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November 2023 by C F
The ATM had been out of service for over a month.
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August 2023 by NG Paulson
Avoid. Easier to pay $10 for notary at Amscot than to endure the irrelevant interrogation of their notaries, and nosey bankers who do not know what they are doing, are not helpful and disrespectful. Too much turnover. Bossy "banker" who drove away this customer. They do not know their neighborhood customers and want to drive them away. Try a credit union instead.
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August 2023 by Jordan Duttinger
What is this about? you put in a whole new ATM just for it to run out of cash before 9pm on a Friday unexceptionable
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June 2023 by Riley Marie L
I've been with Wells Fargo for 15 years. This Wells fargo has the most unprofessional people working here. I've now had 3 bad experiences here in the last 2 months. This branch makes me want to change banks entirely. "Anthony" at the window looks like a child at his first job, sitting on his cell phone. He won't communicate at all and sighs like he isn't getting paid to do simple transactions. Honestly, I hope I never have to come back to this branch because they are simply the worst. Also, don't ever try and call them, I tried for 4 days straight. Even through customer service. No one will ever pick up.
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April 2023 by Neil Paulson
ATM appeared to have shorted me $500 yesterday. Went inside immediately and was told I would have to file a claim with the 800 number on the back of my debit card...someone would check the ATM records for that day... still waiting and no word on MY money. Was told it may take 10 business days and an investigator may be contacting me. I thought my money at Wells Fargo was mine, and not for their ATM to steal from me and then investigate me like a criminal over the next 10 days.I have also had trouble getting a "free" notary service for documents. One women wanted to interrogate me ad nauseum about what I needed notarized. After being told to sit for half an hour for a notary, other bankers have had other various excuses, which have been ridiculous. "Forgot to bring my notary seal to work today, waiting for an appointment which should be here in 10 minutes, can you make an appointment and come back". A notary does not vouch for the truth of the document being signed, only for the identity of the signor. Please read this again Wells Fargo, it is the law. And producing a DL for identification and stamping with the notary stamp only takes 2-3 minutes.Now I simply go to Amscott and pay the $10 instead of being treated like an idiot who's time is worth nothing. I could name names, but prefer to stay away. I am considering opening another account with a credit union and removing my money. The branch downtown is better for notarizing documents than East Colonial, only once was I refused downtown because the notary was gone, and I was referred to the next door Regents bank which did notarize it.
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October 2022 by Aditya Basu-Dutta
Polite service in my limited experience at this location. Their ATMs were broken, though
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June 2022 by Cyn Rez
Julietta is an outstanding teller, always friendly and ready to help. Other tellers have not been as gracious in counting all my $$$ and exchanging bills to $1 coins [which no one seems to use anymore, but I needed] , and foreign currency change. I will come back to this location for another encounter!! Thanks Julietta!!!!
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January 2022 by Karen Price
This is the first review I've ever written, but I'm unhappy with the service at this branch. Today is Christmas Eve, and I get that. Close early, I don't care. But DON'T put a sign on your door that says you'll be closing at 4 pm on December 24 and then close the whole place up, including the drive-thru, before 2 pm. I went there at 1:51 pm and it was locked and closed entirely. Why? Sign photo below, taken at 1:51 pm on 12/24/21.
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January 2022 by Matt Jones
Horrible customer service from the BRANCH Manager, he refused to help me and said I had to wait for a banker. Just horrible service!
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September 2021 by Inna Bak
They have no desire to help their customers.
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September 2021 by Violet Castano
A women banker I believe her name is Gladys or Gloria told me to get out of my seat because it was for her customers, as if I wasn't a customer there trying to get help. There was no other client using that seat. Very unprofessional and immature way of asking me to sit somewhere else. This happened after I was already waiting an hour.
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August 2021 by C M
Lose of time here, came to open an account and they could not get it done based on excuses, poor bank go to BANK OF AMERICA chase or a bank who take care of their costumers
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June 2021 by Jesse Espinosa
This is the worst bank ever. I come here to deposit money and every time I wait an absurd amount of time. Not sure what the deal is but if you plan on coming here give yourself plenty of time!!
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June 2021 by Pedro Bone Jr
Allie provided great customer service!!!
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June 2021 by Joann Velazquez
Wao is incredible 45 mins wainting on the driv thru on saturday first time in my whole life I experiment that on a bank is very bad
