This Verizon store on South Orange Blossom Trail near the Florida Mall provides an exceptional in-person experience. Customers report outstanding, stellar, and amazing customer service from the team. Representatives are described as remarkable, professional, friendly, and knowledgeable, providing swift and efficient help. They guide customers through processes with remarkable patience, clearly explaining each step. The staff assists with upgrading phones, including Apple iPhones and Samsung Galaxy models, and helps with Verizon plans and trade-ins. They ensure data transfer is successful and the process is seamless, smooth, and hassle-free. The team is also helpful for special situations, such as assisting out-of-town customers or those panicking about a lost phone before a trip, getting them a new phone and out the door quickly. Services extend beyond phones to include setting up Verizon’s 5G Home Internet, adjusting streaming services, and explaining promotions and packages that can save customers money. The consultants are noted for going above and beyond, making the entire experience enjoyable and pain-free. This location is highly recommended for any future wireless needs.
Aldo made my experience very good. Super Professional, great service.
November 2025
AMAZING Service my boyfriend and I received from Kevin at the OBT location. He took his time answering our questions and concerns. Ultimate customer service!!
November 2025
Aldo the best sales associate. Very patient and knowledgeable about his business.
