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February 2025 by Maria Mandani
I called Wells Fargo customer service to set up an appointment for a notary service, for a document for me and my husband, who has a Wells Fargo account. Before they set the appointment for me they asked me if I had an account, to which I responded I don’t. They still set up the appointment for me. When we got to the location, nobody was there (?), we had to wait for a while, we had to knock on a random door for someone to show up. When they finally did, they asked me again if I had an account, again, I said no. She said it was okay and that the notary will be with us soon. When he came out, told us he couldn’t do it because I don’t have an account, so I just wasted my time. Luckily there is a UPS store in the same plaza and they could do it for us.
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October 2024 by Luis Melendez
Excellent service always!
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October 2024 by Aileen Baez
Does not have a drive up ATM and you cannot turn around or park to walk to the ATM in front of the building since the drive up tellers are one way and lead you directly out to Hoffner street.
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August 2024 by Roberto “Fence All Kinds LLC” Rovira
Terrible customer service, bankers don't want to work
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May 2024 by s h
Most outdated bank in Florida. ATM barely works and is most inconvenient locations. Closing account immediately
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March 2024 by alyssa stewart
Maria morrero is very unprofessional and spoke about my private business out loud infront of other customers naming dollar amounts and specific people I have written checks to. She should not work here or be allowed to manage anybody's finances with such eratic and irresponsible behavior. Her behavior was not only illegal, but rude and unprofessional.
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January 2024 by John Gregory
I agree with the other reviews… I’ve been to this branch on multiple occasions it’s absolutely horrible… It’s slow, understaffed and they don’t really care. Also, the ATM outside runs out of money regularly and it tells you for your convenience you can drive three or 4 miles down the road to another Wells Fargo how sweet of them.
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September 2023 by Charles Holden
After 18 years I am leaving this bank because the general manager does not know how to take care of customers.
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September 2023 by Gabriel Jeannot
It was a great service, they spoke english and spanish perfectly, the process was easy. I had to wait 15 minutes but it was good, the place is quiet and calm.
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June 2023 by Alexander Placeres
I had an appointment at 10:00 when I arrived no one wanted to assist me
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June 2023 by Michel Molina
Customer service is terrible at this branch. The wait is long and they do not keep control of the order of arrival.
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April 2023 by Ally Martin
Honestly brutal wait times every time I come here… I will say that Nathalie does her best but the policies in place do not put you first. The branch manager just left for Tampa, and provided me a speech of policies on her last day, vs. helping her clerk with deposits that took them nearly an hour to complete. If you know your team is behind you should help them vs telling me to drop my deposits over night. They should help one client at a time, not have us take a seat and help the next 4 people in the door. I hope this place gets more staff soon. There is not enough tellers which is a shame as both tellers are friendly, but the overall experience… we’ll come fed and use a bathroom as it could take a while…..
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March 2023 by Ju Miller
I have never been to a bank or a Wells Fargo bank with this poor customer service.
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December 2022 by Jesse Ruiz
Service here is horrible they don’t even welcome you or say hi to customer is a what you here for question like really. They did NOT help me open a new account because it was a long process and it was 27minutes before they was suppose to close so I’m going to a different bank who welcome me better and employees want to work. Michael did not wanted to work and open my account this bank needs to get better customer service skills same as the ladies behinds the window they rude and don’t pay attention to customers. This bank location is always this bad and no one do anything to fix it is unbelievable how bad they treat customers.
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June 2022 by M P
Child counters
