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November 2023 by Aida Rodriguez
It was the worst experience ever. They lie and don't do what they are supposed to do and even check the "marked" denied without even asking you for the additional services that are included in the invoice. When I asked, they said that they don't do does services any longer. Then why is it in the invoice as denied?First, they let me wait in my car without even telling me that I was supposed to get out of the car and go to the boost like in another Walmart auto care center. The employee decided to talk to his co-worker, ignoring me, who was waiting in the line to be service. I went inside and asked for a manager. The one available came, and as soon as I saw him and tried to explain, he cut me short to say, "Yeah, i understand with bordeness and lack of care. I decided to let it go and promise myself never to go again to this particular auto care center. I went inside and made a purchase of more than $600 while waiting. I went to the auto center and I asked for my car, it was not ready. I complained about the time that was taking to finish considering that that was an oil an filter change (I wanted to check the tires but at 9:30am they were not taking any other cars for tires because it was full) . A couple of minutes later, I received a message that the car was ready. I was about to pay when I saw in the work order that they was a section saying that I denied all additional services, which was not true. I asked if they at least have checked the air in the air, and they said yes. I left the center, and the tire light was on. I decided to go to a specialized tire center. They checked the tires, and they were out of air. They did all the tires, and when I was going to pay, they said that it was free!Be aware that walmart auto care center are not doing all the work included in the invoice.
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November 2023 by Ashlee Burton
The employees were so sweet and accommodating. We were using a new Walmart+ feature and we all learned together. Plus they did an incredible job patching my tire. I really didn’t think it could be fixed.
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November 2023 by Nehemiah Gee
Workers do their best. Don’t go there without an appointment though. & of you guys had my Camry at 65 psi when it should have been on 34/35. Not cool
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November 2023 by Michael Rodriguez
This place is always busy… but I can tell their staff works hard and is always friendly. Trying to get through on the phone can be a bit difficult since they only have one line and it’s constantly ringing, I also suggest calling their main phone line for the service center and not the store number since you’re more likely to get through. Also they told me that they now accept appointments for both tire and oil service and they are usually booked 2-4 days ahead, so if you don’t have an appointment be prepared to wait. Most of the staff is very knowledgeable and try to explain any safety concerns when they notice it. Best prices for their services and convenient to shop while getting car worked on. I will continue to bring my vehicle for service from now on!!
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November 2023 by Mahfuzur Rahaman
Good place for tire works and oil change in a pretty good price. They’re helpful. Although one day I didn’t like the attitude of one person there which I see as a misunderstanding, overall, I’m happy with them.
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September 2023 by Grave
this tire repair shop was a major letdown. I had a flat tire with a nail in it and they didn't keep me in the loop, straight-up lied multiple times about not needing an appointment, charged way too much and lied about how much it would cost (said I’d have to pay less since I had a warranty and it would basically be close to free but then charged me $166), and treated me like garbage but would act like they were innocent when I had to get my dad involved. Very disappointing especially since it was my first time getting work done on my own.overall I spent TWO WEEKS trying to get one tire fixed. Would definitely not recommended.Service: Tires
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August 2023 by Ciara J
Been a customer since 2010. despite being busy the manager assisted my daughter as a walk in for a flat tire.Understanding times have changed and everyone is under staffed she patiently waited. The manager was attentive and pleasant regardless of how much work flow he had on hand.Without knowing Sir GM you were teaching her a life lesson. Thank you for your kindness, stay blessed
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August 2023 by iisha clements
The wait was a little long but I was informed of that ahead of time. It was also due to staffing, so no complaints. Nice, friendly service there. I ended up coming back after hours and they had the car outside and waiting.
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August 2023 by Tiffany Dean
Answer the phone! I walked in because I couldn't make an appointment. I was there from 9:30 A.M.until 1P.M. I was livid.I witnessed them walk past the phone several times. All I wanted was 2 new tires. I spoke with the manager and asked "Did they need any volunteers?" We can't keep using COVID as an excuse to why you're short staff. We need to get back to making everyone including staff feel important. I am glad I waited a couple of weeks before leaving this review because I had to count to 100. This is unacceptable. I witnessed this because I was in the parking lot calling.I also watched from the window in the waiting area. How can you make an appointment with this location when the staff doesn't answer the phone?
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August 2023 by Akash Kumar
Supervisor does help out and are knowledgeable people. Had a good experience every time I visited. Mechanic also lets you know if there are any urgent things that need to be taken care of.
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August 2023 by Marilyn Castillo
Customer service it not so good, l bought 2 tires and he don’t ask me to help me ,now my shoulder hurt me a lot .
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June 2023 by Jamie C.
I've only ever gotten an oil change here. Walmart is down the street from me and it's cheap ($52 for synthetic oil)......the downside is that others think the same lol I recommend coming 10 to 15 minutes before they open (7am) and just wait so you'll only be 30 minutes to an hour instead of 3+ hours. I remember coming at 8am and 4pm before and wait almost 5 hours to have my oil changed All in all, I've never had problems like the other have (thankfully) I feel like they could've just upgraded their staff.
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April 2023 by Raymon Colon
They cancelled my appointment because tire are not available I called and they told me to come in that the tires are in stock I drive 1 hours from work now they're telling me they don't have the tires when I confirmed two times yesterday
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April 2023 by mohanad dd
Bad management & Service. Waited about 1:15 hour ( Other than the time I wasted waiting for someone to check me in)And nothing happened to my car. And when I wanted my key back, the manager did not bother to ask me about the reason.Then, 10 minutes later when I was driving back. I got a message that your car secice has started ??!!!
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February 2023 by Peter Andrawes
Not sure if anyone at this corporate still even care about the customer! But wanted to put the review for the people out there.This Technician who claim to be the Manager, name Ricardo is straight Liar. Not wearing his name badge!They are so lazy they don’t want to work and do the oil change on my car,-First claimed they don’t have the kind of oil, told him what oil 5w-30-Then he claimed they don’t carry the filter for itI asked if they stopped, because last oil change was at this location-Then he started oh I stopped doing it for you car because it is liability!! Excuse me! What!I would appreciate if he is straight forward with me saying I don’t have time for it today.Any way they just being lazy and don’t wanna do it. And it is Walmart where customer service doesn’t exist anymore.