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August 2021 by Gary Bz
What a joke... they say, "our services can streamline, optimize, and synchronize your mailing process." In tracking a small bottle of cleaning fluid I ordered, it was sent from California to Florida in 3 day, no issue there. But when it arrived in St Augustine (where I live) on that third day it was transferred to the post office. The next day, 30th, it went to Orlando and was received for sort by destination UPS Mail Innovations facility. The last known location was later that same day where Package departed UPS Mail Innovations facility enroute to USPS for induction. It's the 1st of Nov and I have no other update on when it will arrive. The USPS web site says, "Pre-Shipment Info Sent to USPS, USPS Awaiting Item. The U.S. Postal Service was electronically notified by the shipper on October 30, 2020 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if/when available." Any time UPS hands off something to USPS my package ends up taking forever to arrive. Not sure when/if this will arrive, but not impressed with UPS Mail Innovations' streamlined, optimized, and synchronized mailing process!
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July 2021 by steve bellas
Their service states"package will be tendered to the Post office within 48 hours of receipt" . My package has been sitting in their Orlando facility for nearly a week. Makes the service from BLUELINK seem spectacular. It seems like they just don't care about customer service.
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December 2020 by Gary Blaszkiewicz
What a joke... they say, "our services can streamline, optimize, and synchronize your mailing process." In tracking a small bottle of cleaning fluid I ordered, it was sent from California to Florida in 3 day, no issue there. But when it arrived in St Augustine (where I live) on that third day it was transferred to the post office. The next day, 30th, it went to Orlando and was received for sort by destination UPS Mail Innovations facility. The last known location was later that same day where Package departed UPS Mail Innovations facility enroute to USPS for induction. It's the 1st of Nov and I have no other update on when it will arrive. The USPS web site says, "Pre-Shipment Info Sent to USPS, USPS Awaiting Item. The U.S. Postal Service was electronically notified by the shipper on October 30, 2020 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if/when available." Any time UPS hands off something to USPS my package ends up taking forever to arrive. Not sure when/if this will arrive, but not impressed with UPS Mail Innovations' streamlined, optimized, and synchronized mailing process!
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October 2020 by S.S. Gee Buro
My first negative review. Why is the Orlando UPS Mail Innovations not under some sort of management overhaul? I will not be purchasing from any merchant that uses this sub par service since all of my packages will be held at this location until they feel like doing their job. I think the biggest slap in the face is in reading the other reviews and seeing that NOTHING has been done.
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October 2020 by ANDERSON ISSA
Is UPS not planning on doing anything with this location after all these reviews??????? I’m experiencing the same issue they have been holding my package for 6 days stating its on the way to USPS but USPS has not received anything, tried calling the number on here and it says I’m calling at their non operating hours the whole day same message, what a joke this sorting location is, will definitely reach out to headquarters and make them aware of my issues and all these reviews, its just not right.
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August 2020 by Jahnaya octavien
I am so mad. My package has been ordered since July 24th. It was sent out to UPS and has been sitting in Orlando Fl for the passed 12 DAYS. The tracking information says it’s enroute to USPS for induction and the post office definitely hasn’t received it because there’s no update on their website.This is so frustrating to me. This was a birthday gift for my friend. Customer service is terrible. No one is picking up the phone. I really hope they lose all their customers. WORST EXPERIENCE EVER
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August 2020 by Cassie McDonald
“Lost” package. Why do large corporations use this service when it is so terrible. Seller is just sending me a replacement. I called ups they were no help. They could probably afford regular ups fedex or USPS for the price of all the duplicate “lost” items they have to send out. It’s still very frustrating how with a tracking number they can lose a package nowadays. It’s been over two weeks since they updated tracking. Never had problems like this with regular shipping service. Im specifically avoiding sellers that use this service cause it takes way longer and no customer service available. Awful.
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July 2020 by Linda Schwab
Tracking shows my package left the UPS Mail Innovations facility in Orlando, FL on July 25th en route to the USPS. No updates since then and today is July 30th. Evidently it is still sitting in a truck somewhere because the Post Office does not show that it has received my package.
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July 2020 by Raw_Life420
It's been over a week that my order has been shipped here and it hasn't been updated. I'm only 1hr away. Tempted to go pick it up myself , they are so slow. Worst delivery service ever.
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July 2020 by Danielle
I would not have even given 1 star, if it were possible. My package moved slowly with UPS, but at least I was able to see the updates on the website. However, the package was handed over to UPS Mail Innovations on July 16, which was a week ago, and there has not been any movement. I was advised by UPS that my package is likely lost.
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April 2020 by Justin Reock
They actually found a way to deliver packages less efficiently....
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March 2020 by Michael N
We ordered two posters from Red Bubble and instead of sending our order via UPS, they used this service instead to save a few bucks. Our order remained in a UPS truck for 3 days before it was delivered to our local post office. Why?!? ?
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December 2019 by Drs. Paul and Kathy Helsby
It arrives in the city promptly but takes 3 days to get delivered. Poor customer service
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November 2019 by Celeste Hayes
Still have yet to receive my package and have 5 days behind on tracking info plus 2 days late SO FAR on delivery! No one writes back and the only phone number is not in service... Terrible company and the companies who use them are going to lose business!
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October 2019 by Casandra Stone
Biggest joke ever!! Shouldn’t be standing or operating!
