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December 2023 by Kaylen Kim
This is the best post office i've ever been to. I've visited at least 3 times so far and every time I leave amazed at how frieny, professional, and efficient the clerks are. When I went in yesterday afternoon, there was a lady behind the counter that greeted every person that stepped up to her window with a smile and by calling them "sweetheart." The gentleman that helped me was the same person who always happens to help me when I go to pick up a missed package, and he was very nice as well and made the whole pickup process so quick and easy for me. I loved seeing the smiles on their faces, which is not something you can usually say about post office workers. I wish every post office was like this!
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October 2023 by Kristina Lightning
Love this post office it's my go to but the only issue I have is I can't access my box at any time. So if there is important mail I can't get it unless I pop up during regular business hrs and sometimes I'm working. Other than that I have no other problems ☺️
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October 2023 by Robert Meunier
Used passport services. Very good customer service and right on time appointment.
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October 2023 by Noor A.
We came here to apply for passports with an appointment. Upon arriving, Ray was very polite and thorough. He went over our applications to make sure there were no mistakes, processed us in a very timely manner, and made the process very smooth. Thank you!
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July 2023 by Muaz Saif
Went there for passport with photo.. Was in and out in 15 minutes.. Ray Ray was polite and courteous. Thank you Ray for the exceptional service.
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July 2023 by Douglas Hall
Went today at 9:10 to mail package. No one at front desk. People standing around wondering where postman was. Finally came out, talked to one person then stood behind counter, writing, saying nothing. People stared at him for 5 minutes. He couldn't look up to say what the delay was or provide info about why there was a delay and when some help might arrive. I left. I guess speaking and providing info to people is not a skillset he's mastered. This was a complete abomination of customer service. I could probably get it better service at a bombed out facility in Ukraine.
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June 2023 by kierra williams
This is by far the worst post office I have ever went to. I went to get my passport and my appointment was at 8am and the clerk in there front told me that the person that does the passports was not in just yet. However there was another clerk that was currently doing passports. I waited for over and hour and watch the clerk take other people and neglected to provide me with any service. I had to speak with a worker on the service side for someone to explain to me when I get some assistance. The whole experience was utterly rude and unwelcome. I do not suggest making any appointments here for your passport or to do any service here at all the front staff are sad and not willing to assist.
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June 2023 by Charles Mitchell
Little crowded but the line moved pretty quickly
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May 2023 by Elle P.
I came here to get my daughters passport papers done. The only appointment they had open anywhere in Orlando was here at 7am! I live in the suburbs 20 mins away. I was not looking forward to dragging my baby here on a weekday morning in the middle of downtown. They open at 7am. I arrived and both of the male post office workers were so helpful and kind. Really thorough, efficient and patience. At 7 in the morning! Thank you, for turning a situation I was dreading into such a delight. ? God bless!
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February 2023 by Катерина Пам
Ray is just great, very nice and willing to go above and beyond to help! We were visiting Orlando for a couple of months and I had a problem regarding my usps package, I was calling to usps customer service every day and they couldn’t help, I then went to usps office hoping to get the issue resolved, and Ray helped immediately.
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February 2023 by Zach Hill
The hopelessly useless phone system is so bad that it feels like it came from a sitcom. The menu bugs out, does not accept voice inputs or key presses, and is as lost as a mouse on the moon. Good luck trying to speak to a human who can solve your problem; you'll be on hold with a machine forever. What a joke.Addendum: I have been trying to get in touch for weeks by phone and e-mail so I could recover some packages, and I might as well have tried to learn smoke signals and train pigeons. At this point, I'm fairly certain I'd have better success.
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January 2023 by Jen L.
I tried going to the courthouse to get my passport yesterday, but the power was out. The security guard suggested this post office on Jefferson. Best advice ever. The guys there were so patient and helpful. I was in and out in 15 minutes. They helped me with my paperwork including a form I didn't realize I needed. The most stress free experience I could have received. I'm so thankful. I'd advise anyone looking to do their passport application to head here instead of the courthouse. Super simple and easy and the people there were the nicest!
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September 2022 by PAUL RITZ
When I visited 8/23/2022, there was no line and no wait. I stepped to the counter and the postal clerk was efficient and professional.
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September 2022 by Lisa R.
What a fantastic post office! When you walk in you feel like you're being transported back in time. The old-time P.O. Boxes are really neat, & there are artifacts around showing the building's history. It's such a beautiful location, I would recommend checking it out for the aesthetics alone! But the reason for 5 stars is their service. Our family had early morning appointments for passports. There were 2 employees working and a short line of customers when we arrived a few minutes early. Shortly after arriving, and only a few minutes after our appointment time, Michelle called us over. Our appointments included photos, so after completing them Michelle walked each one of us through the entire process in a professional and friendly manner, explaining the very thorough process along the way. She could not have made the experience any more pleasant! We completed our 4 appointments in the time stated (1 hour), we were given instructions for the next steps, & we were on our way. Overall this was an A+ experience, in large part because of the service provided by Michelle!
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March 2022 by Cali Orda
I came in for my passport appointment that was scheduled at 9a. I came in early at 835ish because I wanted to make sure if I needed to redo something I would have time. When I walked up to Jay and explained everything, he couldn’t have been more pleasant to work with. Since it wasn’t busy, he went ahead and started on my process early. This was my first time so he explained everything to me and made sure I was comfortable with the process. I already had all my paperwork completed and all copies of required documents so this made the process easy (I only had to take a picture which took less than a minute to do). Payment was easy using a card. Ray did have to help another customer briefly and I was still done with everything within 30 minutes of arriving. I highly suggest coming here for your passport appointments and hopefully you’ll have a great experience like I did.PS: Ray was also there and he was just as pleasant to another person getting their passport as well.
