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January 2024 by Sharaketa McCray
Person doing our order was rude they over charged us as well as it wasn’t fresh even tho I asked her was it fresh $42 of trash WOULD NOT RECOMMEND just go to auntie Annie’s instead!
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October 2023 by Bert Ruiz
Our favorite place to go when in Orlando. The best butteriest pretzels ever.
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September 2023 by Robert Mastrangelo
Absolutely terrible!! No prices advertised and extremely expensive for low quality food. Ordered three things for 26 dollars, no receipt given or offered! Also missed one of the sauces and didn't do what they said they could do with the pretzel bites (put salt on), if it wasn't raining I would have went back but this place is not worth it. Stay away!!! Do not do business here, it should shut down with the terrible quality of food and service. Not recommended to anyone. I don't like leaving negative reviews, but this one is NECESSARY!!
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September 2023 by Google user
Absolutely terrible!! No prices advertised and extremely expensive for low quality food. Ordered three things for 26 dollars, no receipt given or offered! Also missed one of the sauces and didn't do what they said they could do with the pretzel bites (put salt on), if it wasn't raining I would have went back but this place is not worth it. Stay away!!! Do not do business here, it should shut down with the terrible quality of food and service. Not recommended to anyone. I don't like leaving negative reviews, but this one is NECESSARY!!
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August 2023 by William Gross
I love the energy came in wasn’t having the best day quick conversation with Samantha and that fresh Lemonade got me feeling better I LOVE IT HERE‼️
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August 2023 by Tatianna Lee
Better than auntie Anne. These pretzels are a nice size and taste so much better.
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June 2023 by Cristina Moreno
Stood there for 6 minutes watching everyone work not one customer in sight. Nobody attended me supet dissapointed.
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May 2023 by StarBoy Ramses
Excellent customer service, Thank you Carlos for making my experience great and all the staff.
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May 2023 by Mr Lunacy
We are writing to bring to your attention the concerning issues that have been happening at our store under the management of Carlos. We believe that these issues need to be addressed immediately for the well-being of the employees and the company's reputation.Firstly, Carlos has been violating company policies by keeping company money overnight. This is a serious breach of trust and can potentially lead to financial losses for the company. Additionally, Carlos has been constantly harassing female employees by ogling and staring at them inappropriately and discussing uncomfortable topics such as Victoria's Secret. This type of behavior is not only unprofessional but also creates a hostile work environment.Furthermore, Carlos has been harassing employees by degrading new employees and writing them up for minor reasons such as forgetting their name tags or leaving a message on read(like in the group chat). This type of management style is counterproductive and demoralizes the employees. In addition, Carlos Rivera and Wendy Rivera, are just not only employees but also have high positions and are married to each other, which is a clear violation of company policy. This conflict of interest has led to personal issues being brought into the workplace and dividing employees when taking sides.Moreover, the work environment is not up to standards. The store can be filthy and infested with roaches, and there has been mold in the granita machines. This poses health hazards to employees and customers and tarnishes the company's reputation.We urge you to take immediate action to investigate and address these issues. It is essential that we have a safe and respectful work environment, free from harassment and discrimination. We believe that the company needs to enforce its policies and standards to maintain its reputation and retain its valued employees.
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April 2023 by Shaun Coppola
Where do I start? I walked in to get a pretzel and drink. No one even acknowledged me or even said hello. I stood there for five minutes while two employees stared at me and kept rolling dough. After waiting for five minutes to even be acknowledged, l left. Terrible service. One star? More like zero.
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March 2023 by Reiniel Paz
Worse location ever!! Over 30 minutes wait for an order. Absolutely unacceptable!!
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February 2023 by elisabete serinoli
Slow service
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January 2023 by Latonda Adderley
Where do I start??? Unprofessionally ran. There’s no prices advertised and when you get to the counter that’s when they hit you. The #2 which is 8 pretzel mini dogs with a lemonade and a jalapeño sauce for $16.09. The floors was filthy and no one seemed to know what was going on ??♀️. I would give this place a zero but it’s available
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November 2022 by Brian Tullis
Definitely never going here again...rude employees, meal deals not priced, instead each item is priced....so nothing in included...and for $15......I'll ho to aunt annies......
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November 2021 by Milton Rivera
While it was open, I entered the store with my son and they kicked us out because it was supposedly closed when it didn't have a sign or it was closed and there were people inside
