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December 2023 by Neptune
I meant to make this review months ago. I showed up to my appointment and waited an hour and 40-something minutes passed my scheduled time to be seen by Denise Pattain. When I could finally speak to her I was confused by the information she was telling me. I asked her to double down but she would confuse me even more by cutting off her example to create another one. She even laughed in my face when I still wasn't getting it. I felt humiliated and I didn't appreciate that a customer was standing next to the cubicle to also be seen. They were sharing a laugh while I was just awkwardly sitting in between. What happened to waiting in the lobby (like I did) for privacy? What happened to kindness? Well, I was dismissed with a pamphlet.
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December 2023 by T
I meant to make this review months ago. I showed up to my appointment and waited an hour and 40-something minutes passed my scheduled time to be seen by Denise Pattain. When I could finally speak to her I was confused by the information she was telling me. I asked her to double down but she would confuse me even more by cutting off her example to create another one. She even laughed in my face when I still wasn't getting it. I felt humiliated and I didn't appreciate that a customer was standing next to the cubicle to also be seen. They were sharing a laugh while I was just awkwardly sitting in between. What happened to waiting in the lobby (like I did) for privacy? What happened to kindness? Well, I was dismissed with a pamphlet.
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November 2023 by Bob Kay
Made an appointment for 1:00 PM. Walked in early. Waited till 1:15 PM before an employee walked by. I asked why I was still waiting. They told me "oh you're waiting for Sally, she's still out on lunch." Great, then why did I bother making an appointment!? Thanks for wasting my time. ?
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September 2023 by James Fieni
If you’ve got a whole day to waste or looking to kill some time I highly recommend this location. Bring an umbrella or sunblock as the line starts outside and moves slowly.
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June 2023 by Erica Franklin
I visited this location today to complete a name change as I recently got married. The Banker that assisted me was very courteous and gave me a warm friendly welcome. She was very informative throughout my visit and professionally offered me additional banking services based upon my account status. She was not overbearing and was very detailed in the information provided. She took the time out of her day to call personally to ensure that my credit cards were also updated with the appropriate information. After my appointment she followed up with an email to let me know how important I am as a customer of Wells Fargo. As a Corporate Manager who has worked in customer services for years I can honestly say this is one of the best banking experiences that I have had. Thank you so much Caille Polnett for your amazing customer service!!
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February 2023 by Maria Leañez
Horrible customer service! 02/10/23 I came to open an account 1st they made me wait for no reasons because it was empty!! Then a Spanish representative (stephany, I believe) helped me, she was okay but then she said we needed a proof of address I told her ok I live pretty close from here let me go get it is that ok? And she told me yes, we will wait for you.. I live less than a mile away!! I was back in less than 10min when I came back the other lady told me she it’s 4:20pm we cannot open your account vaciar we close at 5! Seriously??? This is ridiculous!! I guess Wells Fargo doesn’t care about my business. Well! I will go to another bank, it’s that simple!
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October 2022 by Lorelei
Today I had the pleasure of working with banker Denise Pattain. She was extremely kind, respectful, and thorough in helping me to change my name and account information. I also had a pleasant experience interacting with teller Sheidy.Be aware there was only one banker on duty so it's a good idea to make an appointment first.
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October 2022 by Natalia Rodriguez
Rude service! blonde lady which I suspect, to be the manager was really rude to the people disenfecting the branch when she open the door for the lady to disenfect the teller area she slammed the door open almost hitting the lady's face on top of that! She even disrespected me so I got my money and my deposit slip and went else where this happen 10/25/2021 at 10:09-10:20 am.
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September 2022 by Lorelei Bailey
Today I had the pleasure of working with banker Denise Pattain. She was extremely kind, respectful, and thorough in helping me to change my name and account information. I also had a pleasant experience interacting with teller Sheidy.Be aware there was only one banker on duty so it's a good idea to make an appointment first.
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September 2022 by Jose L. Martinez
Need more employees, especially on fridays. 35 min in the line and still 2 persons in front of me...that's NOT employees fault is administration FAULT...
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July 2022 by Jennifer Dang
Austin Goody was fantastic and so patient. He was on the phone with the branch for me for hours. He resolved the issue. Everything was fantastic. Thank you Austin Goody.
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April 2022 by Nyeshia Jackson
Jasmine was the rudest person ever ruined my entire day at that I can’t wait to contact corporate Monday !!!
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March 2022 by Thalia G.
By far the worst branch I've ever been to! They need to work on their customer service and how the treat their clients.
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December 2021 by -fox- -rod-
Rude service! blonde lady which I suspect, to be the manager was really rude to the people disenfecting the branch when she open the door for the lady to disenfect the teller area she slammed the door open almost hitting the lady's face on top of that! She even disrespected me so I got my money and my deposit slip and went else where this happen 10/25/2021 at 10:09-10:20 am.
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November 2021 by Nani Rodriguez
Rude service! blonde lady which I suspect, to be the manager was really rude to the people disenfecting the branch when she open the door for the lady to disenfect the teller area she slammed the door open almost hitting the lady's face on top of that! She even disrespected me so I got my money and my deposit slip and went else where this happen 10/25/2021 at 10:09-10:20 am.
