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February 2024 by DongJin Kim
I drove to this UPS store to drop off 2 boxes. I didnt know it was inside the hotel. Drop off fee was $120. Insane!!!! I went to other UPS store 5 minutes away and paid nothing!!!
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February 2024 by James Harison
I recently had a disheartening experience at the UPS Store where I was overcharged $14 for what seemed to be an unjust "handling" fee. Despite the small size of my parcel, it was left on a cart, and I was slapped with this exorbitant fee upon pickup.This kind of overcharging tactic feels akin to taking advantage of tourists who may be unfamiliar with this aka "UPS Store's" pricing structure. It not only leaves a bitter taste but also raises questions about the integrity of the service provided.Furthermore, I find it disconcerting that the hotel Hilton allows such a service to operate under its roof without addressing these issues. The entire experience reflects poorly on both the UPS Store and the hotel's commitment to customer satisfaction.I hope my feedback prompts a reconsideration of these practices to ensure a fair and transparent service for all customers in the future.
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February 2024 by Lester SonHing
Needed to print, notarize, and ship a document to Singapore. The problem was that the document had to be printed on European standard A4 size. Omar offered a solution where he would print the emailed document on larger paper and cut it down to A4 size. He went out of his way to meet our needs and provided outstanding and caring notary and shipping services. Tina also provided clear and helpful information by phone. Highly satisfied with the level of service received ?????
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January 2024 by Pedro S Acevedo
No access except through the lobby of the hotel. Pretty but impractical for the non-guest public.
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January 2024 by Shanell Clark
Great service here at this location everything was very nice and smooth
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December 2023 by Matt
Stupidly overpriced. $60 to mail a 10 lb box. They charged $11 for the box itself and some extra weird fee. Beware to have your wallet drained if you need to mail stuff back home.
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October 2023 by Nicole Harper
Very friendly service and easy-to-understand fees when you actually pay attention. Notarization was done quickly and sent without hassle.
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August 2023 by Dejan Samardzic
Inside of the hotel lobby. Pain to get to. And you have to pay an outbound packages fee of $14 even for free Amazon returns because they are inside the hotel.
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July 2023 by Joe Nobody
Beware, google makes this look like a convenient UPS store like any other but they charge a $14 handling fee to drop off a package just because they are in a hotel. Staff were friendly but this should be listed as a different kind of UPS store.
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May 2023 by H M
Do not come here. They charge a handling fee just to drop off pre labeled packaged. DONT WASTE YOUR TIME.
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March 2023 by Amy Maxey
I had to do two printings while staying at the Hilton double tree and both times I had amazing service. Once with hector and once with Sasha. They were both swamped due to the global tradeshow and were so friendly and efficient. Sasha blew me away with her multitasking when there were so many people in line! They both deserve a raise they were simply wonderful.Services are a bit expensive but that isn’t the staffs fault!
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January 2023 by Tanvir Chowdhury
Employee at the counter was very nice but they charge $5 to drop off an Amazon package? That’s absurd! Only reason I paid was because I had no time to go to a real UPS store.I don’t care if the store is in the ritz Carlton. $5 for an Amazon drop off is not acceptable.
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December 2022 by alex ward
We went into the store to get some papers printed for one of our attractions and Hector was extremely helpful. Everything was priced reasonable for the convenience. would recommend stopping here for all printing and shipping needs
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December 2022 by Ashley Scott
This UPS is very convenient and located right off of International drive…. The man working here is very helpful and goes out of his way to make sure your package goes out properly…he helped me fit all of my items into a great sized box and did it with a lot of care and attention to detail….Thier are handling fees at this store…just to keep in mind…but if you are staying in this area it’s a great place to come to.
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December 2022 by Khandaker Mony
Employee at the counter was very nice but they charge $5 to drop off an Amazon package? That’s absurd! Only reason I paid was because I had no time to go to a real UPS store.I don’t care if the store is in the ritz Carlton. $5 for an Amazon drop off is not acceptable.
