Universal Nissan Orlando is a dealership dedicated to customer satisfaction, employee satisfaction, integrity, and teamwork. They consistently achieve high customer satisfaction scores in their district. The staff is known for being friendly, caring, and professional, always willing to provide clear information about prices, payments, and trade-in options without hassle. Customers frequently praise the helpfulness of staff members like Chris Oliva, Jose Cepeda, Julio Valdez, Gary, and Jeffery Mcilwain, who go above and beyond to make the car-buying experience smooth and enjoyable. Many reviewers highlight the welcoming and knowledgeable service they received, with staff taking the time to understand individual needs, explain features, and follow up after the sale. The dealership offers a stress-free environment where customers feel confident and well-informed when purchasing a vehicle. Whether securing a brand new car or trading in an older one, customers appreciate the genuine care and professionalism shown by the team. Overall, Universal Nissan Orlando is recognized for its commitment to quality service, making every car purchase a positive and satisfying experience.
You guys are the best! I just got a 2026 Rogue and Raul Ruiz made everything so easy and he was very professional. This is our 4th vehicle purchases with Universal Nissan. Also, thanks Ruben Matos for helping us with the paper work! Thanks again for everything!
December 2025
Thomas was very helpful, professional and totally knowledgeable. He listen to what I needed and to what I wanted
December 2025
Gabriel provided excellent customer service and was extremely knowledgeable about all the different features each vehicle had. I would definitely recommend Gabriel and a nissan pathfinder for your next vehicle.
