it's covered by my Apple Care.Long story short 2 minutes with the Apple Genius tech and my Ipad was up and running. Apple review to follow FREE hence the reason why I gave Asurion Dr Phillips One star when it should of been Zero.
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May 2023 by K
If I could give 10 stars I would! I am a new mother & exhaustion led me to forget my phone on the roof of my car before getting on the highway. I was able to retrieve the phone after it was run over multiple times but I knew data recovery would be a long shot. My iCloud storage was full for a few months, meaning I potentially lost hundreds of pictures & videos of my baby boy reaching milestones that are simply priceless to me.This situation caused a lot of anxiety & sadness until I came to Asurion.Adolpho is absolutely wonderful, he definitely saved the day. He did everything in his power to help, displaying utmost genuine kindness & care to me even when the shop was quite busy.In the end, the phone was damaged beyond repair but Adolpho still took the time to put a temporary screen on my phone so I could retrieve my photos. I cannot thank him enough, I would’ve been thinking about the lost memories for years. The company did not gain much from my business this time around, but because of Adolpho’s generosity I will be a customer for life now! I will be recommending to all my loved ones & coworkers.
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April 2023 by Meira P.
I needed an emergent replacement of an iPhone screen on my son's iPhone, which, the Apple Genius Bar person said would not fix the phone, despite my relating that, though the screen was black, set-alarms were going off, the phone vibrated and sounded when attached to a power source, suggesting the phone WOUKD possibly work if the black-shattered screen were replaced. UBREAKIFIX gave me an appointment TODAY, for just 2 hours after I contacted them. The staff were congenial, knowledgeable, calm, reassuring, efficient, and, BEST OF ALL, they fixed my son's iPhone so that he can back up all of his very important, irreplaceable data properly. I cannot thank the Staff Technicians enough.
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April 2023 by Steven Hornyak
Just can't seem to catch a break with this place. This location had my phone for nearly 1 month. I patiently waited 10 days for a motherboard replacement. 2 days after getting it back, I took it back in because I identified my GPS no longer worked. Was told a faulty motherboard was likely installed. Had to wait 2 more weeks for another motherboard to get shipped. Got my phone back today & now noticed a dead row of pixels across the top of a "brand new" screen.Between the poor quality repairs & communication, I cannot recommend anyone use this service for any significant/catastrophic electronic issues.
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April 2023 by Kim Forte
Angel was great!!! Great customer service. They had my phone fixed quickly. Would definitely recommend. So happy with this store!
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April 2023 by Dan Shacks
The 2nd time I have made an appointment with a store that says they can fix the phone, only to arrive for my scheduled time and be told they don't have the front screen and they have no idea which store does. 100% failure rate so far
