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November 2023 by Andrea Chamorro
Ronje from the hair salon is the best! She is very sweet and takes time, she did an amazing job!! Thank you Ronje ! I found my new hair stylist and I am beyond happy!
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November 2023 by Moly Gomez
I went to Ulta recently to find a Red Lipstick for my Halloween Costume, Georgie was there so happy to help me with! I came out the store not only with my lipstick but with concealer, body splash, some makeup and such a great experience. Thanks Georgie for your assistant I will never forget you <3
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October 2023 by T B
Terrible service and rude Manager. My friend and I enjoy walking around Ulta looking at the products and just generally chatting and catching up since we don’t get to see each other often, kill two birds one stone . The MAC display had the foundation formula we were looking for but not the color needed so we didn’t purchase anything. We spent time looking at different brands and the security was following us around the entire store for the whole time! No one else spoke to us or said hello entering the store. We left just before closing and the Manager gave a rude comment with an attitude about us spending an awfully long time in the shop. Okay, if you spent that hour watching us why didn’t anyone offer to help or even say hello upon entering. They treat people like a thief and I would not buy anything from this location. Shame because the first time going here one of the employees was really sweet and really helpful with color matching but she definitely was not working yesterday.
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October 2023 by Litsi Echavarria
First time going to this branch. I was greeted very nicely, all staff was very polite and ready to assist. I initially went to the brow bar as a walk-in, but ended up getting all over color, trim and style (thankfully!!!!) Thank you Emily and Serena for taking me in!
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October 2023 by Amanda Davis
Ronje/Ronnie is a bomb hairstylist! She was patient with me and helped me explore colors. We got a great color that matched my complexion. She was also experienced with natural hair. She introduced me to new Olaplex products. I will definitely be back! Thank you for making me feel so good with a new hairstyle and confidence to match!
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October 2023 by Giovanna Arévalo
Terrible service, it's not the first time I've been to this branch, and I always leave disappointed. I've had my Ulta rewards account for over a year, and I shop there occasionally in other stores (definitely not at this branch). I decided to go to claim my birthday gift as they sent me an email, and since this branch is the closest to my house, I chose to go there. From the start, the girl at the counter seemed disinterested and somewhat annoyed when I mentioned that I was there for the email I had received. Then she tells me that my account simply doesn't exist when I can clearly see on the screen in front of the checkout that it does. She scanned the gift, and it showed as $0, indicating that my account was obviously on the screen, and she could give me the product. However, she said she couldn't do anything because apparently, my account didn't exist. When I showed her the history of my recent purchases, she simply shrugged it off and said the most she could do was give me a number to call customer service. I'm extremely disappointed, and the service was terrible. Save yourself from having a bad experience with the girls at the checkout. Or simply go to another branch
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August 2023 by Laura Orellanos
One of my favorite places! You can find expensive makeup also drugstore and really affordable options and also testers! Also there is skincare and hair care, entering here is so relaxing
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August 2023 by Josephine Fahey
I shop here every few months whenever I’m over here to get a pedicure in the same plaza. I’ve had an issue before but never wrote a review. However after my visit today I am very disappointed. I am a girl who likes to take her time to shop and look around slowly. I had the security guard following me around like I was some juvenile ready to steal. I get why they are there for a reason, but I felt very uncomfortable to shop around.
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August 2023 by Gabrielle Crockton
Ronje is an amazing and talented stylist. She leaves room for opportunity to set expectations regarding your hair and final product and she is very patient when it comes down to my particular preferences. I come in monthly for a scalp treatment since I have a lot of buildup and dandruff and a gloss ❤️She also cuts my curly hair wet which I prefer since some people try to cut my hair straight. The shine and cut is perfect !
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August 2023 by Alex Bullard
I’ve always had really good luck at Ulta’s hair salon, but unfortunately my recent visit will be my last. I went in with red hair up to my scalp, and I asked the stylist to give me a shadow root/color melt so I could stop bleaching my scalp and let my roots grow into my newly added “shadow root.” The stylist was very sweet, but the results left me devastated. She put black hair dye on my roots, and did not blend anything [my natural root color is not black btw]. I called the salon to see if I could receive a refund of services as I was going elsewhere to fix what had been done. They told me I needed to come in for a “teaching moment” so they could show the stylist what she had done wrong. I did express this made me feel uncomfortable, and I could only imagine how embarrassing that would be the stylist feel, but I booked the appointment anyway. The day of my appointment, or received a call from Ulta asking “who I was, and why I was on their books?” And I explained the situation, and the woman on the phone says “well I can’t see you, I already have an appointment.” Again, I didn’t want this appointment, but it seemed to be the only way I was going to get my money back, but that was not even an option anymore. This entire experience trying to call, email, “chat” to get some help has been such a nightmare.
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July 2023 by Jess Browning
I’ve never had a bad experience such as this before. I went into the store, no greeting or anything which I really didn’t care about until ever other person after me got one. I was in view of the cashiers struggling to figure out my foundation, while they just leaned back and watched. I looked at some lipsticks and noticed this employee that walking past me hard staring at me every time. Then she proceeded to position herself at the end of the eye and kept side eyeing me. No one ever asked if I needed help or anything. I got so uncomfortable I just went to check out and the cashier barely said anything and just mumbled the whole time. Never going back ever again.
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June 2023 by Derika McGlone
I had a FANTASTIC experience with two associates. I usually hate shopping at ulta because of past experiences of discrimination. I just moved to the area decided to give this one a shot. The first was when it came to looking for foundation. I’m terrible at color matching and the associate took the time to help me find the right shade!Next instance came at check out, the associate asked if I found everything. I informed them I couldn’t find a shade I was looking for, they directed me to a product I completely missed and it was exactly what I was looking for.I made sure to let the manager know. Thank you so much for making this a positive experience.
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May 2023 by Danielle Alvarez
The selection is great but the customer experience is non existent. Either they don't care that they don't have the birthday items for you or they judge you for paying with two different pay methods. Rude is the word.
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May 2023 by Amanda Bauer
Lovely staff! But I had the impression that many products were sold out... more than in other Ulta stores.
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April 2023 by Brittany Sullivan
Went to this Ulta since it was the only one in the area that had a particular item I was looking for. Most of the staff was very nice and polite, except, for one particular employee who gave me a very rude attitude that took me by surprise. I will not be shopping at this location again and if it wasn’t being the only in the area that had what I was looking for I would’ve walked out on the spot. Never have I ever had such an experience at any other Ulta location before.