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November 2023 by Junior Chaluisant
First, I want to say that I "WAS" a long time customer with Images.... I can go back to almost my high school days with this place. I also went to high school with Raul and always found him to be a straight up and humble guy when i went in. So it's disheartening to say the least to leave a review like this due to his staff and I assume the owner she stated she was. Nov 5th, i went in for a simple Ultra shine, paid $30 plus $10 tip that is now charged up front. As my car entered the wash, i did hear a noticeable thump from the other side of the window which I can't really say what it was but i didn't put much thought to it and completely disregarded. I headed to Kissimmee right afterwards and although disappointed in the half-fast wipe job, I didn't pay any mind to the details. When i got to my destination and decided to wipe down the car a bit more, I found my 2 front rims completely curb checked. Obviously, i knew going back was going to be a waste of time. I already knew the denials were gonna come. But i decided to see if Raul was there to just let him know what i found and to check his machines to ensure it's not happening to any others. Because I've known Raul, not in any real personal way but known of him from high school and always treated me with respect when i would go by the wash, I figured its not something I need to lose sleep over and just have that conversation. I could care less about the rims, these things happen. He wasn't in and what i assume who's the lead guy that I see there often was the one who attended to me. When he finally came over I began to show him what i found, explained i wasn't looking for a claim... and the first thing that he says was "that didn't come from here". I stood baffled and that's when i got upset. I know my car like the back of my hand. I work from home, no curbs in my area, barely use my car and yet.... the only place i took it within 24hrs that HE also had a hand in driving my car in and out the wash was exactly that person. We went back and forth about it, i told him i wasn't there to claim anything, i actually went to speak to Raul directly and I even asked when he'll be in and he told me he didn't know. Really??? You all have been working there for years on end and yet, no one knows anything all of sudden. He then told me the owner was on the way. She pulls up, this is where it got spicey to say the least. When i showed her the rims, she told me the same, it's impossible it came from there. She then proceeded with a hypothetical assumption that what it looks like to her is " I lend my car to someone and they curb checked the rims without me knowing". WHAT??!?!? I literally had to stop her right there if the first thing she's claiming is that i lent my car to someone else and they did it. Where the heck did that come from???? I don't lend my car to NO ONE EVER!!! And if i did, I'd be going to that person to have this conversation and not Images. She basically tried to me make me look like i was lying as if i have nothing better to do in life but to come over and lie about this? Something i even told her that i wasn't looking for a claim on. She even admitted to the marks being fresh but yet, they weren't from there. She even tried to belittle me by saying " she's willing to drive her Porsche through the wash and I'll see that the rims she has that are much better than mine, won't even get a mark. Seriously, she had to go there?? I didn't go there to compare sizes with anyone. I went in w/all due respect to have a civil conversation with Raul. You can tell she wasn't going to set her pride to the side a moment and try not to lose a long time customer. There's that saying, not what you say but how you say it and she doesn't know HOW to speak to anyone but down to people. SAD.... I'm sure if this conversation was with Raul, this would've gone much better despite no action than how she handled it.
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November 2023 by Junior C.
First, I want to say that I "WAS" a long time customer with Images.... I can go back to almost my high school days with this place. Never had any real issues with them with any of my prior cars, BMWs or current CUV. I also went to high school with Raul and always found him to be a straight up and humble guy when i went in. So it's disheartening to say the least to leave a review like this due to his staff and I assume the owner she stated she was.Nov 5th, i went in for a simple Ultra shine, paid $30 plus $10 tip that is now charged up front. As my car entered the wash, i did hear a noticeable thump from the other side of the window which I can't really say what it was but i didn't put much thought to it and completely disregarded.I was headed to Kissimmee right afterwards and although disappointed in the half-fast wipe job, I didn't pay any mind to the details. When i got to my destination and decided to wipe down the car a bit more, I found my 2 front rims completely curb checked. Huge gash of some sort on the driver side and what looked like a 1/3 of my rim grinded on something.Obviously, i knew going back was going to be a waste of time. I already knew the denials were gonna come. But the next day i decided to see if Raul was there to just let him know what i found and to check his machines to ensure it's not happening to any others. I honestly didn't care for a claim, any money back or even a refund on the wash. It was simply to let him know this happened, my experience, and that's that. Because I've known Raul, not in any real personal way but known of him from high school and always treated me with respect when i would go by the wash, I figured its not something I need to lose sleep over and just have that conversation so he can check his machines. I could care less about the rims, these things happen. Well, unfortunately that went completely south fast.Raul wasn't in and what i assume who's the lead guy that I see there often was the one who attended to me. At first, he definitely seemed hesitant to talk to me when one of his guys called for him and I was standing right next to the employee who called him over, he wouldn't even look at me, just stared at his employee. When he finally came over I began to show him what i found, explained i wasn't looking for a claim, money or anything of the sort... and the first thing that he says was "that didn't come from here". I stood baffled and that's when i got upset. I know my car like the back of my hand. I work from home, no curbs in my area, barely use my car and yet.... the only place i took it within 24hrs that HE also had a hand in driving my car in and out the wash was exactly that person.We went back and forth about it, i told him i wasn't there to claim anything, i actually went to speak to Raul directly and I even asked when he'll be in and he told me he didn't know. Really??? You all have been working there for years on end and yet, no one knows anything all of sudden. He then told me the owner was on the way, asked if it was Raul, he said no the other owner.She pulls up, this is where it got spicey to say the least. When i showed her the rims, she told me the same, it's impossible it came from there. She then proceeded with a hypothetical assumption that what it looks like to her that " I lend my car to someone and they curb checked the rims without me knowing". WHAT THE WHAT??!?!? I literally had to stop her right there and she proceeded to tell me to let her finish and I told her she can stop right there if the first thing she's claiming is that i lent my car to someone else and they did it. Where the heck did that come from???? I don't lend my car to NO ONE EVER!!! And if i did, I'd be going to that person to have this conversation and not Images. She basically tried to me make me look like i was lying as if i have nothing better to do in life but to come over and lie about this? Something i even told her that i wasn't l
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November 2023 by Mark
The detailing here might be good and it's possible that is a separate business entity. However, the car wash tunnel itself is antiquated and there was poor customer service from the man in the cap. His attitude was sour and abrasive.Over $12 for an exterior only wash for a compact crossover is overpriced when the vehicle does not come out of the tunnel clean. When I asked about driving it through again to try and get it clean, he expects me to pay again. The competition will tell you that if it does not come out clean to your satisfaction then just drive it through tunnel again at no charge. That's great service! Plus it builds customer loyalty.Please use the money I spent there to upgrade your tunnel equipment and invest in training for better customer service versus just trying to milk more dollars from guests.I should have driven 3 miles further to a modern, customer oriented business. My mistake and one I'll never repeat.
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October 2023 by Cole H
Brought my vehicle in to the location on Colonial for a much needed hand wash after a long multi-state road trip. Diego and team did a great job!If you’re a person who is more cautious with how your vehicles are washed, you can definitely come in with confidence. The final product and team’s service made for a great experience and were certainly worth the price.
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October 2023 by Juan Andres 1164
I had a fire extinguisher activate itself from the back of my car and it created a whole mess and these guys: Doug and JeanCarlos were able to get everything back to normal! Really one of the best car washes out there and exceptional customer service.Services: Full body wash
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September 2023 by Alexander Dunbar
Leaving with my car spotless as always! Incredible staff and always get it done fast! 10/10 recommend them if you have higher end vehicles they do an excellent job and treat your car with care!
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September 2023 by Tyrell Bouler
The crew is very professional and thorough!! My car always after looks awesome after going which is why I continue to go!!! Highly recommend!!!Services: Full body wash
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September 2023 by Scott R.
Terrible place and will never go back. Went today for the first and last time. Their wash is a tiny joke compared to modern car washes. But the deal breaker for me was the customer service. I paid $22 for a basic wash and vacuum. The vacuum job was poor but after the car was handed to me it had a huge blotch on the armrest. The guy who drove it through must have had sunscreen or something on his arm. I asked them to wipe it off and they refused. They said I didn't pay for the interior service and that asking them to wipe their own mess was like "going to MacDonald's and asking for a free cheeseburger". I confirmed with him that he'd rather lose a customer than wipe his own stain. He said yes and that was that. Way too many good, customer friendly car washes in town than to go to this one.
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August 2023 by Mary Mobarak
Got the full interior detail here and they did an excellent job. I recently quit smoking and wanted to get the smell out and happy to say it is gone! Car almost feels new again! They got out some stains and everything looked all nice and shiny when I picked it up. The outside basic wash came out great too. They also gave me the receipt and advised that if any smells or stains came back (within a reasonable amount of time) they would touch it up for me. Nice guys working. Let me look it over before I left. Will come again!
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August 2023 by Abhishek koka
These guys do an exceptional job. The quality was very very good. Loved the results and their attention to detail. Would recommend this place.
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August 2023 by Rachel Dudley
I like to come here because they never try to upsell you or push you to get things you don’t need or want. I had a few specific areas of my car that needed extra focus this time and after my car was cleaned by Diego (who did a great job) I appreciated that Mira walked one out to check out my car together to make sure everything looked good. If you ever notice something that needs a little more work they’re quick to help make sure you leave happy. Diego and Mira great job today.Services: Full body wash
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July 2023 by Adriana Mora
Amazing work. They don’t try to hustle you, they offer you the best price for the service that you need. 5 star staff, fast & efficient. I left knowing I was taking care of. Simply perfect. When I come back to Orlando, DEFINITELY stopping here.Services: Seat shampooing
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July 2023 by Katherine
Diego was amazing! He did such a great job in my car. Myra was the sweetest. And the best thing of all? They were super fast! Definitely recommend ?Service: Full body wash
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July 2023 by Joyce Sanders
❌ Do not have your car washed at this car wash ❌ I was there yesterday and so disappointed in their services and detailing of my Toyota 4Runner. I requested a regular wash and vacuum. Well when it was done I noticed several areas were left untouched as if water didn’t even touch the area. I informed the blonde thin lady working there and showed her all 4 sides of the truck and how dirty it still was after the wash. I was in shock with her response. She said if I wanted a detailed wash I would have to pay for another service which included the wax. WHAT??? Plus she said it with such a bad attitude. I told her I expected the truck to have been fully cleaned and that’s what I paid for. It would have been cleaner if I went through a gas station car wash. She gave me a nasty attitude. What in the world is wrong with customer service ???? Unbelievable. Never again. STAY AWAY!
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July 2023 by Bryan Tabor
It has been a while since I got my vehicle cleaned. They did an amazing job and my vehicle looks great!! ??Services: Steam cleaning
