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December 2023 by Carlos C.
Came in the previous week to look at cars And came back to get a car. Thank you so much to Gilberto and Team. Merry Christmas.
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November 2023 by Jay B.
If I could I'd give a minus 5 stars ! Our daughter bought a 2024 Nissan Altima about 2 months ago, first , after she picked it out they took it around the back, and when she finished all the paperwork they brought a different car to her, she knew it was different because this one didn't have the spoiler in the back, but she just accepted it, (take a picture of the car you pick out, with the vin number before they take it around the back), driving home the auto phone charger overheated her phone and got extremely hot. We told her that isn't normal, to take it back to service to get it fixed, first time at service the "mechanic" told her she'd just have to pick it up and let it cool off then put back to finish charging ! So she came back home, I called around to other dealers, and contacted the service manager at Universal Nissan, all said that it was a defect ! So she made another appointment, went back and they couldn't fix it after she waited all day, they ordered a new part, went back, waited all day and they said the new part is also defected ! Now she has to go back later and try again, they haven't offered her any reimbursement, or a different car. I called and talked to service they said I'd have to talk to sales, transferred me to sales, about one minute of explaining what was going on she hung up on me ! We will be contacting a lawyer on Monday. Avoid this car dealership like a plague !!! Horrible !!!
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September 2023 by Franklin T.
Alexis Vazquez's behavior was rude, condescending, angry, raised his voice, and his aggressive mannerism scared my wife.When we were leaving because the deal wasn't working for us and the sales consultant asked us to wait and that a senior manager wanted to take another look at the deal, my wife decided to just stay in the car because she didn't want to be around Alexis and his wild obnoxiousness. She thought he might have been strung out on something because there's no way that was normal behavior.What's more troubling is that Alexis felt comfortable behaving like that which tells you it's the culture there. There were witnesses.
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September 2023 by Wyatt S.
Talk about taking utter advantage of your customers. These people don't deserve a business license, from the upper-level management to the greasy mechanics and salesman they keep around. I entrusted them to service my Nissan for my parents to drive 1,000 miles. Instead of providing value, these incompetent people half-heartedly worked on my car while making sure they took their sweet time to charge me for every billing out possible. They charged me $1,400 to get absolutely nothing done. Slimy workers and a complete abomination of business principles. Would never return if my life depended on it. 1 star is still too high for such a subpar and incompetent company and structure. I'd rather take my chances at Firestone above these imbeciles.
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September 2023 by Alisha M.
If I could give this place 0 stars I would.My husband bought a truck from here and within the first week of purchase it through a code for the break light switch. They wanted him to drive 2+ hours with no working break lights in order to fix the issue. They then refused to pay the deductible on the fix where he then had to come out of pocket himself to get it fixed. Not even a few days later his truck through another code, this time for the break sensor. He called and was told to drive it the 2+ hours that they had 2 appointments available for 7am and 3pm but the 3pm he wasn't guaranteed his vehicle back the same day, so of course he took the earlier appointment. He gets there and is told the person he needs to see wouldn't be there until 9am. Already was on some BS. Then come 9am, is told there isn't anything they can do and that he has to take it to another dealership, to which he again has to pay out of pocket for! I've never in my life heard of or personally dealt with any of the BS my husband has been through with these people.If you're interested in purchasing a vehicle I suggest you find another one, you will in fact be disappointed because this dealership is NOT where it's at.
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August 2023 by Josh R.
Wake up one Morning and my car wasn't starting ended up with crazy lights on my dash drove up to see if they can check it to make sure it's nothing crazy and I get hit with yeah we can see you on Monday and it's Friday I go to asked to see if I can get some one to tell me it's okay to drive around that person tell me idk leave the car and we find out Monday and hangs up ... what's crazy is my family been leasing with this dealership for over 10 years and leasing multiple cars so let's see what they say when I tell them how nasty there attitude was for me to asked a simple question . And this is where I get my maintenance done regular
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July 2023 by Soraya M.
Gilberto Gotari from the sales team, was great help in finding the vehicle my nephew was looking for. He was very attentive, knowledgeable about the vehicle and his business. He was also very diligent along with his financing team. To find the best available rate.Thank you Gilberto and thank you Universal Nissan
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March 2023 by Joshua A.
I am the corporate controller for a multinational company. We order two Nissan Rouges 1 week apart though our leasing company from Universal Nissan. Both vehicles were delivered without temp tags and registration on different days. I called to speak to the GM on 4 different occasions during the span of two weeks and was told he was "out of the office". The dealership took my number and said the GM would call me... he never called me back. I sold cars to put myself through university and I am shocked how this dealership is run because our compensation was directly tied to our CSI score... at Universal Nissan customer service is very low on management's priorities and that has trickled down to their staff. I am currently talking to our leasing representative to have them removed from the dealer network.
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March 2023 by Emilio L.
I have t received my referral bonus that was promised since December 2022. Until then I am removing my previous review
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January 2023 by Shanon A.
We took our 2016 Nissan Pathfinder to Universal Nissan on Monday 1/16 for routine maintenance and it's been a nightmare ever since. Apparently Nissan's CVT transmission has a class action lawsuit and the only way to remedy their quality control issue is to allow them to keep your car for 2-3 days. We agreed and after 3 days we were told after no return call after hours of calling Colin in the service department that it would be 3 more days! We will have been without a vehicle for almost a week! When I called to inquire about getting a loaner vehicle so we would not be without a car due to their issues, I was told they were closing so they couldn't help us. This when he waited 6 hours to call us back at all. Do not buy a Nissan, do not purchase or service your vehicles at this location. They don't care at all about you.
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December 2022 by Irmarie Govind
Just took my Nissan for an oil change and was surprised to receive a video of the person in charged of doing the oil change along with the additional things that they did to my SUV. What a great idea! Thanks Nissan for the great job.
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December 2022 by Rish Experience
They rob you here tell you all kind of things wrong with your car and when you go to other dealer they say everything is good. Bunch a robery
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December 2021 by katherin Rivas
Chris Oliva is the best salesman, he helps you a lot, explains everything clearly, excellent work group, thank you very much for all the help, if you plan to buy, make an appointment with him.
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December 2018 by Adriano De Oliveira
Great.Excellent customer satisfactionSimple the best!!!!
